Compliance Analyst Resume Example Assurant

COMPLIANCE ANALYST

Highlights

Proficient in telephone etiquette, and customer service, Microsoft Office, AS400, Insource, Tracker, SERFF, Insurance Forms Warehouse (IFW), Product System, State Filing System, Lotus Notes,

Experience

01/2008 to 11/2008

Compliance AnalystAssurant － Miami, FL

Prepared client bulletins to communicate compliance changes with state laws and regulations.
Ensured compliance with regulations by examining, analyzing, and validating records and reports.
Distributed client bulletins /communications to communicate regulatory changes.
Compiled and generated monthly productivity reports for management.

09/2000 to 07/2015

Compliance AnalystI - III, Assurant － Miami, FL

Responsible for developing service contracts and property and casualty products by researching, revising, and submitting to insurance departments Reviewed insurance department interrogatories, researched statutes and regulations for potential risks, and insurance codes Maintained rapport with State insurance agencies, business channels, and operations personnel Determined product/channel filing and research needs by researching legislative information, competitor information and pre-existing products Coordinate meetings with clients and internal businesses for the execution of projects.

02/1999 to 07/2000

Personal Banker/Customer Service RepresentativeBank of America － Miami, FL

Responsible for opening savings, checking, loans, mortgage and credit card accounts.
Researched problematic situations and customer complaints.
Handled 60-80 inbound calls a day, providing assistance with rates and directing customers to appropriate accounts.

09/1996 to 10/1998

Inbound Service Representative/Customer Service RepresentativePhysician Corporation of America － Miami, FL

Handled 50 inbound calls and 100 outbound calls a day Answered inquiries about insurance policies, cost, underwriting guidelines, and quotes Informed prospects of health plans and different benefits Monitored quality of records purchased from vendors as well as records by agents Customer Service Served as liaison between the Health Maintenance Organization (HMO) and its members facilitating familiarity with contractual benefits and exclusions Researched problematic situations and provided corresponding plan of action Updated, educated, and clarified both member and provider information on all amendments and changes in both coverage and policies and procedures.

10/1991 to 08/1996

Lead Agent/ Customer Service AgentContinental Airlines － Miami, Fl

Assisted with supervising of other employees.
Responsible for arrival and departure of aircrafts.
Routed passenger's luggage to correct destination.

Education

May 2004

Barry UniversityCompleted 20 credits in Business Management

Aug.1997

Associate of Arts: Business AdministrationMiami Dade Community CollegeBusiness Administration

Interests

Volunteer, Big Brother and Big Sisters of Greater Miami, Habitat for Humanity *Coached soccer for children in Kids For Sports *Voice-Overs

Skills

AS400, benefits, Business Management, contracts, credit, client, clients, Customer Service, directing, Filing, Forms, Insurance, Lotus Notes, meetings, Microsoft Office, personnel, policies, quality, rapport, researching, research, supervising, telephone etiquette, underwriting

Additional Information

Personal Interests *Volunteer, Big Brother and Big Sisters of Greater Miami, Habitat for Humanity *Coached soccer for children in Kids For Sports *Voice-Overs

Resume Overview

Companies Worked For:

Assurant
I - III, Assurant
Bank of America
Physician Corporation of America
Continental Airlines

School Attended

Barry University
Miami Dade Community College

Job Titles Held:

Compliance Analyst
Personal Banker/Customer Service Representative
Inbound Service Representative/Customer Service Representative
Lead Agent/ Customer Service Agent

Degrees

Associate of Arts : Business Administration

Compliance Analyst Resume Example

Resume Score: 90%

Resume Overview

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