director of compliance resume example with 20+ years of experience
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Knowledgeable Compliance Manager with documented success in developing policies, leading training programs, and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.
Driven Insurance Agency owner with 25 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, including prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Strategic-thinker experienced in supporting corporate initiatives and promoting brand by attending trade shows and client meetings. Offers engaging and pleasant personality with expertise improving customer relationships. Dynamic business builder with astute negotiation skills.
Insightful marketer with over 25 years of experience devising and implementing marketing campaigns. Built deep understanding of target audience and competitors to develop effective marketing messaging. Early adopter of latest industry trends and strategies, resulting in consistently fresh and creative ideas.
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
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- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Managed compliance efforts, reporting and audits.
- Prepared records and data for audits.
- Improved company policies and standards to outline ethical, safe and efficient procedures.
- Managed quality programs to reduce overdue compliance activities.
- Prepared training programs to improve compliance at all levels.
- Reviewed contracts for compliance and privacy-related issues.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
- Reviewed company forms, marketing materials and communication procedures for compliance with applicable laws and guidelines.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
- Supervised proposal development within the insurance market.
- Drove company branding efforts to increase market presence and brand recognition.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Maintained high standards of customer service by building relationships with clients.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Built relationships with clients through active listening to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to provide information about available products and policies.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Maintained records on attendance and participation.
- Authored, updated and implemented training procedures.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed effective training manuals, modules and teaching aids.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
UNC-Asheville - Asheville, NC,
Brevard College - Brevard, NC,
Rosman High School - Rosman, NC,
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Resume Overview
School Attended
- UNC-Asheville
- Brevard College
- Rosman High School
Job Titles Held:
- Director of Compliance
- Vice President/Marketing Director
- Corporate Trainer
Degrees
- Associate of Science
- Associate of Science
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy