Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Skilled File Clerk with remarkable organizational, communication and time management abilities. Thrives in busy, dynamic environments.
  • Excellent verbal communication skills
  • Professional telephone etiquette
  • Ability to manage conflict
  • Proactive with the ability to multitask
  • High volume management
  • Filing management
  • Administrative support
  • Customer service mindset
  • Work well independently
  • Data sorting and retrieval
11/2014 to Current Communications Operator Hca | West Hills, CA, Take telephone calls from different sources. Enquire as to the nature of incoming calls and exercise judgement to determine importance of call. Communicate codes, alerts, drills and other announcements according to hospital policies.   
02/2007 to 11/2014 Switchboard Operator National Bank Of Arkansas | Monette, AR,
Take telephone calls from visitors and customers and provide them with required information. Operate telephone exchanges, pbx machines, intercoms and public address system. Operate paging system and intercoms to communicate with medical staff during emergency situations.
10/2001 to 09/2006 File Clerk Veterans Health Administration | Murfreesboro, TN, Scanned and filed forms, reports, correspondence and receipts. Retrieved requested files and delivered to appropriate personnel. Pulled patient charts for upcoming appointments. Scanned incoming documentation. Operated office equipment such as copiers and fax machines.
Expected in 2014 GED | Jefferson State CommunityCollege, Birmingham, AL GPA:

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School Attended

  • Jefferson State CommunityCollege

Job Titles Held:

  • Communications Operator
  • Switchboard Operator
  • File Clerk


  • GED

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