LiveCareer-Resume

cleaner resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Competent Cleaner with experience providing excellent housekeeping services in hotel and private residence settings. Accustomed to quickly handling work in fast-paced environment. Successful at meeting quality goals and client preferences. Reliable Cleaner with 15 years of experience creating organized and spotless surfaces and interiors. Expert at using professional cleaning products, procedures and equipment. Talented at sweeping, scrubbing, waxing and polishing floors. Demonstrated background working without direct supervision. Hardworking Commercial Cleaner with 15 years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere. Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships. Punctual Commercial Cleaner successful at managing cleaning projects for offices, business spaces and other locations with thoroughness. Well-organized and hardworking with first-rate communication and problem-solving skills. Offering 15 years of experience in commercial cleaning and remediation. Seasoned Cleaner with 15 years of experience. Cleaned floors of hallways and rooms, wiped glass and surfaces, dusted, removed trash and maintained building entrances and walkways. Dedicated to procuring clean, sanitary work environments. Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record. Upbeat Restaurant Team Member multitasking and pleasantly greeting guests. Valuable and committed individual willing to pitch in and help with any task. Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks. Hardworking Waitress/Busser/Hostess with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Skilled Waitress/Busser/Hostess offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. High-energy Waitress/Busser/Hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced Waitress/Busser/Hostess with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Energetic and reliable Waitress/Busser/Hostess with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative. Self-motivated and dependable Waitress/Busser/Hostess offering 15 years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Interior and exterior cleaning
  • Able to lift 50 lbs.
  • Fluent in English
  • Supply inventory management
  • Minor repairs
  • Facility maintenance
  • Electric clippers
  • Leaf blowing
  • Janitorial equipment familiarity
  • Mixing cleaning chemicals
  • Sanitization techniques
  • Active listening
  • Planning
  • Special dietary requirements
  • Table Bussing
  • High-volume dining
  • Food inspection
  • Seating assignment preparation
  • Safe food handling
  • Service prioritization
  • Dining customer service
  • Table setting arrangements
  • Team management
  • Organization
  • Troubleshooting
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Food safety understanding
  • Buffet setup and takedown
  • White glove service
  • Effective customer upselling
  • Regulatory compliance
  • Sales Techniques
  • Relationship management
  • Menu knowledge
  • Dish preparation
  • Drug inventory control
  • Verifying orders
  • Stocking shelves
  • Point of sale systems proficiency
  • Pharmacy operations
  • Preparing bulk medications
  • Proper labeling procedures
  • Ordering and stocking medications
  • Insurance Verification
  • Workflow Optimization
  • Quality assurance and control
  • FDA compliance
  • Resolving customer issues
  • Problem-solving skills
  • Insurance billing
  • Supporting pharmacy operations
  • Labeling prescriptions
  • Customer assistance
  • Payment processing
  • Supervision
  • Project planning
  • Communication
  • Teambuilding
  • Multitasking
  • Basic math
  • Critical thinking
  • Relationship building
  • Surface sanitation
  • Linen care
  • Furniture dusting
  • Laundry cleaning
  • Glass cleaning
  • Quality assurance controls
  • Carpet vacuuming
  • Exceptional time management
  • Ironing clothing
  • Dusting
  • Polishing surfaces
  • Closet detailing
  • Natural cleaning products
  • Mopping and buffing floors
  • Focused and detail-oriented
  • Light fixtures and ceiling fans
  • Caring for fine china
  • Cleaning methods
  • Washing windows
  • Chandelier cleaning
  • Customer-oriented
  • English language fluency
  • Restroom detailing
  • Five-star resort cleaning
  • Decision making skills
  • Hardworking
  • Exceptional communicator
  • Customer service-focused
  • Physically strong
  • Mobile cart operation
  • Stocking bathrooms
  • Excellent oral and written communication
  • Guest amenity replenishment
  • Customer Support
  • Inbound and Outbound Calling
  • Customer Service
  • Safety regulations
  • Verbal Communication
  • Problem Resolution
  • Software troubleshooting
  • Employee management
  • Report generation
  • Courteous demeanor
  • Schedule mastery
  • Stockroom procedures
  • Customer relations
  • Project management abilities
  • Transportation solution development
  • Shipping and receiving understanding
  • Materials transport
  • In-store support
  • Business development understanding
  • Product organization
  • High-energy attitude
  • Adaptive team player
  • Store maintenance
  • Retail sales customer service
  • Technologically savvy
  • Problem-solving abilities
  • Quality control
  • Route management
  • Call Center Operations
  • Physical agility
  • Safety oversight
  • General laborer
  • Flexible
  • Time management
Experience
Cleaner, 08/2013 to 03/2020
American Family FitnessShort Pump, VA,
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.y
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Strengthened building cleanliness by inspecting perimeters, picking up trash and sweeping sidewalks.
  • Took rugs and mats from interior floors to beat dust outside of building.
  • Reduced average cleaning time per room by implementing fewest steps system.
Shipping & Receiving, 01/2010 to 08/2013
Dayton SuperiorParsons, KS,
  • Reviewed and followed pick sheets to prepare, pack and scan orders.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Tagged and stored product inventory in correct areas and locations.
  • Organized storage areas to maximize movement and minimize labor.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Input weights, charges, discrepancies and other data in [Software].
  • Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Updated tracking system to enhance operations.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies. and
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.get your tr
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared documentation to track and report on damaged or missing items.
  • Monitored merchandise received and shipped from facility in computer system.
  • Logged inbound and outbound discrepancies, such as wrong product, incorrect quantities and damages.
  • Maintained inventory of shipping materials and supplies.
  • Contacted transport companies and suppliers to expedite, trace or return shipments.
  • Directed junior staff in preparing outgoing and receiving incoming shipments.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Produced daily reports on shipments, team performance and financial numbers.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Cleaner, 07/2009 to 08/2013
American Family FitnessChester, VA,
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Took rugs and mats from interior floors to beat dust outside of building.
Restaurant Waitress, 10/2007 to 12/2008
Newton Family RestaurantCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Waitress/Busser/Bartender/Hostess, 01/2003 to 04/2005
Diamond DavesCity, STATE,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained list of ride services for inebriated customers.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Restocked beer and liquor regularly and after special events.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected appetizer, entree and wine orders from patrons.
  • Advertised, marketed and recommended drink options to guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Prepared specialty drinks to support servers.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Made alcohol and beverage orders for clients.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Created signature beverages to increase revenue and patron loyalty.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
Education and Training
High School Diploma: , Expected in 06/2001 to Baxter High School - Baxter, IA,
GPA:
Status -

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Resume Overview

School Attended

  • Baxter High School

Job Titles Held:

  • Cleaner
  • Shipping & Receiving
  • Cleaner
  • Restaurant Waitress
  • Waitress/Busser/Bartender/Hostess

Degrees

  • High School Diploma

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