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Crewmember Resume Example

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CREWMEMBER
Summary

Dynamic and reliable manager with 10 years of retail management, customer service, consulting and marketing experience. Energetic professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.

    Highlights
    • Operations management
    • Business management methodology
    • Risk management
    • Procedure development
    • Human resources management
    • Employee engagement
    • Team building
    • Financial Mindset
    • Strong organizational skills
    • Flexible team player
    • Natural leader
    • Conflict resolution
    • Exceptional time management skills
    Experience
    Crewmember
    December 2014 to Current     JetBlue － Ricmond, Virginia
    • Assist customers with the check in process, boarding process and reservation booking.
    • Maintain security clearance to allow me to perform my duties.
    • Operate jetbridge, and monitor the maintenance of the jetbridge.
    Fitness Director / Director of Sales
    June 2013 to September 2014     Compel Fitness － Richmond, VA
    • Effectively ran the clubs personal training and personal training sales.
    • Developing, hiring and managing a personal training staff, and group trainers.
    • Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
    • Provided superior customer service to all personal training clients while educating them on proper nutrition and supplements.
    • Maintained excellent relationship with entire gym staff and gym owners.
    • Coached and mentored twenty staff members by offering constructive feedback and taking interest in their long-term career growth.
    Collections Supervisor
    February 2012 to June 2013     Capital One － Richmond, VA
    • Led, developed and motivated an internal team of 15-25 associates.
    • Maintained high levels of morale through change Provided continuous feedback and coaching to improve and maintain high standards of quality customer experience, effectiveness and efficiency metrics.
    • Managed business level metrics (pen rates, occupancy) to high efficiency standards.
    • Prepared two financial performance reports per month.
    General Manager
    December 2009 to January 2012     Sprint － Richmond, VA
    • Finished 1st in the area the first month, and maintained the "top 5" status every month since then.
    • Created an OJT (on the job) training program for new hires, and current sales associates that need assistance, in order to help them become more confident and a productive member of our team.
    • Nearly doubled the sales quota each and every month, while maintaining the highest level of customer satisfaction in the region.
    • Acquired, built and maintained strong business relationships with local companies.
    General Sales Manager
    April 2004 to September 2009     Drive Time － Richmond, VA
    • Hired, trained, developed and motivated a successful and efficient team
    • Desked deals, analyzed credit reports, and T.O'd the sales persons customers in order to get the sales needed.
    • Utilized sound judgment in order to make effective and timely decisions that were beneficial to both the company and me.
    • Analyzed customer's information and made sound underwriting decisions that resulted in millions of dollars of revenue to the company.
    • Created an environment that promoted and encouraged teamwork, open communication between departments, and an overall enjoyable work place.
    • Maximized company revenue by taking calculated risks, and using innovative techniques.
    • Reviewed and approved billing invoices and expense reports.
    Bar and Restaurant Manager
    May 2003 to April 2005     Sandbar Raw Bar － Virginia Beach, VA
    • Implemented and organized new rules, regulations and structures that resulted in a productive work environment.
    • Advertised and promoted in order to gain a strong customer base.
    • Staffed the business with well-rounded and motivated individuals.* Oversaw the ordering and organizing of all the major necessities.
    • Transformed the business into one of the most lucrative establishments at the oceanfront.
    Satellite Communications Technician
    September 2000 to May 2003     United States Air Force － Richmond, VA
    • Received and maintained a Secret security clearance.*.
    • Operated and maintained the $5.2 billion dollar Space-Based Infrared Warning Systems (SBIRS) European Relay Ground Station to ensure maximum system availability and performance in providing strategic and theater missile warning and space launch data military unit.
    • Performed preventive maintenance in support of real time mission operations via a Military Strategic and Tactical Relay (Milstar) terminal and digital communications equipment*.
    • Provided communication paths to immediately transmit infrared events of tactical and intelligence value.
    Education
    BS : Business Management IT Management, 2015 ECPI University － Richmond, VA

    Business Management IT Management
    Skills

    Account Management, billing, Budgeting, Budgets, coaching, credit, client, clients, Customer Relations, Customer Satisfaction, Customer Service, Finance, financial, Focus, Forecasting, hiring, Inventory Management, Leadership, managing, marketing, Outlook, Negotiation, New Business


    Development, Operations Management, organizing, pen, Process Improvement, Program Management, quality, real time, selling, Sales, Sales Management, security clearance, sound, Strategic, Supervisory Skills, teamwork

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    Resume Overview

    Companies Worked For:

    • JetBlue
    • Compel Fitness
    • Capital One
    • Sprint
    • Drive Time
    • Sandbar Raw Bar
    • United States Air Force

    School Attended

    • ECPI University

    Job Titles Held:

    • Crewmember
    • Fitness Director / Director of Sales
    • Collections Supervisor
    • General Manager
    • General Sales Manager
    • Bar and Restaurant Manager
    • Satellite Communications Technician

    Degrees

    • BS : Business Management IT Management , 2015

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