communications manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A patient, hardworking individual who works hard to benefit himself and others. Passion for solving complex problems, and a fast learner able to think quickly with the ability to think outside the box. A motivated and enthusiastic person with a fervent desire to learn and grow with each passing day.

  • Communication planning
  • Leadership
  • Flexible & Adaptable
  • Good telephone etiquette
  • Account Administration
  • Active Listening
  • Customer Service Support
  • Help Desk Support
  • Verbal and Written Communication
  • Critical thinking
Work History
Communications Manager, 01/2019 - Current
Facebook Northridge, CA,
  • Organized interviews, hiring, scheduling, payroll, and evaluations for five employees within the Communications department.
  • Worked with HR Department to update and implement policies related to the Communication’s Department and Physician’s Answering Service.
  • Used Active Directory and Microsoft System Center Configuration Manager to efficiently unlock Active Directory accounts, and use remote services to assist callers with hardware/software troubleshooting.
  • Manages the Information Services and Engineering Work-Order systems by answering user's calls and generating work orders.
  • Trained five Communications department employees on successful operation of the IS and Engineering help desk, including how to field calls, generate work orders, and communicate with IS/Engineering staff for maximum efficiency,
  • Assisted with troubleshooting of patient telephones using Cisco Call Manager, including setting up/removing call forward, checking the status of patient room phones, and general phone troubleshooting.
  • Managed and facilitated installation, troubleshooting, and implementation of over twenty-five Alertus panic buttons, twelve Alertus emergency beacons, and server updates involving Alertus Servers.
  • Managed several emergency systems including Accuweather and Rave while maintaining server updates and communication with hospital staff involving potential issues/downtimes.
  • Facilitates ordering, setup, and installation of over forty Wireless Mobile phones and iPad tablets for usage around hospital
  • Worked in tandem with the Fiscal Services department to properly bill telecommunications phone bills to respective departments
  • Answering telephones for the main hospital line, and direct calls as needed
  • Build the Physician’s Answering Service call sheet with up-to-date Physician information for entire hospital and off-site locations using Google Sheets and Amion
  • Promptly and immediately handled all Codes and Emergency pages that come into the Communications Department using overhead paging system
  • Order and maintain approximately 50 mobile Pager system used by Physicians and Emergency staff including testing and implementation to clinical staff members.
Help Desk Analyst, 01/2019 - 01/2020
Leidos Tewksbury, MA,
  • Answer phone calls from users and assist with troubleshooting over the phone.
  • Assist users in person with technical issues, resolving hardware and software related requests.
  • Manage work-order system and input work orders for technical problems that users call about, which are filtered to specific troubleshooting teams.
  • Manage Ordering for the IT Department, as well as any IT related hardware/software requested to be purchased by other departments within the hospital.
  • Managed the Alertus, Rave, and Accuweather systems.
  • Experience with Cisco applications, including Cisco Call Manager.
Beauty Care Clerk, 07/2014 - 01/2019
Harris Teeter City, STATE,
  • Initiated inventory control measures to sustain stock levels and helped to order new inventories.
  • Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions.
  • Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.
  • Earned “Harris Teeter Hero” June of 2018 for outstanding customer service.
Financial Aid Student Assistant, 11/2016 - 05/2018
Financial Aid, Carteret Community College City, STATE,
  • Assist potential students with their Financial Aid application, including inputting tax information and any other required paperwork after the application was processed by the federal government.
  • Build and manage Scholarship database, creating entries for each student based on set parameters within the Scholarship Application itself.
  • Scanning and filing Financial Aid documents to store in the college’s paperwork server.
  • Troubleshooting computer issues around the office, fixing computer errors and working to best optimize and remove malware to best optimize computers within the office.
Associate’s: Applied Science, Software & Web Development, Expected in 2018
Carteret Community College - Morehead City, NC,
Status -
Digital Media Certificate: , Expected in 2018
Carteret Community College - Morehead City, NC
Status -
IT Foundations Certificate: , Expected in 2018
Carteret Community College - Morehead City, NC
Status -
IT Transfer Certificate: , Expected in 2018
Carteret Community College - Morehead City, NC
Status -
High School Diploma: , Expected in 2015
West Carteret High School - Morehead City, NC,
Status -

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Resume Overview

School Attended

  • Carteret Community College
  • Carteret Community College
  • Carteret Community College
  • Carteret Community College
  • West Carteret High School

Job Titles Held:

  • Communications Manager
  • Help Desk Analyst
  • Beauty Care Clerk
  • Financial Aid Student Assistant


  • Associate’s
  • Digital Media Certificate
  • IT Foundations Certificate
  • IT Transfer Certificate
  • High School Diploma

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