CSR III Resume Example
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CSR III
Professional Summary
Agile and well-organized Individual with 5+ years of professional experience in the private and public sectors. Skilled at dealing with sensitive situations and keen to support any organization, with diplomacy, quality, speed and process optimization . Accustomed to manage a team of 5-10 members in a high-paced environment. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skills
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Work History
CSR III, 08/2020 to Current
Bridgestone Corporation – Bloomington , IN
Bridgestone Corporation – Bloomington , IN
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Performed record keeping by logging client information within secure contact-tracing software.
- Conducted research, gathered information from multiple sources and presented results.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent over 3,000 completed cases to Quality Control, for evaluation and final approval.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Conducted prompt and thorough investigations on referred files.
- Interviewed Person In question thoroughly, asking appropriate questions to ascertain critical details about each case.
Office Manager, 04/2019 to 06/2020
Bds Marketing – Fort Collins , CO
Bds Marketing – Fort Collins , CO
- Compared vendor prices and negotiated for optimal savings
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Completed weekly payroll for 7-14 employees
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using adequate software
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and record keeping for a company making over 1 Million a year.
- Created and finalized contracts to lock in deals with customers
- Prepared vendor invoices and processed incoming payments
- Designed marketing brochures and presentations for prospective accounts.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Sales Representative, 04/2017 to 12/2018
Regenative Labs – Dover , DE
Regenative Labs – Dover , DE
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close
- Worked with Peachtree and Bwics
- Processed orders by made by email or phone
- Frequently used excel to keep track of documents and orders
- Worked close with US Customs
- Filed documents
- Scheduled deliveries
- Managed over 20 accounts
Secretary , 11/2016 to 04/2017
West Hills Community College District – Coalinga , CA
West Hills Community College District – Coalinga , CA
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Ordered all office supplies including ink cartridges, toner, and paper
- Answered the phone by the second ring and greeted callers enthusiastically
- Kept reception area clean and neat to give visitors a positive impression of the company
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and public
- Answered and quickly redirected up to 3 calls per minute
- Created calendars with client appointments
Education
Associate of Applied Science: Expected in 2023
Lone Star College-North Harris - City, State
Lone Star College-North Harris - City, State
High School Diploma: 2015
Benjamin O Davis High School - City, State
Benjamin O Davis High School - City, State
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Resume Overview
School Attended
- Lone Star College-North Harris
- Benjamin O Davis High School
Job Titles Held:
- CSR III
- Office Manager
- Sales Representative
- Secretary
Degrees
- Associate of Applied Science : Expected in 2023
High School Diploma : 2015
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