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Counselor Resume Example

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COUNSELOR
Summary

I am resourceful and experienced with more than five years diagnosing issues and cultivating personalized plans and goals. I am comfortable working either autonomously or in a team-based setting to resolve issues and dedicated and driven to help others overcome personal obstacles. I am a highly organized, motivated employee who is eager to apply time management and organizational skills in various environments. A candidate seeking opportunities to expand skills while facilitating company growth and a candidate for a company who is searching for a flexible hard worker ready to learn and contribute to team success. I am a dedicated employee known for punctuality, who is pursuing employment options where good customer service and positive attitude will make a difference. I am reliable and have a strong ability to be organized, proactive and punctual with a team-oriented mentality.

Skills
  • Peer Counseling
  • Outreach programming specialist
  • Crisis intervention
  • Suicide risk assessments
  • Office administration
  • Superior communication skills
  • Counseling
  • Exceptional problem solver
  • Sales Techniques
  • Issue and conflict resolution
  • Flexible
  • Organization
  • Work ethic
  • Multitasking
Experience
Company Name | City, StateCounselor07/2019 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Referred clients to other programs and community agencies to enhance treatment processes.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
  • Offered counseling and stabilization support to reintroduce calm in crisis situations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Maintained confidential case documentation.
  • Maintained lists of resources helpful to clients.
  • Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
  • Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
  • Provide direct client advocacy services to victims of sexual assault
  • Provide crisis counseling services to victims of sexual assault/abuse.
  • Responsible for institutional advocacy pertaining to medical, legal, and law enforcement.
  • Responsible for all advocacy related record keeping, document preparation and provision of data for report entry.
  • Develop and implement a sexual assault training series for the law enforcement, legal, and medical professions.
  • Understand and maintain client confidentiality as required by law and funding sources.
  • Assist in the supervision of program interns, as assigned.
  • Coordinate and participate in events and awareness activities for sexual assault and social justice issues throughout the region.
Company Name | City, StateProgram Support Specialist08/2016 - 07/2019
  • Answered face-to-face, telephone and email requests for support and program information.
  • Reviewed account details to check eligibility and compliance with program requirements.
  • Submitted payments, processed refunds and updated details in customer accounts.
  • Assembled and organized facts, data and program information as background intelligence.
  • Processed financial documents, contracts, expense reports and invoices.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Company Name | City, StateShift Manager07/2011 - 07/2013
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Informed customers of delayed food items and offered estimated times to fill orders.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Increased sales of high margin menu items through effective upselling.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Company Name | City, StateCook07/2013 - 08/2016
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Replenished food items from inventory and rotated ingredients.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Education and Training
Monmouth-Roseville High School | CityHigh School Diploma05/2011
Purdue University Global | CityBachelor of Science in Applied Behavior Analysis05/2018
Certifications

Mental Health First Aid

Crisis Text Line

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Resume Overview

School Attended

  • Monmouth-Roseville High School
  • Purdue University Global

Job Titles Held:

  • Counselor
  • Program Support Specialist
  • Shift Manager
  • Cook

Degrees

  • High School Diploma
    Bachelor of Science in Applied Behavior Analysis

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