Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Personable quality analyst and systematic problem solver. Talented at interpreting complex data, a skilled critical thinker with expansive performance in efficiency. The ability to project a helpful and engaging positive customer service experience and relay and inspire teammates.

Accomplishments

Started my career with Allstate in August of 2019 as a DOC specialist where I was chosen to host the 2020 Kickoff. I volunteered for special projects, and excelled at genuine customer service. Remaining in the Auto Specialist role for 5 months until February of 2019 when chosen for a TDY Quality Reviewer position. Recognized with the 2020 Allstate Merritt from my CSL. I was chosen a second time to host the 2021 Auto Zone 3 Kickoff and while presenting was awarded for volunteering in my community as well as receiving an award for MVP. A Developing Our Core member, and a YPO Business Committee Member. I was promoted to Claims-Process Auto General-Assoc III in April.

Skills
  • Microsoft Word, Excel, Access, PowerPoint; as well as Internet research, company approved map programs, Peach Tree ERP and multi-line phone systems
  • Knowledge of Auto Estimating
  • Knowledge of CCC software
  • Administrative, and Technical assistance
  • Creative thinking
  • Excellent customer service, Phone systems
  • Documentation
  • Goal setting, Researching
  • Leadership skills
  • Market, Self-motivated
  • Meetings, Supervision
  • Data analysis
  • Ability to monitor
  • Quality Improvement
  • Reporting and analysis
  • Multitasking abilities
Work History
04/2021 to Current
Claims-Process Auto General-Assoc III Transperfect Salt Lake City, UT,
  • Maintain ALL Quality Reviewer position duties.
  • Handle 40 calls per day to address customer inquiries and concerns.
  • Deliver exceptional level of service to each customer by listening to concerns and answering questions.
  • Manage team of upwards of 20 new hire employees, overseeing hiring, training, and professional growth of employees.
  • Develop and implement performance improvement strategies and plans to promote continuous improvement.
  • Serve customers in a friendly, efficient manner following outlined steps of service.
  • Collaborate with Virtual Assist adjusters, Auto Adjusters, Team Leads to achieve best training results.
  • Develop and maintain courteous and effective working relationships.
  • Proven successful working within tight deadlines and fast-paced atmosphere.
08/2019 to 04/2021
Quality Reviewer The Resource Center Hornell, NY,
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Partnered with management to create, develop and implement quality initiatives, resulting in substantial growth in the Auto Zone 3 department.
  • Created and revised procedures, checklists and job aids including proper investigation of an auto estimate to reduce error disputes.
  • Collaborated with management to provide training on improved auto processes and assist with creation and maintenance of quality training
  • Monitored inbound and outbound calls made by 48 employees to provide constructive feedback.
  • Led numerous auto trainings to help operations meet and exceed quality standards and reduce costs.
  • Developed and maintained quality assurance procedure documentation.
  • Performed root cause analysis and relayed through trending topic meetings.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Recorded findings of auto inspection process, collaborating with quality team members, and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
02/2018 to 06/2019
Life Coach Lifespan City, STATE,
  • Provided support for individuals in a variety of ways such as life skills assessments, job development, volunteer training, technical assistance, monitoring and explaining safety conditions, providing transportation and follow-along support.
  • Remained abreast of new trends by facilitating workshops, seminars, conferences, meetings, etc.
  • I presented and created materials to my team and case load for use in their daily routines.
  • Was an advocate and change agent for individuals with Autism in the workplace.
  • Exercised judgment in implementing goals, policies and procedures.
  • Independently researching new inspiring games, learning materials, locations and events.
  • Assisted in selecting potential individuals through screening and assessment procedures.
  • Provided intake support and varied administrative tasks.
  • Assigned, reviewed and planned work for individuals, ensuring that they are placed in the most appropriate and least restrictive job or volunteer site for their individual needs and interests.
  • I held mock interviews, provided support for families and inspired new ideas.
  • Ensured confidentiality was maintained at the work site.
  • Daily use of on the spot creative thinking to ensure daily goals were being met for all participants.
11/2015 to 07/2016
Youth Services In School Coordinator Self Enhancement, Inc City, STATE,
  • I exercised the ability to be a positive role model for numerous teenagers while working directly with students in Jefferson High School through SEI nonprofit.
  • I developed strong bonding and lasting relationships with teenage participants and their families.
  • Provided classroom instruction and tutorial assistance.
  • Completed as needed tasks to support the main objective of providing individual and group advocacy in and out of school.
  • Exercised the ability to provide case management to 36-38 participants.
  • Maintained, developed, implemented and supervised a program of extra-curricular activities.
  • Served as liaison between students and school staff.
  • Contacted college's and gathered information for successful transition.
  • Attended parent/teacher conferences and provided support for student and parent.
  • Self-motivated in exemplifying good organizational skills, writing skills, and basic computer knowledge.
  • Maintained and updated records and files.
  • Insured confidentiality of all records and files.
  • Worked flexible hours; including some evenings and weekends.
Education
Expected in 04/2004
High School Diploma:
Miller Education Center - Beaverton, Oregon,
GPA:
Expected in
AA: Communications
Clark Community College - ,
GPA:
Expected in 04/2021
Foundations of Insurance Course: Insurance
E-Course - Talent Connection,
GPA:
Expected in 02/2021
E-signature For Total Loss Class: Autobody Technology
E-Course - Talent Connection,
GPA:
Expected in 07/2020
Property CAT First Notice of Loss Curriculum: Insurance
E-Course - Talent Connection,
GPA:
Willing to relocate: Anywhere

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Resume Overview

School Attended

  • Miller Education Center
  • Clark Community College
  • E-Course
  • E-Course
  • E-Course

Job Titles Held:

  • Claims-Process Auto General-Assoc III
  • Quality Reviewer
  • Life Coach
  • Youth Services In School Coordinator

Degrees

  • High School Diploma
  • AA
  • Foundations of Insurance Course
  • E-signature For Total Loss Class
  • Property CAT First Notice of Loss Curriculum

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