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Communications Officer Level II Resume Example

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COMMUNICATIONS OFFICER LEVEL II
Professional Summary

Meticulous Communications Dispatcher with a background assessing emergency situations and routing the proper first responders. Detail-oriented performer with over 13 years of taking calls and keeping individuals on the phone as calm as possible. Considered a team player with the ability to remain composed in very stressful situations. Composed Communications Dispatcher with outstanding ability to manage multiple tasks simultaneously. Professional with extensive computer skills and training to handle stressful calls and determine appropriate resources for dispatch.

Skills
  • Strategy development
  • Caller information obtainment
  • Law enforcement contact
  • Customer service
  • Written documentation
  • Knowledgeable in CAD software, Phones, GCIC & NCIC, General Computer Programs, E-mail, Radio systems, Fire, EMS, Law Enforcement protocols, NIMS
  • Public Relations
  • Written and verbal communication
  • Social media platforms
  • Service dispatch
  • Problem-solving skills
  • Strategic Planning
  • Supervising staff
  • Social Media Management
  • Understanding of medical issues
  • Emergency call response
  • Event Coordination
Work History
03/2019 - CurrentCommunications Officer Level II | Company Name - City, State

Multiple years as a 911 Operator
Familiar with 911 Operating systems
CAD, Phones, 800 Mhz. TVRCS Radio systems, Vhf Radio systems.
Other related Computer systems
Familiar with all 800, Vhf Radio Tower Sites, Backup Generators, Backup Radios, Servers, County and E-911 Polices and Procedures, N.I.M.S. Certifications, CPR Certifications, Georgia Firefighter, First Aid, Georgia State Certified Communications Officer, E.M.D. Certification, COM-L working on taskbooks.
GCIC & NCIC Certified, also Security and Awareness. Familiar with Tri-State Mutual Aid dispatch and coordination.

  • Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.
  • Provided in-depth information to first responders enroute to emergencies in order to prepare them for diverse situations.
  • Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
  • Developed and implemented short- and long-term communications strategies.
  • Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.
  • Answered calls using computerized dispatch software system for routing to appropriate responders.
12/2007 - 08/2019Communications Officer / Communications Supervisor | Company Name - City, State

Multiple years as a 911 Operator
Familiar with 911 Operating systems
CAD, Phones, 800 Mhz. TVRCS Radio systems, Vhf Radio systems.
Other related Computer systems
Familiar with all 800, Vhf Radio Tower Sites, Backup Generators, Backup Radios, Servers, County and E-911 Polices and Procedures, N.I.M.S. Certifications, CPR Certifications, Georgia Firefighter, First Aid, Georgia State Certified Communications Officer, E.M.D. Certification, COM-L working on taskbooks.
GCIC & NCIC Certified, also Security and Awareness. Familiar with Tri-State Mutual Aid dispatch and coordination.

  • Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.
  • Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.
  • Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
  • Developed and implemented short- and long-term communications strategies.
  • Provided in-depth information to first responders enroute to emergencies in order to prepare them for diverse situations.
  • Answered calls using computerized dispatch software system for routing to appropriate responders.
08/2018 - 03/2019Emergency Medical Dispatcher | Company Name - City, State
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as EMS while tracking data in real-time environments.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented all details in system.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
2002Lakeview-Fort Oglethorpe High School, CityHigh School Diploma
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Resume Overview

School Attended

  • Lakeview-Fort Oglethorpe High School

Job Titles Held:

  • Communications Officer Level II
  • Communications Officer / Communications Supervisor
  • Emergency Medical Dispatcher

Degrees

  • High School Diploma

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