Communications Supervisor Resume Example
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COMMUNICATIONS SUPERVISOR
Professional Summary
Well-organized and detail-oriented Communications professional with solid understanding of technology and operational requirements to maximize department success. Coordinates teams, organizes workflow and schedules optimal coverage to handle all communication needs.
Skills
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Work History
Communications Supervisor, 02/2014 to Current
Mcdonald's Corporation – North York , PA
Mcdonald's Corporation – North York , PA
- Checked equipment for malfunctions and coordinated repair or replacement.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Directed and monitored Senior Communication Officers and Junior Communication Officers for compliance with communication, quality and performance standards.
- Triaged incoming calls to coordinate effective responses.
- Advised general public about emergency protocols.
- Notified emergency personnel of emergency incidents and accidents requiring medical assistance and aid.
- Delivered courtroom testimony to support criminal cases per
- Planned, scheduled and supervised work of 8 subordinates.
- Accompanied trainees during shifts to evaluate performance and resolve any incorrect behaviors.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Answered calls from citizens and business owners for help in life threatening and critical situations and emergencies.
- Implemented training programs for over 8 new recruits.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Optimized productivity to improve on-time emergency response and life support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Aided senior leadership by collecting research for executive decision-making support.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Read system maps and caller information, and documented all details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Administrative Assistant to the Executive Director, 02/2012 to 02/2014
National Church Residences – North Baltimore , OH
National Church Residences – North Baltimore , OH
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Performed accounts receivable duties by researching chargebacks, discrepancies and reconciliations.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
- Managed communication to the executive by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Took accurate minutes of meetings by using handwritten recording tools, reading meeting agendas and typing up minutes after meeting.
- Obtained signatures for financial documents and invoices.
- Created and implemented standard operating procedures for records handling.
- Recorded expenses and maintained accounting records in Quickbooks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Produced highly accurate internal and external letters and memoranda.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Used Microsoft and Excel to prepare various correspondence, reports and other written material.
- Answered multi-line phone system by 2nd ring and transferred callers to appropriate department or staff member.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Communications Supervisor, 12/1997 to 02/2005
Mcdonald's Corporation – Oak Brook , IL
Mcdonald's Corporation – Oak Brook , IL
- Checked equipment for malfunctions and coordinated repair or replacement.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Directed and monitored Senior Communication Officers and Junior Communication Officers for compliance with communication, quality and performance standards.
- Triaged incoming calls to coordinate effective responses.
- Advised general public about emergency protocols.
- Notified emergency personnel of emergency incidents and accidents requiring medical assistance and aid.
- Delivered courtroom testimony to support criminal cases per
- Planned, scheduled and supervised work of 8 subordinates.
- Accompanied trainees during shifts to evaluate performance and resolve any incorrect behaviors.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Answered calls from citizens and business owners for help in life threatening and critical situations and emergencies.
- Implemented training programs for over 8 new recruits.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Optimized productivity to improve on-time emergency response and life support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Aided senior leadership by collecting research for executive decision-making support.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Read system maps and caller information, and documented all details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Communication Officer, 12/1997 to 02/2005
Cma Cgm Group – Miami , FL
Cma Cgm Group – Miami , FL
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Reduced risks and emergency response issues by observing public safety field units.
- Optimized productivity to improve on-time emergency response and life support.
- Aided senior leadership by collecting research for executive decision-making support.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented all details in system.
Education
High School Diploma: 05/1991
Ville Platte High School - City
Ville Platte High School - City
Criminal JusticeLouisiana State University At Eunice - City, State
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Resume Overview
School Attended
- Ville Platte High School
- Louisiana State University At Eunice
Job Titles Held:
- Communications Supervisor
- Administrative Assistant to the Executive Director
- Communication Officer
Degrees
- High School Diploma : 05/1991
Criminal Justice
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