csr generalist resume example

A seasoned administrative professional with a background in accounting and human service (Criminal Justice System). A proven track record in providing proficient, high level office support. Ability to obtain and assess information/data. A self-starter with excellent oral and written communication skills. Proven team player with the ability to work with people at all levels of a corporation. Prepares reports and maintains client records. Identifies and assesses customer needs to make appropriate referrals for services and resources to community organizations, mental health, employment and Social Security Administration. Maintain continued client contact throughout the year to assist clients with a multitude of issues and priorities for their self-sufficiency. Qualification: Experience computer hardware/software and automated technology to research, scan, and retrieve data to create and manipulate reports to establish, process, and maintain case records. Have experience providing customer service to the public including the ability to interview and gather information to make eligibility and employability decisions. Customer service to the public including the ability to interview and gather information to make eligibility and employability decisions Knowledge of mathematics to calculate percentages, formulas & averages in order to solve mathematical problems Demonstrated experience working in human services; experience in working with the public and managing multiple tasks at one time. Experience in reviewing completeness of applications for eligibility review. Excellent organizational and interpersonal skills. Experience using automated technology. Experience providing excellent customer service to a diverse population. Clear and concise abilities in oral and written communications skills. Excellent organizational and interpersonal skills. Able to work effectively as a leader in a team-oriented environment and to use computers and automated systems as tools for casework and generating reports. Ability to create and deliver accurate reports and correspondence in a timely manner Over ten years of Office Administration experience ADP/ Reynolds & Reynolds experience Accounts Payable and Accounts Receivable Highly skilled in Customer Service and Human Resources Proficient in Microsoft Office Suite