Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Experienced professional with a unique combination of managerial experience, business leadership capabilities, organizational skills that balance work, team support, and ad-hoc responsibilities.

Highlights
LSAMS (CCS), E-Oscar (Metro I and II), Peele, Microsoft Excel, PowerPoint, Access, Outlook, People Soft, Epiphany, Lotus Notes, MySup, AS400, FiServe, LookingGlass, VMA, 24 Carat, XNET, Equator, VQ Audit, CMS, SnagIt, 10-Key by touch, SQL (beginner), Davoxx, Avaya Regulatory Compliance Requirement Experience: RESPA, BSA, AML, UDAAP, CFPB, FCRA, FDCPA, FHA, HMDA, TILA, GRAMM-LEACH BLILEY ACT, EFTA, ECOA
Experience
2011 to 02/2015 Compliance Analyst Northstar Financial Services Group Llc | Seattle, WA,
  • Kept abreast of regulatory changes, compliance issues and risks, industry standards and best practices
  • Monitored state and federal compliance regulations maintained under the direction of the CFO, the Compliance Policy and Procedure Manual
  • Supported compliance vendor integration and activity
  • Assisted in the development and implementation of annual Compliance training content based on regulatory requirements and risk-based prioritization
  • Assisted with coordinating materials for lending compliance audits and examinations
  • Contributed as needed to compliance department projects while increasing general compliance knowledge
  • Worked cooperatively with other departments to guide and assist on regulatory compliance matters
  • Assisted in completing state and federal exams
  • Tests for accuracy of control systems
  • Provided written testing results
  • Conducted risk-based reviews identifying compliance risks and gaps
  • Conducted agent level audits covering all areas of servicing
  • Completed required department monthly deal audits
  • Provided weekly and monthly feedback to the business unit to assist in performance improvement initiatives
  • Reviewed and evaluated current procedures and trends to increase efficiency and ensure policies were within compliance
  • Participated in ghost monitoring, side-by-side monitoring, and listening to calls when necessary to diagnose opportunities for quality improvement
  • Maintained Mortgage Servicing procedure and processes when necessary
  • Performed other duties as assigned.
2008 to 02/2011 Credit Bureau Reporting Manager Charles Schwab Corporation | La Jolla, CA,
  • Handled complex customer escalations via phone and written correspondence C
  • Conducted employment interviews/terminations
  • Scheduled and monitored daily team work-flow assignments
  • Ensured compliance with federal laws and company guidelines were in order to minimize losses and legal concerns
  • Provided daily coaching and feedback to associates
  • Conducted monthly associate call monitoring and account auditing
  • Provided assistance with the Compliance/Legal department regarding the deletion of accounts pending lawsuit demands
  • Submitted AUD's and ACDV's for current, delinquent, SCRA and bankruptcy accounts as needed
  • Assisted outside vendors with updated automation of the current system program(s)
  • Provided leadership, team building and cross training within the department
  • Managed inbound and outbound correspondence to enhance customer service processes
  • Created measures to enhance employees satisfaction and enhance company profitability
  • Ensured policy and procedure manuals were up to date and current
  • Performed other duties as assigned.
05/1998 to 04/2007 Mortgage Underwriter Homecomings Financial | City, STATE,
  • Responsible for assessing the risk of loans and making an approval or decline decision based on the quality of the data in the loan file
  • Reviewed and ensured data integrity to confirm the accuracy of automated underwriting findings
  • Applied all internal underwriting guidelines, investor requirements and federal regulations to the decision process to ensure loan quality
  • Analyzed and verified employment profile, credit strength, property characteristics and all other information pertinent to the credit decision process on each loan application Interacted with
  • Mortgage Professionals to obtain information from the borrower or to seek clarification about documents in the loan file
  • Communicated required conditions and stipulations, and provided assistance to expedite the final approval of a file
  • Provided strong and clear communication to processors, underwriters, mortgage professionals and borrowers regarding documents needed for mortgage loan files to ensure quick turnaround time
  • Provided training and assistance to Underwriter I employees
  • Adhered to all applicable internal NPI policies and procedures, and protected the confidentiality of borrower information
  • Performed other duties as assigned
05/1995 to 05/1998 Payoff Account Manager Capstead Mortgage Corporation | City, STATE,
  • Processed assumptions and partial releases
  • Responsible for payoff of accounts and department concerns via telephone and written requests
  • Responded to Presidential Complaints and Regulators concerns
  • Updated staff on all regulatory and statue changes and updates
  • Sent collection letters for NSF's and stop payments on accounts
  • Managed collection of funds for short payoffs
  • Responsible for the release section of outside counsel and staff to ensure timely and accurate release of lien process
  • Setup and removal of escrow accounts
  • Processed PMI setup and removal based on requirements
  • Setup modification agreements
  • Ensured tax bills were paid in a timely manner
  • Managed all monthly quality monitoring and identified risks and gaps
  • Managed training for new hires within the Correspondence and Payoff areas of the Customer Service Department
  • Completed daily and monthly reports to track open, completed and closed tasks to ensure all correspondence and payoff were within compliance guidelines
  • Processed work-flow queue and/or questions from the customer service department
  • Performed other duties as assigned.
Education
Expected in November 2007 Master of Science | Business Administration University of Phoenix, Dallas, Texas GPA:

Business Administration

Expected in MBA | , , GPA:
Expected in July 2004 Bachelor of Science | Business Management University of Phoenix, Dallas, Texas GPA:
Business Management
Skills
10-Key by touch, AS400, auditing, automation, Avaya, CMS, coaching, compliance audits, content, credit, Customer Service, direction, funds, ghost, team building, leadership, Legal, Regulatory Compliance, letters, listening, Lotus Notes, materials, Access, Microsoft Excel, Outlook, PowerPoint, mortgage loan, NSF, People Soft, policies, processes, processors, quality, quality improvement, quick, Requirement, SQL, tax, telephone, phone, Underwriter I, underwriting, workflow, written

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Compliance Analyst
  • Credit Bureau Reporting Manager
  • Mortgage Underwriter
  • Payoff Account Manager

Degrees

  • Master of Science
  • MBA
  • Bachelor of Science

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