csr generalist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

A seasoned administrative professional with a background in accounting and human service (Criminal Justice System). A proven track record in providing proficient, high level office support. Ability to obtain and assess information/data. A self-starter with excellent oral and written communication skills. Proven team player with the ability to work with people at all levels of a corporation. Prepares reports and maintains client records. Identifies and assesses customer needs to make appropriate referrals for services and resources to community organizations, mental health, employment and Social Security Administration. Maintain continued client contact throughout the year to assist clients with a multitude of issues and priorities for their self-sufficiency. Qualification: Experience computer hardware/software and automated technology to research, scan, and retrieve data to create and manipulate reports to establish, process, and maintain case records. Have experience providing customer service to the public including the ability to interview and gather information to make eligibility and employability decisions. Customer service to the public including the ability to interview and gather information to make eligibility and employability decisions Knowledge of mathematics to calculate percentages, formulas & averages in order to solve mathematical problems Demonstrated experience working in human services; experience in working with the public and managing multiple tasks at one time. Experience in reviewing completeness of applications for eligibility review. Excellent organizational and interpersonal skills. Experience using automated technology. Experience providing excellent customer service to a diverse population. Clear and concise abilities in oral and written communications skills. Excellent organizational and interpersonal skills. Able to work effectively as a leader in a team-oriented environment and to use computers and automated systems as tools for casework and generating reports. Ability to create and deliver accurate reports and correspondence in a timely manner Over ten years of Office Administration experience ADP/ Reynolds & Reynolds experience Accounts Payable and Accounts Receivable Highly skilled in Customer Service and Human Resources Proficient in Microsoft Office Suite

  • MS Office Suite: Word, Excel, Power Point, MS Outlook,
  • ADP
  • Reynolds & Reynolds
CSR Generalist, 05/2018 - 05/2020
Cenergy Sparks, NV,
  • Administer vision test
  • Review applications
  • Process applications for driver, dealer
  • Working with legal presence documents
  • Vehicle registration
  • Titling, tax collection, ID’s, road test
  • Use multiple PC screens, cash drawer, credits cards
  • Inventory, policies, procedures, and regulations
  • Assist customers with question and concerns
  • Faxing, Filing, answering phones
Posting Clerk/Warranty Clerk, 04/2015 - 01/2018
Joyce Koons Honda Buick GMC City, STATE,
  • Provides extensive accounting assistance on a daily basis
  • Posts 200-250 deals monthly
  • Prepared, and review contracts
  • Distribute contracts and pay off checks to appropriate banks
  • Handle administration of warranties
  • Administers salesman commissions
  • Maintain inventory
  • Route calls
  • Maintain accounting files, paper and electronic
  • Perform end of month closing
  • Perform administrative duties as assigned
Administrative Assistant ll, 10/2011 - 04/2015
Sears Home Improvement Products City, STATE,
  • Provided administrative support to senior management and field staff
  • Acted as primary administrative assistant for 15 temporary employees
  • Prepare, and review contracts
  • Served as back up for Admin lV and HR Specialist at the facility as needed
  • Assisted with new hires (onboarding) process
  • Provided administrative assistance to the HR staff
  • Prepared, reviewed, tracked and processed all expense reports and reimbursements
  • Created and maintained spreadsheets and databases
  • Created and maintained electronic files
  • Created and updated forms, documents and lists
  • Composed correspondences on behalf of management
  • Monitored all communications (email/mail/phone), forward to appropriate staff person for action
  • Planned and coordinated special events and office celebrations
  • Organized meetings, and prepares summary notes
  • Performed collection calls and confirmed customer appointments
Senior Accounting Clerk ll, 08/2007 - 09/2011
Sheehy Honda City, STATE,
  • Provided extensive accounting assistance on a daily basis
  • Posting invoices, reconciling statements, pay statements
  • Call for invoices from vendors, communicate with vendors for discrepancies
  • Correct discrepancies of payments
  • Data Entry, prepared work orders, made copies and files
  • Performed end of month closings
  • Assisted with new hire process
  • Assisted customers with accounting inquiries
  • Created a customer reference data base for all payments received for the month
  • Assisted in preparing W9 for the dealerships for tax preparation
  • Trained new hires on daily processes
  • Prepared monthly statements
  • Batched checks for monthly statements, mailed out monthly statements
  • Ordered office supplies
Education and Training
Bachelors of Science: Correctional Program Support Services, Expected in 08/2022
University of Phoenix - ,
Status -

Dean’s List

Courses taken:

6/2018 – Foundation for Success

7/2018 – Psychology of Learning

2/2018 – English

9/2018 – Critical Thinking in Everyday Life

10/2018 – Everyday Economics and Finances

11/2018 – English Rhetoric Research

1/2019 – Soc – Teamwork, Collaboration, and Conflict Resolution

2/2019 – Human Nutrition

3/2019 – Media Influences on American Culture

4/2019 – Principles of Environmental Science

6/2019 – World Religious Traditions

7/2019 – Sociology

2/2020 – Business Communication

6/2020 – Survey of Corrections

7/2020 – Survey of Corrections Program Career Opportunity

8/2020 – Working with the Juvenile Justice System

9/2020 – Foundation of Criminal Behavior

10/2020 – Working with the Correctional Population

11/2020 – Social Psychology

2/2021 – Essentials of Communication in Correction

6/2021 - Quantitative Reasoning

7/2021 - Intake, Assessment, and Classification

08/2021 - Case Planning and Case Management

09/2021 - Institutional and Community-Based Programs

11/2021 – Working with Sex Offenders

Diploma: , Expected in 06/1988
James Madison High School - ,
Status -

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Resume Overview

School Attended

  • University of Phoenix
  • James Madison High School

Job Titles Held:

  • CSR Generalist
  • Posting Clerk/Warranty Clerk
  • Administrative Assistant ll
  • Senior Accounting Clerk ll


  • Bachelors of Science
  • Diploma

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