communications manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated and empathetic Medical Assistant offering 5 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Medical billing
  • HIPAA compliance
  • Calm and level-headed under duress
  • Team management and supervision
  • Fluent in English and Spanish
Communications Manager, 05/2019 - Current
Facebook New York, NY,
  • Produced internal newsletter and all employee communications to keep personnel informed of corporate events and programs.
  • Led communications department with 5-10 employees, delivering consistent job training to improve skills.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Managed logistics for patient intake and implementation of appropriate courses of treatment.
  • Provided patients with treatment information and ensured comprehension.
  • Improved patient outcomes through value-added services.
  • Scheduled evaluations and procedures for patients.
  • Submitted various medication requests electronically.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Communicated with patients with compassion while keeping medical information private.
  • Supervised administrative staff of 5-10 Medical Assistants, delivering consistent coaching and mentoring to improve job efficiency.
Senior Medical Assistant, 06/2015 - Current
Bjc Healthcare Farmington, MO,
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Educated patients about medications, procedures and physician's instructions.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Recorded vital signs and medical history for 15-20 patients each per hour.
  • Scheduled appointments for patients via phone and in person.
Certified Medical Assistant, 12/2014 - 02/2015
Trihealth, Inc. Dayton, OH,
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Administered rapid tests such as EKG and X-Rays to help clinical staff assess conditions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Supervisor, 11/2012 - 05/2014
G2 Secure Staff Minneapolis, MN,
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Education and Training
High School Diploma: , Expected in 06/2012
T.C. Williams High School - Alexandria, VA
Status -
Medical Assistance Certification/Diploma: HealthCare, Expected in 02/2015
Everest Institute - Silver Spring, MD,
Status -
  • First Aid/CPR
  • American Medical Technologists - Registered Medical Assistant

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Resume Overview

School Attended

  • T.C. Williams High School
  • Everest Institute

Job Titles Held:

  • Communications Manager
  • Senior Medical Assistant
  • Certified Medical Assistant
  • Supervisor


  • High School Diploma
  • Medical Assistance Certification/Diploma

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