5+ years of professional experience in the private and public sectors. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships with clients to increase profitability and drive business results,with diplomacy, quality, speed and process optimization . Accustomed to manage a team of 5-10 members in a high-paced environment.
Skills
Business Administrative
POS Systems
Data Entry/Visualization
Computer Fundamentals
Microsoft Proficiency
Account Management
Microsoft Excel
Document and Records Management
Bilingual
Excellent multi-tasking ability
QuickBooks
Google Suite
Project Planing
Work History
01/2022 to 07/2022
COVID-19 Response Frontline Case InvestigatorBridgestone Corporation – , ,
Coordinated with public health and local facilities to support isolation and quarantine of individuals.
Provided primary customer support for 10,000 customers in Austin, TX remotely.
Collected and recorded information in electronic medical records.
Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
Performed record keeping by logging client information within secure contact-tracing software.
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
Developed correspondence with and maintained records for the Austin School for the Deaf as a separate project while also working as a case investigator.
08/2020 to 06/2021
CSR IIIBds Marketing – , ,
Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts via phone call, text, e-mail and other platforms.
Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Performed record keeping by logging client information within secure contact-tracing software.
Conducted research, gathered information from multiple sources and presented results.
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Added documents to file records and created new records to support filing needs.
Scanned documents and saved in database to keep records of essential organizational information.
Sent over 20,000 completed cases to Quality Control, for evaluation and final approval.
Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Conducted prompt and thorough investigations on referred files.
Interviewed Person In question thoroughly, asking appropriate questions to ascertain critical details about each case.
04/2019 to 06/2020
Office ManagerRegenative Labs – , ,
Compared vendor prices and negotiated for optimal savings
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Completed weekly payroll for 7-14 employees
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using adequate software
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Optimized organizational systems for payment collections, AP/AR, deposits and record keeping for a company making over 1 Million a year.
Created and finalized contracts to lock in deals with customers
Prepared vendor invoices and processed incoming payments
Designed marketing brochures and presentations for prospective accounts.
Created and implemented aggressive action plan to address pressing cost control needs.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
10/2016 to 03/2017
Secretary West Hills Community College District – , ,
Carefully wrote down all phone messages and relayed them to the appropriate personnel
Ordered all office supplies including ink cartridges, toner, and paper
Answered the phone by the second ring and greeted callers enthusiastically
Kept reception area clean and neat to give visitors a positive impression of the company
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
Answered telephone inquiries from clients, vendors and public
Answered and quickly redirected up to 3 calls per minute
Created calendars with client appointments
Education
Expected in 2023 to to
Associate of Applied Science: Lone Star College-North Harris - Houston, TX GPA: Status -
Expected in 2015 to to
High School Diploma: Benjamin O Davis High School - Houston, TX GPA: Status -
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.