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Communications Supervisor Resume Example

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COMMUNICATIONS SUPERVISOR
Professional Summary

Well-organized and detail-oriented Communications professional with solid understanding of technology and operational requirements to maximize department success. Coordinates teams, organizes workflow and schedules optimal coverage to handle all communication needs.

Skills
  • Disaster response coordination
  • Emergency communication management
  • Schedule preparation
  • Project Management
  • Equipment Maintenance
  • Project organization
  • Relationship development
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Supervision
  • Business operations
  • Team management
  • MS Office
  • Multitasking
  • Time management
  • Attention to detail
  • Customer service
  • Organization
  • Team-oriented
  • Conflict resolution
Work History
Communications Supervisor, 02/2014 to Current
Mcdonald's Corporation – North York , PA
  • Checked equipment for malfunctions and coordinated repair or replacement.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Directed and monitored Senior Communication Officers and Junior Communication Officers for compliance with communication, quality and performance standards.
  • Triaged incoming calls to coordinate effective responses.
  • Advised general public about emergency protocols.
  • Notified emergency personnel of emergency incidents and accidents requiring medical assistance and aid.
  • Delivered courtroom testimony to support criminal cases per
  • Planned, scheduled and supervised work of 8 subordinates.
  • Accompanied trainees during shifts to evaluate performance and resolve any incorrect behaviors.
  • Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Answered calls from citizens and business owners for help in life threatening and critical situations and emergencies.
  • Implemented training programs for over 8 new recruits.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Optimized productivity to improve on-time emergency response and life support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Administrative Assistant to the Executive Director, 02/2012 to 02/2014
National Church Residences – North Baltimore , OH
  • Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
  • Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
  • Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
  • Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
  • Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
  • Managed communication to the executive by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Took accurate minutes of meetings by using handwritten recording tools, reading meeting agendas and typing up minutes after meeting.
  • Obtained signatures for financial documents and invoices.
  • Created and implemented standard operating procedures for records handling.
  • Recorded expenses and maintained accounting records in Quickbooks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Produced highly accurate internal and external letters and memoranda.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Used Microsoft and Excel to prepare various correspondence, reports and other written material.
  • Answered multi-line phone system by 2nd ring and transferred callers to appropriate department or staff member.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Communications Supervisor, 12/1997 to 02/2005
Mcdonald's Corporation – Oak Brook , IL
  • Checked equipment for malfunctions and coordinated repair or replacement.
  • Managed smooth transition of work between shifts to minimize communications disruptions.
  • Directed and monitored Senior Communication Officers and Junior Communication Officers for compliance with communication, quality and performance standards.
  • Triaged incoming calls to coordinate effective responses.
  • Advised general public about emergency protocols.
  • Notified emergency personnel of emergency incidents and accidents requiring medical assistance and aid.
  • Delivered courtroom testimony to support criminal cases per
  • Planned, scheduled and supervised work of 8 subordinates.
  • Accompanied trainees during shifts to evaluate performance and resolve any incorrect behaviors.
  • Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Answered calls from citizens and business owners for help in life threatening and critical situations and emergencies.
  • Implemented training programs for over 8 new recruits.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Optimized productivity to improve on-time emergency response and life support.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Communication Officer, 12/1997 to 02/2005
Cma Cgm Group – Miami , FL
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Optimized productivity to improve on-time emergency response and life support.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
Education
High School Diploma: 05/1991
Ville Platte High School - City
Criminal JusticeLouisiana State University At Eunice - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
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  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • Ville Platte High School
  • Louisiana State University At Eunice

Job Titles Held:

  • Communications Supervisor
  • Administrative Assistant to the Executive Director
  • Communication Officer

Degrees

  • High School Diploma : 05/1991
    Criminal Justice

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