communications manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Results-oriented Manager brings talents in writing, presenting and managing communications for diverse audiences and needs. Exceptional Administrator that focuses on organizational success through positive relationships and program building.
Skills
Marketing Collateral Development
Communications Leadership
Organizational Skills
Experience
Communications Manager, 07/2021 to Current Ava Labs – Brooklyn, NY,
Created and optimized promotional publications and related materials.
Developed and maintained company corporate image and identity using logos and signage.
Built and maintained corporate image, brand and identity.
Wrote and edited campaigns to deliver on strategies and meet project objectives.
Designed and edited promotional publications.
Identified client groups and audiences, determining best way to communicate publicity information.
Produced films and other video products, regulating distribution and operating film library.
Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output.
Prepared, rewrote and edited copy to improve readability.
Wrote stories, articles or newsletters for publication.
Edited digital images lightly or with advanced techniques to create desired effects.
Developed story or content ideas, considering reader or audience appeal.
Oversaw artwork, layout and printing, adhering to deadlines and budget requirements.
Utilized Twitter and Facebook to promote products, services and content.
Used editing and graphic design tools to create content and visuals for social channels.
Tracked social media metrics to determine audience growth rate, volume and reach.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Prepared monthly calendar to manage online content across multiple platforms.
Engaged with and responded to online audience through relevant comments.
Office & Events Manager, 04/2015 to 07/2021 All Souls Church, Unitarian – City, STATE,
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Managed office budget to handle inventory, postage and vendor services.
Delegated work to staff, setting priorities and goals.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Managed, scheduled and coordinated office functions and activities for employees.
Reviewed files and records to obtain information and respond to requests.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed office inventory and placed new supply orders.
Resolved customer inquiries and complaints requiring management-level escalation.
Automated office operations for managing client correspondence, payment schedules and data communications.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Conferred with customers to gather event requirements and explore opportunities.
Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Coordinated and allocated equipment, supplies and staff for events.
Designed contracts, collected fees and booked venues for events.
Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
Developed and implemented effective marketing plans for generating event revenues.
Reserved space, equipment and personnel needed to facilitate events.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Marketed and publicized special events in social calendars.
Helped clients produce brochures, publications and event-specific materials for optimum effect.
Outreach and Operations Coordinator, 03/2014 to 02/2015 Military Association Of Atheists & Freethinkers – City, STATE,
Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Developed relationships and partnerships with business leaders.
Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Managed daily functions of deskside support, including defining and implementing processes.
Created and optimized promotional publications and related materials.
Contributed ideas during strategic and conceptual brainstorming sessions.
Identified target audience and developed optimized communication plans to engage and interest individuals.
Utilized Twitter and Facebook to promote products, services and content.
Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
Developed and implemented strategic social media marketing plans.
Tracked social media metrics to determine audience growth rate, volume and reach.
Engaged with and responded to online audience through relevant comments.
Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Built and maintained corporate image, brand and identity.
Prepared monthly calendar to manage online content across multiple platforms.
Liaised with management to learn and align company's strategies and values.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Chairman and Acting Executive Director, 01/2009 to 03/2014 Seacoast Outright – City, STATE,
Signed and approved budgets for new funding and program initiatives.
Reviewed and approved annual operating and capital budgets for company.
Determined methods and procedures for staffing requirements and allotment of funds to various departments and projects.
Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
Set organization direction and developed strategies and tactics to fulfill mission.
Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Recruited, hired and trained employees on operations and performance expectations.
Promoted public awareness of mission through outreach, advocacy and online presence.
Informed board and committee about trends, issues and activities to facilitate policy-making.
Hired, trained and mentored [Number] staff members to maximize productivity.
Created program to promote new managers from within, leading to cohesive leadership structure.
Implemented and planned formal and informal volunteer appreciation functions.
Conducted new volunteer orientation and training sessions to discuss requirements and expectations.
Provided hands-on and proactive leadership to community services staff.
Spoke to community groups to explain and interpret purposes, programs and policies.
Tracked and scheduled volunteers based on skillset and availability.
Developed volunteer training and professional guidelines and procedures.
Screened volunteer applicants by conducting background checks and calling references.
Directed activities of professional and technical staff members and volunteers.
Maintained accurate records to track volunteer participation hours.
Solicited feedback from staff and volunteers to improve existing programs.
Constructed volunteer service descriptions for each volunteer assignment.
Oversaw fundraising activities and preparation of public relations materials.
Wrote, implemented and enforced volunteer program policies, procedures and standards.
Established and maintained relationships to meet community needs and avoid service duplication.
Produced screenings and evaluation tools to measure success of volunteer programs.
Education and Training
Master of Science: Organizational Leadership & Nonprofit Management, Expected in 08/2011 to Southern New Hampshire University - Manchester, NH, GPA:
Bachelor of Arts: Photography, Expected in 05/2007 to New England College - Henniker, GPA:
Bachelor of Science: Business Administration, Management, Expected in 08/2005 to Hawaii Pacific University - Honolulu, GPA:
Websites, Portfolios, Profiles
www.linkedin.com/in/rpdClaire
Certifications
Certified Volunteer Administrator, Council for Certification in Volunteer Administration - Expires May 2023
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