counselor resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Detail oriented, client focused, and highly efficient business professional trained and licensed in providing exceptional care and customer service to clients. Organized and successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude to assist company growth and exercise positive reputations. Highly determined individual with natural leadership qualities that displays a helpful, well liked, knowledgeable, and personable asset to any company.
Skills
CATC-I License
Strong Conflict Resolution Capabilities
Exceptional rapport and relationship building skills
Motivated team player
Natural leader
Personable and confident
Excellent time management skills
Thrive in high traffic or fast pace work environment
Outstanding multi-tasking ability
Approachable and welcoming demeanor
Highly organized and focused on efficiency
Strong documentation skills
Client focused
Decisive
Reliable
Courteous and helpful
High energy
Detail oriented
Risk management
Work History
Case Manager, 06/2021 to Current Huntington Hospital – San Marino, CA,
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Developed individual treatment goals based on history and diagnosis.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Maintained excellent attendance record, consistently arriving to work on time.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Carried out day-day-day duties accurately and efficiently.
Counselor, 04/2017 to 06/2021 San Diego Community College District – San Diego, CA,
Lead day treatment groups and therapeutic activities to teach functional living skills and address behavioral issues
Observed and monitored client behavior and responses to treatment
Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning.
Offered and documented treatment consent forms in patient health records
Connected clients with community service and resource agencies
Involved clients’ family members in ongoing treatment options
Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions
Presented case history material to review and discussion with other staff members
Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
Custom Framing Tech / Sales Representative, 2016 to 04/2016 Michaels – City, STATE,
Determined customer needs by asking relevant questions and listening actively to responses
Actively pursued personal learning and development opportunities
Fostered positive work environments by consistently treating all employees and customers with respect and consideration
Mentored new sales associates to contribute to store’s positive culture
Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Customer Service Specialist, Cashier Supervisor , 10/2013 to 10/2015 Dicks Sporting Goods – City, STATE,
Coached associates on how to be prepared and provide alternative options to customers to guarantee a high percentage of customer satisfaction through conflict resolution skills
Handled all customer relations issues in a gracious manner and in accordance with company policies
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Rewarded with great customer satisfaction surveys to support my performance
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency. Trained and certified customer service specialist
Followed up with customers constantly by keeping mental recognition of items purchased or information shared to ensure they were satisfied with prior purchases, were able to inform them of new products and promotions, and make each one look forward to their shopping experience
Used time efficiently and productively when not serving customers. This includes preserving store cleanliness, maintaining and improving organization, and helping other associates or departments
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Actively pursued personal learning and development opportunities
Increased customer loyalty and retention
Education
Certificate Of Achievement: Human Services, Expected in 05/2020 to Saddleback College - Mission Viejo, CA GPA: Status -
Currently enrolled and continuing my education towards a UC transferable degree
3.87 GPA
Dean's List Spring 2018-graduation 2020
Coursework in: intervention, treatment, and recovery, pharmacology, case administration and crisis intervention, ethics/boundaries, group dynamics and processing, drugs and alcohol in our society, and family dynamics of addiction
High School Diploma: , Expected in 2010 to El Toro High School - Lake Forest, CA GPA: Status -
Awarded the Female Student of Character Academic Award by my entire class
GPA 4.0
Became Business Manager for my high school journaling, yearbook and newspaper programs
Duties included assigning tasks to individuals such as reports, stories, and both digital and printed page designs and layouts
Knowledgable with Quick books computer systems
Sought out vendors and merchants to purchase advertising spaces or full page layouts to increase program funding
Sent, received, and filed invoices and checks/accounts paid documentation for all programs.
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