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Collections Officer Resume Example

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COLLECTIONS OFFICER
Summary

Enthusiastic and well-organized Administrative Assistant with solid background in data entry. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous Administrative Assistant with experience in corporate office settings.

Skills
  • Database administration
  • Legal administrative support
  • Documentation and control
  • Filing and data archiving
  • Workflow planning Customer-service oriented
  • Deadline driven Conflict resolution
  • Customer and client relations
  • Punctual
  • Time management
  • Personable and outgoing
  • Documentation and reporting
  • Microsoft
  • PC proficient
  • Recordkeeping and bookkeeping
  • Document retrieval
  • Records management systems
  • Mail management
  • Travel administration
  • Managing office supplies
  • CRM and office management software
  • Excel spreadsheets
  • Directing visitors
  • Routing correspondence
  • Sensitive material handling
  • Transporting files
  • Transmitting files
  • Data entry documentation
  • Multitasking and prioritization
  • Administrative support
  • School records organization
  • Data entry
  • Financial aid application review
  • Scheduling and calendar management
  • Invoicing and billing
  • Customer relations
  • Invoice organization
  • Administrative operations
Experience
Collections Officer, City National Bank, February 2020-CurrentLawton, OK
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Contacted debtors through email, telephone and mail contact to begin collections process.
  • Processed payments over phone and set up recurring drafts.
  • Investigated and solved problems with payments, account updates and other concerns.
  • Reviewed accounts to determine payment plan compliance.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Effectively negotiated payment plans and arrangements.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Verified, documented and updated customer account information.
  • Operated within parameters outlined by Fair Debt Collection Practice Act to pursue payments.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Handled inbound phone calls and answered customer inquiries.
  • Evaluated customer accounts to determine adherence to repayment schedules.
  • Updated accounts and credit reports to reflect recent changes.
  • Educated customers on actions and strategies for debt repayment.
Administration, United States Navy, April 2015-April 2018San Diego, CA
  • A variety of personnel administration tasks, such as maintaining records and official publications, and performing administrative functions for legal proceedings, such as preparing briefs and other documentation.
  • Provided enlisted personnel with information and counseling about Navy occupations, education, and rights and benefits.
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Greeted customers and visitors in-person and via telephone calls.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Corresponded with clients through email, telephone, or postal mail.
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
  • Composed and drafted all outgoing correspondence and reports for managers.
Volunteer Work/Adoption Assistant, San Diego Humane Society, January 2016-January 2018San Diego, CA
  • Maintained daily care logs for sheltered animals.
  • Performed custodial duties, including mopping, sweeping and sterilizing equipment.
  • Walked animals in assigned area to complete daily enrichment.
  • Stocked delivered animal food and supplies in central supply room.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
  • Ordered, received, unloaded and stored feed and supplies for animals under care.
  • Maintained clean and orderly play yards, kennels and cages.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Focused on developing and maintaining trusting relationships with shy, aggressive and withdrawn animals.
  • Assist Adoption Counselor building positive, trusting relationships with both owners and pets.
  • Showcased dogs and puppies that are up for adoption.
  • Provided suitable counseling for guests interested in a animal.
  • Reviewed and processed adoption applications.
  • Worked closely with adoption supervisor and adoption department staff.
Sales Associate, Jim Norton Toyota, January 2014-April 2015Lawton, Ok
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Directed individuals to merchandise locations.
  • Suggested accessories and complementary purchases.
  • Wrote, negotiated and finalized sales contracts.
  • Kept work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Worked collaboratively in team environment.
  • Cleaned and organized the store.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all point of sale opening and closing procedures.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Followed up with customers each week to verify that they were satisfied with purchases.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Education and Training
Associate of ArtsLiberal Arts, , , Saint Leo University, , Saint LeoFL2017Recipient of The San Diego Foundation Scholarship Continuing education in Criminal Justice Dean's List
Associate of Applied ScienceLaw Enforcement, , , Cameron University, , LawtonOK2010
Bachelor of ArtsCriminal Justice, , , Saint Leo University, , Saint LeoFLJune 2018
Master of ScienceHigher Education Administration, , Southern New Hampshire University , , Manchester, NHJune 2020
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Resume Overview

Companies Worked For:

  • City National Bank
  • United States Navy
  • San Diego Humane Society
  • Jim Norton Toyota

School Attended

  • Saint Leo University
  • Cameron University
  • Southern New Hampshire University

Job Titles Held:

  • Collections Officer
  • Administration
  • Volunteer Work/Adoption Assistant
  • Sales Associate

Degrees

  • Associate of Arts
    Associate of Applied Science
    Bachelor of Arts
    Master of Science

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