Deputy Communications Manager Communications Department Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Fast paced, dedicated professional experienced in media and public relations, website development, graphic design and crisis communications. Possesses ability to multi-task under tight deadlines. Enjoys a challenge and utilizes resources and critical thinking in order to complete tasks and resolve issues. Astute Communications Specialist with over 15 years of marketing success driving digital and print communications from planning to execution. Creative developer of online and social media content and designer of printed branding materials. Excellent skills using website development tools, email marketing software, and customer relationship management software.

  • Schedule Coordination
  • Media Response Requests
  • Editing and Proofreading
  • Web Content Updates
  • Adobe Systems Creative Cloud
  • Public Relations Strategies
  • Problem Solving
  • Media Communications
  • Web Content Creation
  • Incident Response
  • Crisis Communications
  • Communication Strategy Development
  • Internal Communications
Work History
07/2017 to Current
Deputy Communications Manager, Communications Department City Of Louisville, Ky Louisville, KY,
  • Works at direction of DPU Communications Manager to oversee communications staff of Cleveland Water, Cleveland Public Power and Cleveland Water Pollution Control.
  • Manage Cleveland Water communications staff including establishment of responsibilities and evaluation of work performance.
  • Assist with coordination of inter-divisional communication efforts between Cleveland Water and Cleveland Water Pollution Control.
  • Assist in development and implementation of proactive communication strategies for internal and external audiences that support DPU priorities.
  • Assist in developing strategies to transition communications section to more proactive, content driven approach.
  • Oversee development of publicly distributed content including, but not limited to, annual reports; collateral materials; press releases and advisories; web content; and social media.
  • Lead communications planning efforts on major projects.
  • Provide regular reports on status of communication plans, strategies and initiatives.
  • Assist divisional leads in developing and monitoring key performance indicators (KPI's) to measure effectiveness of communications and outreach efforts.
  • Serve as media point of contact as needed.
  • Serve as crisis communication lead as needed.
  • Performs other duties as assigned.
  • Devised content calendar and created social media content across multiple platforms.
  • Maintained corporate website and microsites using WordPress content management system and associated plugins.
01/2005 to 06/2017
Public Information Officer Cleveland Water Department City, STATE,
  • Work directly with Department of Public Utilities Communications Manager to develop messaging that informs and promotes Cleveland Water in positive ways.
  • Serve as Cleveland Water’s primary spokesperson, but also served as CPP and WPC spokesperson as well when needed.
  • Responsible for going out to all water main breaks where media is present to ensure accurate and timely information is reported to public.
  • Work with local print, television and radio media outlets to promote positive story ideas and other promotional opportunities which focus on division’s key initiatives and strategic messages.
  • Serve as crisis communication representative for Cleveland Water as well as City of Cleveland.
  • Responsible for managing content for division’s website as well as maintaining content managing system (Drupal 7) to ensure website functions correctly.
  • Project manages web based and social media campaigns to drive traffic to departments web portal where customers can sign up to manage their water account online and track their daily water usage.
  • Developed and maintained social media presence for division by way of Facebook, Twitter and blog.
  • Assisting with designing and editing of fliers, brochures, marketing materials and other promotional items and templates to be used by employee’s for promoting division.
  • Serve on several communication and planning committees that work to create and implement different strategies for communicating information to customers, employees and stakeholders.
  • Work with city owned TV station to produce, edit, and distribute educational videos that highlight services division offers and helps to visually explain specific aspects of divisions operation.
  • Depended on to attend all public meetings to assist with responding to customer questions, any media inquiries and making sure all IT equipment is set-up and working properly.
  • Organize and distribute daily internal communication to over 1100 employees via email, website, fliers, newsletters, bulletin board postings and intranet.
  • Accountable for managing pages and uploading content to departments intranet site.
  • Research and report on national news stories and industry trends that could impact organization in positive or negative ways.
  • Wrote press releases, talking points and and responses to requests for information.
  • Forged strong media relationships to further public relations goals.
01/2004 to 01/2005
Special Assistant to Mayor / Deputy Press Secretary City Of Cleveland Office Of The Mayor City, STATE,
  • Worked directly with all City of Cleveland departments to serve as spokesperson for 9,000-person administration.
  • Wrote, edited and approved press releases and media advisories for administration.
  • Wrote Mayor’s speeches and talking points, while being responsible for researching information and briefing material required for media inquiries and events.
  • Recognized for ability to effectively plan and execute press conferences for major announcements.
  • Selected to develop and maintain crisis communication plan in event of citywide emergency.
  • Developed and promoted corporate brand, images and identity to media and public
  • Determined target demographics and devised strategic marketing initiatives to reach target audiences
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies
01/2001 to 01/2004
Special Assistant to Mayor / Press Assistant City Of Cleveland Office Of The Mayor City, STATE,
  • Duties included writing press releases and media advisories, planning press events, research and answer media inquiries, staffing and briefing Mayor and other members of administration for press events and interviews.
  • Depended on for writing and putting together proclamations and condolences when requested.
  • Responsible for preparing speaking points and establishing data base to electronically send pertinent information about administration’s goals and objectives to media, community organizations, and business leaders.
  • During Blackout of 2003, assisted with situation room set-up and conducted intake of local, national, and international press inquiries through 24-hour shift.
  • Work directly with more than seven departments to serve as public relations representative for each department’s special projects, and press announcements.
  • Serve as Acting Press Secretary when needed.
Expected in 05/2000
Bachelor of Arts: English, Communications
American Water Works Association (AWWA) Public Relations Society of America (PRSA)

PhotoShop for Windows: Level I

Adobe InDesign CS for Windows: Level I & II

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Adobe Creative Suites CS3 for Windows

Microsoft Office 2010 Applications

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Crisis Communications and Media Relations for Government Officials

Public Information Officer Awareness

Introduction to Project Management

Sharepoint Designer, 2007

Corporate Communication

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Drupal 7

Operating and Establishing Joint Information Center (JIC)

Social Media for Disaster Response and Recovery

Intro to Incident Command System, ICS 100

Single Resource and Initial Action Incidents, ICS 200

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National Incident Management System (NIMS), ICS 700

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Job Titles Held:
  • Deputy Communications Manager, Communications Department
  • Public Information Officer
  • Special Assistant to Mayor / Deputy Press Secretary
  • Special Assistant to Mayor / Press Assistant
  • Bachelor of Arts