communications manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Expert communicator
  • HIPAA and confidentiality
  • TS/SCI Security Clearance
  • Expert oral and PowerPoint
  • Manager coaching and training
  • Effective time manager
  • Communication and presentation
Communications Manager, 09/2011 to 08/2015
Ava LabsSan Francisco, CA,
  • Gathered and analyzed market data to influence business decisions.
  • Analyzed program results to determine effectiveness.
  • Led communications department with 37 employees, delivering consistent job training to improve skills.
  • Created and implemented external and internal communications strategies for key company initiatives such as telecommunications plans.
  • Developed and executed $5,000,000.00 budget for communications department, resulting in 32% reduction in satellite expenditures.
  • Played instrumental role in launching secured telecommunications each year.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
  • Managed public relations and fundraising activities across Southeast area.
  • Developed Radio marketing strategies and campaigns each quarter.
  • Managed the in-house advertising program consisting of print and media collateral pieces.
  • Worked effectively in cross-functional, fast-paced environment to complete management tasks.
  • Managed, mentored and developed team of 17 product managers.
  • Evaluated return-on-investment and profit-loss projections.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Wrote and designed effective sales communications collateral.
  • Planned and managed budgets in excess of $5,000,0000.00.
  • Arranged average of 28 interviews and other forms of contact per month for company executives.
  • Prepared briefings for shareholder meetings.
  • Presented on current promotions to public at events and tradeshows.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Developed contingency plans and alternative solutions for all projects.
Human Resources Manager, 08/1994 to 07/2011
Conde Nast Digital1166 6Th Avenue, NY,
  • Executed integrated recruiting campaign across multiple media channels.
  • Reduced workers compensation claims by implementing strong return to work policy.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Projected employment needs and devised strategies to meet targets.
  • Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
  • Secured optimal productivity by supervising 17 employees on staffing and recruiting administrative, operational and clerical functions.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Identified and solved complex strategy problems that impact management and business direction.
  • Crafted leadership development programs personalized to each area to challenge and advance current leaders.
  • Strengthened planning initiatives by developing job shadowing and in-house training programs that filled 36 critical vacancies while reducing turnover by 44%.
  • Oversaw team of 13, eliminating downtime and facilitating schedule adherence.
  • Reduced HR budget spending by 22% during 6 months by developing new processes and improving workflow.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
  • Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Liaised with senior leadership by chairing committee meetings to share and implement best practices.
  • Provided strategic direction for the human resources management team.
  • Eliminated downtime and boosted productivity through effecting supervision and guidance of personnel.
Manager , 08/1986 to 07/1994
Tata Consultancy ServicesHammond, IN,
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 7-member team.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Coached new team members on job tasks and performance strategies.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
Education and Training
: Architecture Print Reading, Expected in to Coastal Carolina Community College - Jacksonville, NC
: , Expected in to Harvard University - Cambridge, MA
Human Resources Management Certification : Human Resources Management, Expected in 12/2019 to Cornell University - Ithaca, NY

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Resume Overview

School Attended

  • Coastal Carolina Community College
  • Harvard University
  • Cornell University

Job Titles Held:

  • Communications Manager
  • Human Resources Manager
  • Manager


  • Some College (No Degree)
  • Human Resources Management Certification

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