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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable Office Admin with strong ability in Customer service and administrative skills. Offering patient, billing and insurance needs. Highly organized, proactive and punctual with team-oriented mentality. Highly knowledgeable and efficient Front Desk Dental Assistant with expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas.

Skills
  • Sanitization techniques
  • Problem resolution
  • Organization
  • Insurance billing
  • Team management
  • Invoice generation
  • Planning and coordination
  • Administrative support
  • Excellent Customer service
  • Relationship development
Experience
Cleaner, 10/2018 to 04/2020
Alcatraz CruisesHartford, CT,
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Administrative Assistant, 01/2016 to 03/2018
ChevronSan Ramon, CA,
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Managed operations for dental practice, facilitating excellent patient support services, direction and guidance.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Scheduled cleanings and dental appointments for patients.
  • Entered patient data into dental records system using Softdent (2016) Umbie (2017-2018) and observed all confidentiality rules to maintain patient privacy.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Gathered medical information, dental health history and vitals from patients.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Educated patients on treatment procedures and post-procedure home care.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Customer Service Representative, 02/2011 to 01/2016
Td Bank GroupBedford, NH,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed reports each day.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Balanced daily cash deposits and vault inventory.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Counted daily funds with manual and machine-assisted methods.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction.
Server/Bartender, 08/2004 to 10/2012
Paradies Lagardère Travel RetailWindsor Locks, CT,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Prepared and served cold, hot beverages to guests.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Processed customers' payments and provided receipts.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Calculated charges, issued table checks and collected payments from customers.
Education and Training
High School Diploma: , Expected in 06/2002
Mount Morris Middle/Senior High School - Mount Morris, NY
GPA:
: , Expected in
Genesee Community College - Batavia, NY
GPA:

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Mount Morris Middle/Senior High School
  • Genesee Community College
Job Titles Held:
  • Cleaner
  • Administrative Assistant
  • Customer Service Representative
  • Server/Bartender
Degrees
  • High School Diploma
  • Some College (No Degree)

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