Crewmember Resume Example Jetblue

CREWMEMBER

Summary

Dynamic and reliable manager with 10 years of retail management, customer service, consulting and marketing experience. Energetic professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.

Highlights

Operations management
Business management methodology
Risk management
Procedure development
Human resources management
Employee engagement
Team building

Financial Mindset
Strong organizational skills
Flexible team player
Natural leader
Conflict resolution
Exceptional time management skills

Experience

Crewmember
December 2014 to CurrentJetBlue － Ricmond, Virginia

Assist customers with the check in process, boarding process and reservation booking.
Maintain security clearance to allow me to perform my duties.
Operate jetbridge, and monitor the maintenance of the jetbridge.

Fitness Director / Director of Sales
June 2013 to September 2014Compel Fitness － Richmond, VA

Effectively ran the clubs personal training and personal training sales.
Developing, hiring and managing a personal training staff, and group trainers.
Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Provided superior customer service to all personal training clients while educating them on proper nutrition and supplements.
Maintained excellent relationship with entire gym staff and gym owners.
Coached and mentored twenty staff members by offering constructive feedback and taking interest in their long-term career growth.

Collections Supervisor
February 2012 to June 2013Capital One － Richmond, VA

Led, developed and motivated an internal team of 15-25 associates.
Maintained high levels of morale through change Provided continuous feedback and coaching to improve and maintain high standards of quality customer experience, effectiveness and efficiency metrics.
Managed business level metrics (pen rates, occupancy) to high efficiency standards.
Prepared two financial performance reports per month.

General Manager
December 2009 to January 2012Sprint － Richmond, VA

Finished 1st in the area the first month, and maintained the "top 5" status every month since then.
Created an OJT (on the job) training program for new hires, and current sales associates that need assistance, in order to help them become more confident and a productive member of our team.
Nearly doubled the sales quota each and every month, while maintaining the highest level of customer satisfaction in the region.
Acquired, built and maintained strong business relationships with local companies.

General Sales Manager
April 2004 to September 2009Drive Time － Richmond, VA

Hired, trained, developed and motivated a successful and efficient team
Desked deals, analyzed credit reports, and T.O'd the sales persons customers in order to get the sales needed.
Utilized sound judgment in order to make effective and timely decisions that were beneficial to both the company and me.
Analyzed customer's information and made sound underwriting decisions that resulted in millions of dollars of revenue to the company.
Created an environment that promoted and encouraged teamwork, open communication between departments, and an overall enjoyable work place.
Maximized company revenue by taking calculated risks, and using innovative techniques.
Reviewed and approved billing invoices and expense reports.

Bar and Restaurant Manager
May 2003 to April 2005Sandbar Raw Bar － Virginia Beach, VA

Implemented and organized new rules, regulations and structures that resulted in a productive work environment.
Advertised and promoted in order to gain a strong customer base.
Staffed the business with well-rounded and motivated individuals.* Oversaw the ordering and organizing of all the major necessities.
Transformed the business into one of the most lucrative establishments at the oceanfront.

Satellite Communications Technician
September 2000 to May 2003United States Air Force － Richmond, VA

Received and maintained a Secret security clearance.*.
Operated and maintained the $5.2 billion dollar Space-Based Infrared Warning Systems (SBIRS) European Relay Ground Station to ensure maximum system availability and performance in providing strategic and theater missile warning and space launch data military unit.
Performed preventive maintenance in support of real time mission operations via a Military Strategic and Tactical Relay (Milstar) terminal and digital communications equipment*.
Provided communication paths to immediately transmit infrared events of tactical and intelligence value.

Education

BS : Business Management IT Management, 2015ECPI University － Richmond, VA

Business Management IT Management

Skills

Account Management, billing, Budgeting, Budgets, coaching, credit, client, clients, Customer Relations, Customer Satisfaction, Customer Service, Finance, financial, Focus, Forecasting, hiring, Inventory Management, Leadership, managing, marketing, Outlook, Negotiation, New Business

Development, Operations Management, organizing, pen, Process Improvement, Program Management, quality, real time, selling, Sales, Sales Management, security clearance, sound, Strategic, Supervisory Skills, teamwork

Resume Overview

Companies Worked For:

JetBlue
Compel Fitness
Capital One
Sprint
Drive Time
Sandbar Raw Bar
United States Air Force

School Attended

ECPI University

Job Titles Held:

Crewmember
Fitness Director / Director of Sales
Collections Supervisor
General Manager
General Sales Manager
Bar and Restaurant Manager
Satellite Communications Technician

Degrees

BS : Business Management IT Management , 2015

Crewmember Resume Example

Resume Score: 90%

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