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Communications Operator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert. Focused 911 Dispatcher bringing 20 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with the Communications Division. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Skills
  • Strong interpersonal skills
  • Crisis and Emergency Communications
  • Calm under pressure
  • Quick learner
  • Strategic thinker
  • Creative problem solver
  • Mentoring
  • Team building
  • Driving continuous improvement
  • Natural Leader
  • Problem resolution
  • Working collaboratively
  • MS Office
  • Team management
  • Customer service
  • People skills
  • Computer-based dispatch systems
  • Basic life support knowledge
  • Critical thinker
  • Analytical
  • Flexible
  • Time management
  • Training & Development
  • Reliable and trustworthy
Experience
11/2001 to Current
Communications Operator Catholic Health Initiative Auburn, WA,
  • Receives 911 emergency calls primarily for Bay County Fire and Bay County Emergency Medical Services.
  • Assists Bay County Sheriffs Office with over flow 911 calls.
  • Alerts closest appropriate resource(s) to provide emergency assistance.
  • Provide emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies.
  • Operates communications equipment for dispatching public safety personnel to calls for service.
  • Operates Computer Aided Dispatch (CAD) equipment.
  • Answer incoming calls to Bay County mainline and makes appropriate transfers.
  • Performs routine clerical and record keeping work.
  • Prepares and relays over radio circuit any severe weather warnings received.
  • Maintains various records and prepares records.
  • Performs other related duties as assigned.
  • Answer incoming calls after hours for multiple agencies, departments and divisions.
  • Dispatches Bay County Animal Control, Bay County Traffic, Bay County Roads and Bridges,Bay County Utility Services after business hours.
  • Provide community with needed information during disasters; such as shelter locations, evacuation routes and, status of roadways and bridges.
  • Provide community with driving directions, beach warning flag status, burn authorizations, and jurisdictional information.
  • Assists with Bay County Special Needs Registry ú Operates Power 911 telephone system ú Operates Power Map Flex system ú Operates Bay County's 800 MHz radio system.
  • Prioritize 911 and general telephone calls for assistance.
  • Notification of County staff members in event of severe weather, natural disaster or emergency incident.
  • Notify community via Emergency Alert System of any emergency information.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Read weather reports over radio and dispatched fire resources to initial attack incidents.
12/1997 to 11/2001
Cashier/Floor/Customer Service Associate Lobel Financial Anaheim, CA,
  • Responsible for greeting customers, locating products, price checking items and organizing store shelves and displays ú Sale associates also answer customer questions about policies, services and products.
  • Returning carts to store front end also serves as typical, daily responsibility of sale associates.
  • Loading/Unloading shipments, organizing backroom spaces, constructing displays, stocking shelves and operating heavy machinery such as forklifts.
  • Ability to lift heavy loads in excess of 50 pounds.
  • Scanning coupons, applying discounts, processing payments and ringing up sales on computerized cash registers.
  • Responsible for handling returns.
  • Answers questions about merchandise, store policies and ongoing promotions.
  • Responsible for assisting customers with returning merchandise for refund or exchange.
  • Responsible for gathering carts for customers from parking lot.
  • Responsible for customer carry outs.
  • Responsible for assisting customers with special orders or large orders.
  • Provided relief to fellow coworkers in different departments.
  • Ability to work in multiple departments; customer service, cashier, housewares, lawn and garden, layaway, health and beauty, toys, fitting room and 98.
  • Restocked and organized merchandise in front lanes
12/1996 to 11/1997
Receptionist A T Survey Inc City, STATE,
  • Received telephone calls make transfers/recorded messages.
  • Greeted customers.
  • Performed routine clerical and record keeping work.
  • Maintained various records and prepared reports.
  • Performed other related duties as assigned.
  • Filed and organized blue prints.
  • Processed payments.
Education and Training
Expected in 05/1999
High School Diploma:
Tom P. Haney Technical Center - City, FL
GPA:
Certifications
  • 2021 Public Safety Telecommunicator (PST)
  • State of Florida 911 Public Safety Certification #911D006171
  • Criminal Justice Information Services Certification
  • CPR/First Aid
  • Multiple FEMA certificates available upon request
  • Multiple EMS Academy certificates upon request
  • APCO Fire Communications
  • APCO Communications Center Supervisor
  • Critical Incident Stress Management trained

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Resume Overview

School Attended
  • Tom P. Haney Technical Center
Job Titles Held:
  • Communications Operator
  • Cashier/Floor/Customer Service Associate
  • Receptionist
Degrees
  • High School Diploma