Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Skilled File Clerk with remarkable organizational, communication and time management abilities. Thrives in busy, dynamic environments.
Highlights
Excellent verbal communication skills
Professional telephone etiquette
Ability to manage conflict
Proactive with the ability to multitask
High volume management
Filing management
Administrative support
Customer service mindset
Work well independently
Data sorting and retrieval
Experience
11/2014 to CurrentCommunications OperatorHca | West Hills, CA, Take telephone calls from different sources. Enquire as to the nature of incoming calls and exercise judgement to determine importance of call. Communicate codes, alerts, drills and other announcements according to hospital policies.
02/2007 to 11/2014Switchboard OperatorNational Bank Of Arkansas | Monette, AR,
Take telephone calls from visitors and customers and provide them with required information. Operate telephone exchanges, pbx machines, intercoms and public address system. Operate paging system and intercoms to communicate with medical staff during emergency situations.
10/2001 to 09/2006File ClerkVeterans Health Administration | Murfreesboro, TN, Scanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Pulled patient charts for upcoming appointments. Scanned incoming documentation. Operated office equipment such as copiers and fax machines.
Education
Expected in 2014GED | Jefferson State CommunityCollege, Birmingham, ALGPA:
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