communications assistant resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Focused Customer Service with passion for creating engaging content. Offering 3 years of experience in Communications. Friendly and energetic with strong work ethic.
Skills
Event coordination
Strategy development
Team development
AP style understanding
Social media management
MS Office
Research proficiency
Professional business writing
Experience
03/2020 to 09/2020
Communications AssistantGeorge Mason University – Fairfax, VA,
Collaborated with others to discuss new exciting opportunities.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Handled all delegated tasks, including calls and data.
Answered phone calls per day to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
Analyzed user engagement with communications and recommended changes to improve results.
01/2018 to 12/2018
Asset CoordinatorAmerican Homes 4 Rent – Charleston, SC,
Communicated effectively with members of public in often crowded and noisy environments.
Received orders via phone, mail, fax and internet daily.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Reordered stock to replenish inventory without interruption to production
Managed vendor relationships to support supply chain and maintain product quality.
Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Replenished inventory with focus on addressing customer needs.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Examined $amount worth of properties stock daily and reported defects to houses quickly.
Demonstrated great teamwork skills with staff members involved in production and transport.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
02/2015 to 12/2018
Food ServerPenn National Gaming – Henderson, NV,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Customers immediately.
Collected empty plates and glasses to minimize bussing requirements between customers.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Completed final preparations of dishes and quickly delivered items to customers.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
Provided exceptional service to numerous customers per day at resturant establishment.
Set up tables and counters to prepare dining and serving areas.
Inventoried food supplies to determine needs and replenish stations.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Sent orders to kitchen staff by computer input.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Processed customers' payments and provided receipts.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education and Training
Expected in 05/2000 to to
High School Diploma: Valley View High School - Ontario, CA, GPA:
Expected in to to
: Victor Valley College - Victorville, CA GPA:
Expected in to to
: Medical Assistant Everest College Ontario - Ontario, CA, GPA:
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