office professional with a positive/professional attitude,
thrives on challenge, works efficiently with a strong business acumen, always
in the spirit of client service. Outstanding communication/presentation skills,
a resourceful problem-solver with natural business savvy. Works well independently as well as
collaboratively in a team setting.
Revenue cycle management
Policy Development Microsoft Word, Excel, Access, PowerPoint, Practice One and NexTech management Software, Envoy Electronic Claims, Adobe Photoshop and Internet.
Certified Medical Manager - Professional Association of Healthcare Managers
Certified Dermatology Coder - Inge Elzey Practice Management Group
Employment Labor Law.
Dealing with Disasters.
Optimum Office Efficiency.
Current Coding Issues.
Electronic Health Records.
HITECH Act and Healthcare.
DAPHNE PANAGOTACOS MDWESTLAKE VILLAGE, CADERMATOLOGIC01/2012 to Current
SKIN CARE CENTRE WITH ANNUAL REVENUES OF OVER $2 MILLION.
CONEJO VALLEY ADULT SCHOOLThousand Oaks, CAInstructor09/2011 to 12/2012
An adult education resource center with programs emphasizing quality and service and instructors certified in their specialty fields.
Maintained employee morale and operations efficiency during industry economic downturn and need to reduce labor force by 15%.
Cross-trained staff members, empowered staff with new learning opportunities and achieved maximum personnel efficiency.
Constructively provided performance feedback, acknowledged accomplishments and reinforced team collaboration.
Instituted well-received incentive programs to assist in maintaining a positive environment.
Implemented new technology over a five-year period including an upgrade to practice management system, introduction of digital photography, automation of confirmation/recall system and electronic prescriptions.
Trained billing staff on billing issues/procedures and provided needed tools for staff to continually maintain account receivable percentages (current, 87%) that exceed industry standards.
Maintained, updated and implemented compliance training.
Ensured all new hires were trained in necessary compliance program and staff received annual training as needed.
VALLEY DERMATOLOGICAL GROUPTarzana, CAPractice Manager06/1988 to 01/2012
Direct daily operations of medical group with overall accountability for facility, financial and personnel management.
Develop and implement all compliance and training programs, develop marketing programs,.
Ensure OSHA, CLIA and HIPAA compliance.
Practice Management: Proven expertise in all facets of office management.
Effectively able to provide administrative leadership to enhance work processes and improve productivity.
Proficient in creating, communicating and implementing organizational practice management policies and procedures, ensuring that senior management and said practices are in alignment with business acumen.
Interpersonal Communication: Outstanding interpersonal and communication skills for interfacing and establishing rapport with co-workers and patients.
An engaging facilitator for compliance training and presentations.
Client/ : Develop, and maintain successful client relationships that result in enhanced business customer/client loyalty.
Utilizes consultative approach to client service and commitment to client satisfaction.
Revenue Cycle Management: Maintain dashboard of collection statistics.
Oversee A/R to maintain within desired parameters.
Update use of technology to automate as much as possible.
Dermatological medical practice committed to the optimal health of patients' skin, hair and nails.
Annual revenues exceed $3 million.
Practice has two locations with five physicians and 25 employees.
Education and Training
Master of Business:Business ManagementUNIVERSITY OF PHOENIX, Woodland Hills, CABusiness Management
Bachelor of Science:Healthcare managementUNIVERSITY OF PHOENIX, Woodland Hills, CAHealthcare management
AP/AR, administrative, Adobe Photoshop, approach, automate, automation, Basic, billing, Business Communications, Change Management, interpersonal and communication, Interpersonal Communication, Consulting, contract administration, Cost Reduction, Client, Customer Service, Data Entry, digital photography, Event Planning, senior management, financial, Labor Relations, leadership, Team Leadership, Legal, Regulatory Compliance, marketing, marketing materials, Access, Excel, PowerPoint, Microsoft Word, Multi-Tasking, office management, organizational, Payroll, personnel, personnel management, Pharmacology, policies, Policy Development, Presentations, processes, program development, quality, rapport, Risk Management, Scheduling, SKIN CARE, statistics, training programs, upgrade, Vendor Relations