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consumer processing compliance specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a well-trained Compliance Specialist with exemplary Home Equity and training skills. Successful worker with more than 20 years of experience in solving problems. Known for accuracy and efficient work.

I am easy going and enjoy my job. I have been in the processing department since I started at Centris in May of 2008. I am the person that everybody goes to when they need help or have questions on how to complete a task.

I take pride in the work I do. Always on time to work and have never had a bad performance review.

I am currently going through the Centris Up Leadership program through Bellevue University. I am learning so much in the classes.

Thank you.

Skills
  • Compliance oversight
  • Interdepartmental relationships
  • Service reviews
  • Trend monitoring
  • Reporting requirements
  • Compliance reviews
  • Employer compliance
  • Home Equity Expert
  • Train all Processors in department
  • Audited and funded Indirect loans
  • Opened new accounts for Indirect loans for non-members
  • Tester of all upgrades and new systems for the department
  • Created procedures for training on new processes in the department
Education and Training
Metropolitan Community College Omaha, NE Expected in : Business Administration - GPA :
Experience
First Republic - Consumer Processing Compliance Specialist
San Rafael, CA, 02/2017 - Current
  • Advised staff through audits and remedy compliance issues.
  • Checked records for required signatures by closely reviewing documents.
  • Checked adherence to federal and state regulatory requirements by performing quality control reviews of loan packages.
  • Kept up-to-date with loan product knowledge, internal policies, procedures and regulations.
  • Collaborated with Vicki Morrow, Assistant Underwriting Manager to create analysis techniques, improving overall efficiency.
  • Identified key issues regarding workflow processes by assisting Vicki Morrow, Assistant Underwriting Manager with quality reviews.
  • Provided support to department by assisting with special assignments and projects.
  • Mitigated risk by coordinating plans and specifications to maintain safety and compliance.
  • Trained Loan Processors in regulatory and compliance processes using documentation and testing.
Centris Federal Credit Union - Loan Processor
City, STATE, 05/2008 - Current
  • Reviewed and verified borrowers' income, property appraisals and supplemental information to prepare documents for underwriting.
  • Communicated with Service Representative and Dealers in person, via telephone and email to answer questions, process transactions and resolve issues.
  • Supported Service Representatives and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Organized loan files, updated databases, prepared general correspondence.
Mutual Of Omaha - Medicare Supplement Insurance Claims Analyst
City, STATE, 04/2001 - 10/2007
  • Followed all company procedures to keep data confidential.
  • Complied with insurance regulations dictated by local, state and federal agencies.
  • Reviewed coverage determinations, investigated and evaluated claims.
  • Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
U.S. Bank - Teller Coordinator
City, STATE, 11/1998 - 03/2001
  • Audited teller cash drawers and maintained records of teller cash balancing.
  • Completed operational functions for approving transactions, cash control and branch security.
  • Coached tellers on best ways to comply with internal controls, operational procedures and risk management policies.
  • Welcomed clients warmly and asked appropriate questions to garner information regarding needs and objectives.
  • Guided employees on policy and procedure matters.
  • Identified sales referral opportunities to meet departmental goals.
  • Actively involved in helping team members meet monthly goals and improve skills through consistent mentoring and in-depth job training.
  • Provided oversight of operations for teller positions to verify accuracy.
  • Solved complex customer-related problems to promote repeat business
  • Assisted clients by making product recommendations and opening and servicing complex accounts.
  • Performed complex teller transactions such as term deposits, retirement savings plan contributions and mail deposits.
  • Promoted swift resolution of conflicts and issues between team members by listening and communicating well with involved parties.
  • Verified business transactions and teller practices met regulations and code of conduct.
  • Supplied tellers with coin and currency.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Managed and balanced cash vault, audits and general ledger accounts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

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Resume Overview

School Attended

  • Metropolitan Community College

Job Titles Held:

  • Consumer Processing Compliance Specialist
  • Loan Processor
  • Medicare Supplement Insurance Claims Analyst
  • Teller Coordinator

Degrees

  • Some College (No Degree)

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