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Compliance Analyst Resume Example

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COMPLIANCE ANALYST
Highlights
Proficient in telephone etiquette, and customer service, Microsoft Office, AS400, Insource, Tracker, SERFF, Insurance Forms Warehouse (IFW), Product System, State Filing System, Lotus Notes,
Experience
01/2008 to 11/2008
Compliance AnalystCompany Name － City, State
  • Prepared client bulletins to communicate compliance changes with state laws and regulations.
  • Ensured compliance with regulations by examining, analyzing, and validating records and reports.
  • Distributed client bulletins /communications to communicate regulatory changes.
  • Compiled and generated monthly productivity reports for management.
09/2000 to 07/2015
Compliance AnalystCompany Name － City, State
  • Responsible for developing service contracts and property and casualty products by researching, revising, and submitting to insurance departments Reviewed insurance department interrogatories, researched statutes and regulations for potential risks, and insurance codes Maintained rapport with State insurance agencies, business channels, and operations personnel Determined product/channel filing and research needs by researching legislative information, competitor information and pre-existing products Coordinate meetings with clients and internal businesses for the execution of projects.
02/1999 to 07/2000
Personal Banker/Customer Service RepresentativeCompany Name － City, State
  • Responsible for opening savings, checking, loans, mortgage and credit card accounts.
  • Researched problematic situations and customer complaints.
  • Handled 60-80 inbound calls a day, providing assistance with rates and directing customers to appropriate accounts.
09/1996 to 10/1998
Inbound Service Representative/Customer Service RepresentativeCompany Name － City, State
  • Handled 50 inbound calls and 100 outbound calls a day Answered inquiries about insurance policies, cost, underwriting guidelines, and quotes Informed prospects of health plans and different benefits Monitored quality of records purchased from vendors as well as records by agents Customer Service Served as liaison between the Health Maintenance Organization (HMO) and its members facilitating familiarity with contractual benefits and exclusions Researched problematic situations and provided corresponding plan of action Updated, educated, and clarified both member and provider information on all amendments and changes in both coverage and policies and procedures.
10/1991 to 08/1996
Lead Agent/ Customer Service AgentCompany Name － City, State
  • Assisted with supervising of other employees.
  • Responsible for arrival and departure of aircrafts.
  • Routed passenger's luggage to correct destination.
Education
May 2004
Barry UniversityCompleted 20 credits in Business Management
Aug.1997
Associate of Arts: Business AdministrationMiami Dade Community CollegeBusiness Administration
Interests
Volunteer, Big Brother and Big Sisters of Greater Miami, Habitat for Humanity *Coached soccer for children in Kids For Sports *Voice-Overs
Skills
AS400, benefits, Business Management, contracts, credit, client, clients, Customer Service, directing, Filing, Forms, Insurance, Lotus Notes, meetings, Microsoft Office, personnel, policies, quality, rapport, researching, research, supervising, telephone etiquette, underwriting
Additional Information
  • Personal Interests *Volunteer, Big Brother and Big Sisters of Greater Miami, Habitat for Humanity *Coached soccer for children in Kids For Sports *Voice-Overs
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Resume Overview

School Attended

  • Barry University
  • Miami Dade Community College

Job Titles Held:

  • Compliance Analyst
  • Personal Banker/Customer Service Representative
  • Inbound Service Representative/Customer Service Representative
  • Lead Agent/ Customer Service Agent

Degrees


  • Associate of Arts : Business Administration

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