director of communications and outreach resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced program manager, brand manager public administration professional with a proven performance record in public and private sector operations. Offering excellent interpersonal, management, and organizational skills to aid in building relationships and communities and coordinating multiple concurrent projects.

Work History
07/2021 to Current
Director of Communications and Outreach Parker's Convenience Stores Monck's Corner, SC,
  • Mentors local chapters and sections on best practices and protocols to maximize productivity
  • Develops creative presentations, trend reports, kitted assets and product data sheets
  • Organizes and manages program and continuing education development from conception through successful execution
  • Leads advocacy efforts including consulting and working with lobbyists, coordinating Day at the Capitol events, coordinating and attending one-on-one meetings with elected officials
  • Tracks legislation to the profession
  • Provides ongoing direction and leadership for program operations
  • Manages web content updates and ongoing site maintenance
  • Serves as the state liaison for regional conference
  • Develops and creates programs and monitored effectiveness against individual member needs
  • Generates 72% of member participation in events, programs, and outreach efforts through effective networking and marketing strategies to grow new business and increase productivity
06/2020 to 07/2021
Council Aide Acco Engineering Systems Pasadena, CA,
  • Implemented and led all community initiatives by Council members, coordinates and executes all City events for Council members
  • Coordinated & led City events for Council members from ideation to execution
  • Increased brand awareness through creation of innovative print and digital productions for major publications
  • Designed all promotional materials for events and initiatives in City including: promotional flyers, invitations, greeting cards, business cards, forms, City-wide e-newsletter, internal reports, printed newsletters, etc
  • Used Adobe Suite for creation of content, photo manipulation and publication design
  • Coordinated all social media campaigns for social media pages,
  • Recorded, edited, and published collateral publicity videos
  • Curated official social media posts on City Facebook page & City website
  • Led rebranding efforts for the City's website
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement
  • Experience with Municode and CivicPlus
  • Aided in the creation of all emergency COVID-19 reporting to the public; including, but not limited to, all press releases and updates
  • Implemented and managed all digital campaigns (including Youtube, Facebook, Instagram, and website management)
  • Planned & managed the first Social Justice Townhall for the City of Forest Park
  • Curated questions for a positive dialogue
  • Coached Mayor and participants on proper media and on camera presence
  • Served on two executive committees on appointment by the City Manager: Transition Committee – conducted department-wide interviews on morale and status of the department to compile in a report to submit to the City Manager | Communication Committee – organized and streamlined communication, expanded communication efforts of the Recreation & Leisure Services department to city-wide efforts
07/2019 to 09/2019
Intern Oconee County Parks & Recreation City, STATE,
  • Implemented successful social engagement campaign for community interaction with the annual 4th of July fireworks show
  • Overhauled the department's onboarding process by developing an online onboard training through the creation of training videos and policy, procedure and protocols documentation
  • Supported program coordinators with youth fall programs
  • Assisted with clerical duties
01/2018 to 01/2019
Research Analyst Intern/ Invest Clayton City, STATE,
  • Led the rebranding of the office through the redesign of the office logo and website transformation
  • Coordinated with social media, public relations and other teams to execute property listings
  • Provided support to Master Plan for largest multi-purpose development in Clayton County
  • Organized and managed brainstorm sessions and stakeholder engagement events
  • Arranged interviews for key stakeholders & elected officials
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations
  • Coordinated business retention and expansion meetings for the department
  • Organized and planned office events
  • Assisted with basic administrative and clerical tasks around the office.
Expected in 12/2020 to to
Bachelor of Arts: Political Science
Georgia State University - Atlanta, GA
  • Google Project Management
    Professional Certificate - Currently Enrolled
  • Georgia Certified Economic Developer - Currently Enrolled
    • Executive level municipal experience with largest city in Clayton County, Georgia
    • Program Development and Management
    • Grassroots organizational structures
    • Branding skills
    • Strong interpersonal skills and ability to build collaborative relationships
    • Social Media management (Facebook, Instagram, Twitter, LinkedIn, Snapchat, YouTube), media relations experience
    • Strategic communications experience (developing effective messaging, engaging content, and relevant points)
    • Graphic design experience (Adobe Suite - Photoshop, Illustrator, InDesign)
    • Communication planning
    • Award-winning event planning & execution experience
    • Message manager (Constant Contacts, Mail Chimp) experience
Additional Information
  • Ran the successful campaign for the first woman POC elected to Ward 4 in the City of Forest Park
  • Managed the campaign of the first AAPI City Council Candidate for City of Smyrna
  • Managed the social media for multiple municipal campaigns
  • Privately consulted with local officials on community outreach projects and efforts
  • Volunteered, advised, and managed multiple political campaigns around the metro Atlanta area
  • Maintains numerous professional relationships with elected officials and public administrators in the Atlanta area

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Director of Communications and Outreach
  • Council Aide
  • Intern
  • Research Analyst Intern/ Invest


  • Bachelor of Arts

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