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CSR III Resume Example

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CSR III
Professional Summary

Agile and well-organized Individual with 5+ years of professional experience in the private and public sectors. Skilled at dealing with sensitive situations and keen to support any organization, with diplomacy, quality, speed and process optimization . Accustomed to manage a team of 5-10 members in a high-paced environment. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills
  • Detail-oriented
  • Strong knowledge of computer fundamentals
  • Quality assurance
  • Highly motivated
  • Microsoft Proficiency
  • Dependable
  • Bilingual
  • Excellent multi-tasking ability
  • Microsoft Teams
  • Google Suite
  • Multi line proficiency
Work History
CSR III, 08/2020 to Current
Company Name – City, State
  • Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts via phone call, text, e-mail and other platforms.
  • Notified and interviewed individuals to ascertain novel coronavirus exposure level.
  • Performed record keeping by logging client information within secure contact-tracing software.
  • Conducted research, gathered information from multiple sources and presented results.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Added documents to file records and created new records to support filing needs.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sent over 3,000 completed cases to Quality Control, for evaluation and final approval.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Conducted prompt and thorough investigations on referred files.
  • Interviewed Person In question thoroughly, asking appropriate questions to ascertain critical details about each case.
Office Manager, 04/2019 to 06/2020
Company Name – City, State
  • Compared vendor prices and negotiated for optimal savings
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Completed weekly payroll for 7-14 employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using adequate software
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping for a company making over 1 Million a year.
  • Created and finalized contracts to lock in deals with customers
  • Prepared vendor invoices and processed incoming payments
  • Designed marketing brochures and presentations for prospective accounts.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Sales Representative, 04/2017 to 12/2018
Company Name – City, State
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close
  • Worked with Peachtree and Bwics
  • Processed orders by made by email or phone
  • Frequently used excel to keep track of documents and orders
  • Worked close with US Customs
  • Filed documents
  • Scheduled deliveries
  • Managed over 20 accounts
Secretary , 11/2016 to 04/2017
Company Name – City, State
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel
  • Ordered all office supplies including ink cartridges, toner, and paper
  • Answered the phone by the second ring and greeted callers enthusiastically
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Answered telephone inquiries from clients, vendors and public
  • Answered and quickly redirected up to 3 calls per minute
  • Created calendars with client appointments
Education
Associate of Applied Science: Expected in 2023
Lone Star College-North Harris - City, State
High School Diploma: 2015
Benjamin O Davis High School - City, State
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Resume Overview

School Attended

  • Lone Star College-North Harris
  • Benjamin O Davis High School

Job Titles Held:

  • CSR III
  • Office Manager
  • Sales Representative
  • Secretary

Degrees

  • Associate of Applied Science : Expected in 2023
    High School Diploma : 2015

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