counselor resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
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Summary
I am resourceful and experienced with more than five years diagnosing issues and cultivating personalized plans and goals. I am comfortable working either autonomously or in a team-based setting to resolve issues and dedicated and driven to help others overcome personal obstacles. I am a highly organized, motivated employee who is eager to apply time management and organizational skills in various environments. A candidate seeking opportunities to expand skills while facilitating company growth and a candidate for a company who is searching for a flexible hard worker ready to learn and contribute to team success. I am a dedicated employee known for punctuality, who is pursuing employment options where good customer service and positive attitude will make a difference. I am reliable and have a strong ability to be organized, proactive and punctual with a team-oriented mentality.
Skills
Exceptional problem solver
Outreach programming specialist
Crisis intervention
Suicide risk assessments
Office administration
Superior communication skills
Counseling
Sales Techniques
Issue and conflict resolution
Flexible
Organization
Work ethic
Multitasking
Adaptable learner
Creative problem solver
Excellent time manager
Critical thinker
Excellent communication skills
Self-motivated
Good listener
Experience
Counselor, 07/2018 - Current San Diego Community College District – San Diego, CA,
Prioritized and organized tasks to efficiently accomplish service goals.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Referred clients to other programs and community agencies to enhance treatment processes.
Developed safety plans to minimize crisis risk and intervene with specific procedures.
Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
Offered counseling and stabilization support to reintroduce calm in crisis situations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Maintained confidential case documentation.
Maintained lists of resources helpful to clients.
Delivered on-call and overnight support to victims and witnesses for 24-hour call center.
Created awareness of victims' rights and services by delivering presentations to agencies, schools and community groups.
Provide direct client advocacy services to victims of sexual assault
Provide crisis counseling services to victims of sexual assault/abuse.
Responsible for institutional advocacy pertaining to medical, legal, and law enforcement.
Responsible for all advocacy related record keeping, document preparation and provision of data for report entry.
Develop and implement a sexual assault training series for the law enforcement, legal, and medical professions.
Understand and maintain client confidentiality as required by law and funding sources.
Assist in the supervision of program interns, as assigned.
Coordinate and participate in events and awareness activities for sexual assault and social justice issues throughout the region.
Program Support Specialist, 2/2015 - 07/2018 Pacific Clinics – Orange, CA,
Answered face-to-face, telephone and email requests for support and program information.
Reviewed account details to check eligibility and compliance with program requirements.
Submitted payments, processed refunds and updated details in customer accounts.
Assembled and organized facts, data and program information as background intelligence.
Processed financial documents, contracts, expense reports and invoices.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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