Counselor Resume Example Company Name - Lake Forest, California

COUNSELOR

Professional Summary

Compassionate and client-focused counselor dedicated to providing exceptional care and devising creative treatment plans for individuals struggling with substance abuse issues. Organized and successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude to assist company growth and exercise positive reputations. Highly determined individual with natural leadership qualities that make me a helpful, well liked, knowledgeable, and personable asset to any company. My natural interest, educational background, and personal experience in the behavioral and mental health industry has provided me with an exceptional ability to identify with and help my clients and families achieve their goals.

Skills

First Aid and CPR Certified
CATC-I
Strong Conflict Resolution Capabilities
Motivated team player
Natural leader
Personable and confident
Excellent time management skills
Thrive in a high traffic or fast pace work environment
Outstanding multi-tasking ability
Approachable and welcoming demeanor
Trained in Personal Empowerment Courses
Exceptional interpersonal communication

KIPU and Alleva Trained
Client focused
Special events planning and Alumni program organization and facilitation
Decisive
Reliable
Courteous and helpful
Social perceptiveness
High energy
Positive and friendly
Detail oriented
Strong public speaker

Work History

Counselor, 04/2017 to 06/2021
Company Name – City, State

Conducted therapeutic individual and group therapy/mediation sessions
Lead day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
Observed and monitored client behavior and responses to treatment
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Offered and documented treatment consent forms in patient health records
Conducted therapeutic individual counseling sessions
Recommended treatment protocols such as group therapy or rehabilitation
Connected clients with community service and resource agencies
Led summer day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
Involved clients' family members in ongoing treatment options
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions
Presented case history material to review and discussion with other staff members
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.

Custom Framing Tech / Sales Representative, 01/2016 to 05/2016
Company Name – City, State

Determined customer needs by asking relevant questions and listening actively to the responses
Actively pursued personal learning and development opportunities
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Mentored new sales associates to contribute to the store's positive culture
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

Customer Service Specialist, Cashier Supervisor , 11/2013 to 11/2015
Company Name – City, State

Coached associates on how to be prepared and provide alternative options to customers to guarantee a high percentage of customer satisfaction through conflict resolution skills
Handled all customer relations issues in a gracious manner and in accordance with company policies
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Rewarded with great customer satisfaction surveys to support my performance
Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Trained and certified customer service specialist
Followed up with customers constantly by keeping mental recognition of items purchased or information shared to ensure they were satisfied with prior purchases, were able to inform them of new products and promotions, and make each one look forward to their shopping experience
Used time efficiently and productively when not serving customers. This includes preserving store cleanliness, maintaining and improving organization, and helping other associates or departments
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Actively pursued personal learning and development opportunities
Increased customer loyalty and retention

Education

Certificate Of Achievement: Alcohol and Drug abuse studies, 05/2020
Saddleback College - City, State

3.87 GPA
Dean's List Spring 2018-graduation 2020
Coursework in: intervention, treatment, and recovery, pharmacology, case administration and crisis intervention, ethics/boundaries, group dynamics and processing, drugs and alcohol in our society, and family dynamics of addiction

High School Diploma: 2010
El Toro High School - City, State

Awarded the Female Student of Character Academic Award by my entire class
GPA of a 4.0 through freshman year then maintained a GPA of no lower then a 3.6 consistently
Became Business Manager for my high school journaling, yearbook and newspaper programs
Duties included assigning tasks to individuals such as reports, stories, and both digital and printed page designs and layouts
Knowledgable with Quick books computer systems
Sought out vendors and merchants to purchase advertising spaces or full page layouts to increase program funding
Sent, received, and filed invoices and checks/accounts paid documentation for all programs.

Resume Overview

School Attended

Saddleback College
El Toro High School

Job Titles Held:

Counselor
Custom Framing Tech / Sales Representative
Customer Service Specialist, Cashier Supervisor

Degrees

Certificate Of Achievement : Alcohol and Drug abuse studies , 05/2020
High School Diploma : 2010

Counselor Resume Example

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