LiveCareer-Resume

counselor resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Detail oriented, client focused, and highly efficient business professional trained and licensed in providing exceptional care and customer service to clients. Organized and successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude to assist company growth and exercise positive reputations. Highly determined individual with natural leadership qualities that displays a helpful, well liked, knowledgeable, and personable asset to any company.

Skills

CATC-I License

  • Strong Conflict Resolution Capabilities
  • Exceptional rapport and relationship building skills
  • Motivated team player
  • Natural leader
  • Personable and confident
  • Excellent time management skills
  • Thrive in high traffic or fast pace work environment
  • Outstanding multi-tasking ability
  • Approachable and welcoming demeanor
  • Highly organized and focused on efficiency
  • Strong documentation skills
  • Client focused
  • Decisive
  • Reliable
  • Courteous and helpful
  • High energy
  • Detail oriented
  • Risk management
Work History
Case Manager, 06/2021 to Current
Huntington HospitalSan Marino, CA,
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed individual treatment goals based on history and diagnosis.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Carried out day-day-day duties accurately and efficiently.
Counselor, 04/2017 to 06/2021
San Diego Community College DistrictSan Diego, CA,


  • Lead day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
  • Observed and monitored client behavior and responses to treatment
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning.
  • Offered and documented treatment consent forms in patient health records
  • Conducted therapeutic individual counseling sessions
  • Connected clients with community service and resource agencies
  • Involved clients’ family members in ongoing treatment options
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions
  • Presented case history material to review and discussion with other staff members
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
Custom Framing Tech / Sales Representative, 2016 to 04/2016
MichaelsCity, STATE,
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Actively pursued personal learning and development opportunities
  • Fostered positive work environments by consistently treating all employees and customers with respect and consideration
  • Mentored new sales associates to contribute to store’s positive culture
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Customer Service Specialist, Cashier Supervisor , 10/2013 to 10/2015
Dicks Sporting GoodsCity, STATE,
  • Coached associates on how to be prepared and provide alternative options to customers to guarantee a high percentage of customer satisfaction through conflict resolution skills
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Rewarded with great customer satisfaction surveys to support my performance
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency. Trained and certified customer service specialist
  • Followed up with customers constantly by keeping mental recognition of items purchased or information shared to ensure they were satisfied with prior purchases, were able to inform them of new products and promotions, and make each one look forward to their shopping experience
  • Used time efficiently and productively when not serving customers. This includes preserving store cleanliness, maintaining and improving organization, and helping other associates or departments
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Actively pursued personal learning and development opportunities
  • Increased customer loyalty and retention
Education
Certificate Of Achievement: Human Services, Expected in 05/2020 to Saddleback College - Mission Viejo, CA
GPA:
Status -
  • Currently enrolled and continuing my education towards a UC transferable degree
  • 3.87 GPA
  • Dean's List Spring 2018-graduation 2020
  • Coursework in: intervention, treatment, and recovery, pharmacology, case administration and crisis intervention, ethics/boundaries, group dynamics and processing, drugs and alcohol in our society, and family dynamics of addiction
High School Diploma: , Expected in 2010 to El Toro High School - Lake Forest, CA
GPA:
Status -
  • Awarded the Female Student of Character Academic Award by my entire class
  • GPA 4.0
  • Became Business Manager for my high school journaling, yearbook and newspaper programs
  • Duties included assigning tasks to individuals such as reports, stories, and both digital and printed page designs and layouts
  • Knowledgable with Quick books computer systems
  • Sought out vendors and merchants to purchase advertising spaces or full page layouts to increase program funding
  • Sent, received, and filed invoices and checks/accounts paid documentation for all programs.

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Resume Overview

School Attended

  • Saddleback College
  • El Toro High School

Job Titles Held:

  • Case Manager
  • Counselor
  • Custom Framing Tech / Sales Representative
  • Customer Service Specialist, Cashier Supervisor

Degrees

  • Certificate Of Achievement
  • High School Diploma

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