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Communications Supervisor Resume Example

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MP
COMMUNICATIONS SUPERVISOR
Professional Summary
Work History
01/2002 to CurrentCommunications SupervisorCompany Name | City, State
  • Supervise Civilian and Sworn Call Takers/Dispatchers.
  • Review 911 calls sheets for accuracy and correctness.
  • Conduct monthly monitors for accuracy of calls.
  • Resolved issues and discrepancies on call sheets.
  • Issued discipline when needed.
  • Email notifications to Command Staff on critical incidents.
  • Coordinate employees' work schedules, lunches, and assignments.
  • Investigate and rectify citizen complaints.
  • Directed and monitored 911 Call Takers and Dispatchers for compliance with communication, quality, and performance standards.
  • Prepared teams to manage communications during disasters like, winter storms and tornadoes, and power outages.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Triage incoming calls to coordinate effective responses.
  • Checked equipment for malfunctions and coordinated repair or replacement.
  • Apply interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as performance standards and procedures.
  • Prepare different written communications, reports and documents to ensure smooth operations.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
01/2012 to 01/2019Background DetectiveCompany Name | City, State
  • Investigated prospective candidates.
  • Conducted criminal history checks for applicants.
  • Interviewed candidates' current/previous employers, family, and coworkers.
  • Reviewed personnel files/IAD records.
  • Conducted credit checks.
  • Researched/verified application information for accuracy.
  • Accessed publicly available/restricted data through law enforcement databases.
  • Corresponded with military bases, local, and state agencies for records.
  • Obtained information through social media and other websites.
  • Assisted with Onsite/Offsite testing for sworn and non-sworn.
  • Reviewed documents: Personal History Statements, Pre-Poly/Poly Graph Statements.
  • Ran personnel recruitment background investigations and interviewed potential job candidates.
01/2008 to 01/2012Neighborhood Police OfficerCompany Name | City, State
  • Trained incoming Background Investigators.
  • Prepare comprehensive reports for Chain of Command.
  • Conduct convenience store inspections.
  • Conduct CEPTED surveys.
  • Issue and update criminal trespass affidavits.
  • Assist with monthly apartment managers' meetings to discussways to identify, inform and instruct about proper eviction procedures, as well as trafficking and sex offenders.
  • Lead monthly apartment crime watch meetings.
  • Receive and address 311 complaints from RMS system.
  • Receive and address complaints from Dallas Mayor and City Council Members.
  • Conduct community crime watch meetings.
  • Provide updates from surveys and crime Intel.
  • Conduct training on reporting systems such as iWatchdallas.com, Crime Stoppers and 311.
  • Attend National Night Out events.
  • Assist with Safe Team Inspections.
  • Administer door-to-door surveys for 10-70-20.
  • Conducted monthly Operation Restoration meetings at Beginners Baptist Church in South Dallas and provided updates on previous citizen complaints.
  • Attend school award programs, career fairs, and mentoring programs for disadvantaged youth.
  • (Big Thoughts after School Programs) Attend Coffee with Cops events.
  • Attend Town Hall Meetings for council members in reporting area.
  • Worked with Council Members, T.
  • Atkins and V.
  • Hill to address complaints.
  • Attend meetings with R.
  • Callahan to address burglary and other nuisance issues along Buckner corridor.
  • Built excellent rapport and working relationship with community partners and residents, to build trust and improve upon communication.
  • Engaged with local individuals and community leaders at Crime Watch meetings and local community events to discuss ways to reduce crime.
  • Issued warnings and citations for violations.
01/2004 to 01/2008Police Officer/Field Training OfficerCompany Name | City, State
  • Trained, lead, and evaluated new recruits.
  • Effectively communicated proper procedures.
  • Encouraged sound ethical decision-making.
  • Proponent of professionalism/Golden Rule.
  • Conducted daily/monthly DOR reports.
  • Mentored and supported new recruits.
  • Monitored performance and response to training.
  • Emphasized organization, time management, and critical thinking.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Apprehended suspects and transported offenders to jail.
  • Actively patrolled assigned areas to prevent and detect roadway crimes.
  • Sorted, organized, and eliminated tips on daily basis to keep open investigations moving forward.
  • Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
  • Reported deficient streetlights, signs, and road surfaces to keep residents safe.
  • Supervised crowds at busy events, including parades and political rallies to prevent injuries.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Notified emergency personnel of vehicle incidents and accidents requiring medical assistance and aid.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support, as necessary.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Policed assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Checked accuracy and integrity of collected information to identify optimal course of investigation.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Conducted preliminary investigations at scenes of major crimes.
Education
12/2017Bachelor of Science | Criminal JusticeUniversity of North Texas At Dallas, City, State
AWARDS and COMMENDATIONS
  • 2005 Commendation-Professional Manner
  • 2008 Commendation-Job Well Done
  • 2009 Commendation-Job Well Done
  • 2010 Commendation-Job Well Done
  • 2010 Commendation-Diligent Work
  • 2010 Commendation-Dedication to Duty
  • 2010 Commendation-Investigative Skills
  • 2011 Commendation-Certificate of Merit Superbowl
  • 2011 Commendation-Letter of Appreciation (William Blair Elementary School)
  • 2012 City of Dallas Neighborhood Police Officer of the Year
  • 2012 Southeast Dallas Chamber of Commerce Outstanding Police Officer of the Year
  • 2012 Medal of Valor
  • 2012 Life Saving Award
  • 2012 Commendation-Job Well Done
  • 2012 Commendation-Team Effort
  • 2016 Commendation-Job Well Done
  • 2016 Commendation- Professionalism
  • 2019 Commendation-Excellent work and professionalism
  • 2020 Commendation-Job Well Done
  • 2020 Commendation-Outstanding Job Performance and Dedication to Duty
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Resume Overview

School Attended

  • University of North Texas At Dallas

Job Titles Held:

  • Communications Supervisor
  • Background Detective
  • Neighborhood Police Officer
  • Police Officer/Field Training Officer

Degrees

  • 12/2017 Bachelor of Science | Criminal Justice

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