Call Center Representative versed in customer support in high call volume environments. Superiorcomputer skills and telephone etiquette. Skilled File Clerk with remarkable organizational, communication and time management abilities. Thrives in busy, dynamic environments.
Excellent verbal communication skills
Professional telephone etiquette
Ability to manage conflict
Proactive with the ability to multitask
High volume management
Customer service mindset
Work well independently
Data sorting and retrieval
Communications Operator December 2014 to CurrentBrookwood Baptist Health － Birmingham, ALTake telephone calls from different sources. Enquire as to the nature of incoming calls and exercise judgement to determine importance of call. Communicate codes, alerts, drills and other announcements according to hospital policies.
Switchboard Operator March 2007 to December 2014Goodwill Industries － Birmignham, AL
Take telephone calls from visitors and customers and provide them with required information. Operate telephone exchanges, pbx machines, intercoms and public address system. Operate paging system and intercoms to communicate with medical staff during emergency situations.
File Clerk November 2001 to October 2006Goodwill Industries － Birmignham, ALScanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Pulled patient charts for upcoming appointments. Scanned incoming documentation. Operated office equipment such as copiers and fax machines.
GED : 2014Jefferson State CommunityCollege － Birmingham, AL, US