Communications Technician 2/ Installation and Service Resume Example
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COMMUNICATIONS TECHNICIAN 2/ INSTALLATION AND SERVICE
Summary
Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.
Highlights
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Experience
Communications Technician 2/ Installation and Service03/2014 to 05/2015United PacificSan Bernardino , CA
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Maintained composure and patience in face of difficult customer situations.
- Residential Internet and CATV installations and Service calls.
- Home Networking.
- Pre-wire, Wall Fish, and cable Routing Experience
- Responsible for Company Vehicle
- Working on a tight schedule to arrive at all appointments, while ensuring you have completed all Jobs up to Comcast, B.R.I.S., and customers standards.
- Worked with a 75LB./281foot Extension Ladder for working on telephone poles.
- Documented and reported each installation in company log book.
- Carefully explained all aspects of running the cable system to customers.
- Examined systems to locate problems such as loose connections and broken insulation.
- Maintained spare equipment and parts and managed inventory.
KNOWLEDGE OF:
- Occupational Safety and Health Act (Osha)
- National Electrical Code (NEC)
- National Electrical Code (NESC)
- FCC Regulations
- Broadband Residential/ Installation Standards (B.R.I.S.)
Sales Associate11/2012 to 03/2014Servicemaster Restoration ServicesNewnan , GA
- Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Owned and addressed client needs and product issues from inception to resolution.
- Created daily and weekly cash reports for accounting management.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Analyzed test results to locate and determine causes of malfunction.
- Trained in 24V electrical wiring and electrical repair and safety.
- Operated precision measuring instruments and electrical and electronic testing devices.
- Operated hand tools to adjust functional parts of devices and control instruments.
- Maintained shop, company equipment and inventory.
- Answered customers' questions regarding products, prices and availability.
- Maintained friendly and professional customer interactions at all times.
- Demonstrated use and care of merchandise.
- Maintained records related to sale
- Stocked shelves and supplies and organized displays.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
- Alerted customers to upcoming sales events and promotions.
- Trained [3] new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Processed cash and credit payments rapidly and accurately.
- Placed special merchandise orders for customers.
- Accurately logged all daily shipping and receiving orders
- Described use and operation of merchandise to customer
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Verified that all merchandising standards were maintained on a daily basis.
Carpet Cleaning Technician07/2012 to 11/2012Stanley SteemerCity , STATE
- Completed an average of 8-10 repairs/jobs per Day.
- Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Emphasized product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.
- Owned and addressed client needs and product issues from inception to resolution.
- Spot cleaned furniture and carpet.
- Steam cleaned and shampooed carpeted areas.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Scrubbed, top-coated, buffed and varnished hard floors.
Education
Associate of Arts: General Studies2016Northwest Mississippi Community CollegeCity, State
General Studies
High School Diploma: General studies2009Gateway Christian School
General studies
MS: Accomplishments
Accomplishments
Graduated high schoolGPA: GPA: 3.5
GPA: 3.5
Skills
Accounting management, accounts payable, agile, Cash flow, cash management Cash register, closing, coach, communication skills, Computer-literate, contracts, Creative problem solver, credit, client, clients, client relations, customer relations, customer satisfaction, Customer service, Detail-oriented, documentation, electrical wiring, electronics, e-mail, expense reports, features, frame, functional, general ledger accounts, hand tools, interpretation, Inventory management, inventory, invoice processing, listening, logging, merchandising, window, MS Windows, Multi-tasking, Excellent people skills, policies, POS, Power supplies, power tools, Problem-solving skills, Quick learner, receiving, repairs, safety, sales, Sales training, Schematics, Self-motivated, set design, Shipping, Soldering, store merchandising, Strategic, Team player, technical support, telephone, phone, troubleshooting, wiring, Wiring diagrams, articles
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Resume Overview
School Attended
- Northwest Mississippi Community College
- Gateway Christian School
Job Titles Held:
- Communications Technician 2/ Installation and Service
- Sales Associate
- Carpet Cleaning Technician
Degrees
- Associate of Arts : General Studies 2016
High School Diploma : General studies 2009
MS : Accomplishments
Graduated high school
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