Communications Officer Level II Resume Example

Multiple years as a 911 Operator
Familiar with 911 Operating systems
CAD, Phones, 800 Mhz. TVRCS Radio systems, Vhf Radio systems.
Other related Computer systems
Familiar with all 800, Vhf Radio Tower Sites, Backup Generators, Backup Radios, Servers, County and E-911 Polices and Procedures, N.I.M.S. Certifications, CPR Certifications, Georgia Firefighter, First Aid, Georgia State Certified Communications Officer, E.M.D. Certification, COM-L working on task books.
GCIC & NCIC Certified, also Security and Awareness. Familiar with Tri-State Mutual Aid dispatch and coordination.

• Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.
• Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.
• Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.
• Developed and implemented short- and long-term communications strategies.
• Provided in-depth information to first responders en route to emergencies in order to prepare them for diverse situations.
• Answered calls using computerized dispatch software system for routing to appropriate responders.

• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as EMS while tracking data in real-time environments.
• Answered calls from automatic routing system and took basic information from callers.
• Read system maps and caller information, and documented all details in system.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Reduced risks and emergency response issues by observing public safety field units.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Kept storage areas organized, clean and secure to fully protect company assets.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Informed purchasing team of missing or damaged items immediately when unloading and receiving.
• Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
• Received and unpacked shipments and new frozen products as directed.
• Used hand-held scanners and physical logs to accurately track item movements.
• Performed cycle counts and inventory control to accurately track product levels.
• Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
• Monitored production schedule to keep proper amount of inventory on hand.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.
• Filled frozen food orders and packed for delivery vehicles
• Maintained fuel and service requests on delivery vehicles
• Shipping and receiving from large transport semi

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
• Monitored and authorized entrance and departure of employees and visitors daily.
• Reported suspicious activities and persons to law enforcement.
• Identified violators and escorted departing personnel to guard against theft of property.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Authorized entrance papers and granted or denied entrance to building.
• Checked and verified photo identification prior to granting facility access.
• Conducted patrols of key areas to spot and control security concerns.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured personal and company goods against robbery, vandalism and illegal entry.
• Reported irregularities such as fire and safety hazards to maintenance.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.

• Loaded and unloaded building materials used for construction.
• Interpreted job site supervisor's orders and technical documentation to complete accurate work.
• Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Insulated Commercial and Residential buildings, via interior work, walls, doors, and ceilings, and attics, with also blown insulation.

• Maintained Golf driving range, picked up range golf balls and took care of grounds of trash and debris.
• Washed range golf balls and provided supply of range golf balls.
• Cleaned and maintained Golf course golf carts.