debt collector resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Accomplished Sales Manager offering 20+ years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of data and trends,Proven history of increasing customer satisfaction.
Skills
Customer research
Scripted conversations
Payment acceptance
Cashflow report generation
Investigation due diligence
Accounting systems
Persuasion strategies
Payment management
Investigative research
Billing dispute resolution
Adjustment posting
Credit and collections
Audit procedures
Sales and marketing strategies
Client presentations
Prospecting skills
Lead generation
Inside and outside sales
Post-sales support
B2B and B2C sales
Sales closing
Relationship selling
Sales development
Product management and pricing
Client account management
Customer needs assessment
Personnel training
Negotiations
Territory growth
Customer retention abilities
Account management
Territory sales
Product and service knowledge
Business development
Experience
Debt Collector, 01/2020 to Current Makowsky Ringel Greenberg, Llc – Memphis, TN,
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Managed charge-off credit card accounts.
Processed payments over phone and set up recurring drafts.
Minimized total number of delinquent accounts through setting up payments to get debtors current, offered settlements on accounts
Department Manager , 01/2020 to 12/2020 Von Maur – Greenwood, IN,
Reduced food waste % by overseeing and planning ingredients, anticipated customers and popularity of items.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Supervised staff preparing and serving meals daily
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Completed regular line checks to maximize quality assurance.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Controlled portion sizes and garnishing for optimal cost controls.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Salesman, 01/2016 to 12/2018 Advance Auto Parts – Newnan, GA,
Assessed, optimized and elevated operations to target current and expected demands.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Reviewed customer complaints to determine appropriate methods for resolution.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Identified new markets for penetration by carefully researching potential customers' buying habits.
Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Mentored newly hired employees by explaining tactics for building sales pipelines.
Conducted in-depth research on competitor trends, products and services.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
Met with each associate to establish realistic monthly sales goals.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Mitigated risk by ensuring regulatory compliance for required licensing.
Delivered consistent one-on-one and group training sessions to help employees improve skills and selling techniques.
Assisted office and other technicians by listening in on customer calls and suggesting techniques to close sales.
General Manager, 01/2003 to 12/2015 Wyndham Worldwide – Rio Grande, PR,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
Managed scheduling for 32 employees to optimize productivity.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Saved costs by managing shrink processes and inventory levels for corrective action planning.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Consistently complied with company policies and government regulations.
Tracked weekly sales to develop senior leadership reports for business development planning.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Motivated and led team members to work together to achieve targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Decreased costs significantly by negotiating with vendors and suppliers for better prices.
Collaborated with communications team to create marketing communication plan to advance business branding and sales.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Designed sales and service strategies to improve revenue and retention.
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Education and Training
: Marketing , Expected in to Saint Petersburg College - Saint Petersburg Fl,, GPA: Status -
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