Coordinated Entry Case Manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multi-faceted Social Service Professional with 13 years' experience. Provided services to average caseload of 20 clients with excellent organizational and collaborative skills leading to effective service delivery. Talented case manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life. Highly skilled in building relationships through personalized communication. Seeking to transition to a roll within a non-profit organization.

Bachelor of Science: Psychology, Expected in 06/2007
Rochester College - Rochester, MI,
  • Graduated with 3.8 GPA
No Degree: Business Administration And Management, Expected in
Mott Community College - Flint, MI,

CEU's Towards Fund Development Certificates &

SHRM Credits

Alliance for Better Nonprofits

Completion Date: November 17, 2020

*Securing Individual Donations, 08/20/2020

*Advanced Grant Writing, 09/02/2020

*Board Leadership Cohort (5 hrs), 09/02/2020-09/31/2020

*Engaging Millennials as Donors, 09/09/2020

*From Outputs to Impact: Measuring Success, 09/10/2020

*Building a Grant Writing Framework, 09/15/2020

*Email Strategy, 09/17/2020

*How to Develop and Empower a Growth Mindset, 09/22/2020

*Bringing Your Strategic Plan to Life, 09/23/2020

*How to Prepare a Successful Annual Appeal Letter, 09/24,2020

*Hooking The Big Fish With Major Gifts, 10/07/2020

*Essentials for Grant Research, 10/20/2020

*Demystifying Prospect Research and Management, 10/29/2020

*Qualitative Approaches in Evaluation, 11/05/2020

*Grant Writing Fundamentals, 11/17/2020

  • Treatment planning
  • MS Office
  • Skilled in building relationships
  • Case management proficiency
  • Case documentation
  • Problem resolution
  • Program Management
  • Skilled in personalized communication
  • Expertise in crisis intervention techniques
  • Patient records administration
  • Client advocacy
  • Business operations
Work History
Coordinated Entry Case Manager, 01/2019 to Current
Catholic Community Services OfChehalis, WA,
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Collaborated with Executive Director and outside resource providers to offer clients access to community services.
  • Provided new resources to update staff on new agencies, and their procedures to promote more informed delivery of client services.
  • Worked with different disciplines to provide cohesive care to clients.
  • Evaluated individual plan of services against individual goals and on going resources.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Referred families to shelters, legal resources and educational programs.
  • Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
  • Assisted Director of Development with gathering information for grants and grant writing tasks.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency which resulted in an 80% tendency to remain housed from 2019 -2020 .
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Day/Night Case Manager, 11/2017 to 12/2019
Jefferson Center For Mental HealthIdaho Springs, CO,
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Collaborated on program operations with, including Executive Director offering feedback from participants and improvement recommendations.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Educated potential participants on available services and processes to engage in program.
  • Handled 25 calls or more per day to address customer inquiries and concerns.
  • Worked with homeless clients to understand needs and provide direct service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led staff in delivery of new project, resulting in an added training class.
ACT Case Manager, 04/2013 to 03/2015
Training And Treatment Innovations, Inc.City, STATE,
  • Evaluated treatment plans against individual goals and mental health standards.
  • Identified care needs of individual clients and coordinated responses based on psychiatrist advice, insurance limitations and procedural costs.
  • Took active role in clients and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk clients.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Addressed disruptions in patient care, including delays in discharge.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and clients.
  • Updated clients charts using software with data such as medications to keep records current and support accurate treatments.
  • Participated in professional growth programs to support special education improvement efforts.
  • Managed over 20 clients while monitoring and evaluating care plans.
  • Provided In-Home Support Counseling on clinical issues, casework issues and written reports for each case.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
  • Recorded patient progress and treatment recommendations in management system to be shared with medical providers, psychiatric consultant and other treating providers.
Additional Information

References provided upon request.

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Resume Overview

School Attended

  • Rochester College
  • Mott Community College

Job Titles Held:

  • Coordinated Entry Case Manager
  • Day/Night Case Manager
  • ACT Case Manager


  • Bachelor of Science
  • No Degree

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