Claims Process Auto General Assoc III Resume Example Company Name

CLAIMS-PROCESS AUTO GENERAL-ASSOC III

Professional Summary

Personable quality analyst and systematic problem solver. Talented at interpreting complex data, a skilled critical thinker with expansive performance in efficiency. The ability to project a helpful and engaging positive customer service experience and relay and inspire teammates.

Accomplishments

Started my career with Allstate in August of 2019 as a DOC specialist where I was chosen to host the 2020 Kickoff. I volunteered for special projects, and excelled at genuine customer service. Remaining in the Auto Specialist role for 5 months until February of 2019 when chosen for a TDY Quality Reviewer position. Recognized with the 2020 Allstate Merritt from my CSL. I was chosen a second time to host the 2021 Auto Zone 3 Kickoff and while presenting was awarded for volunteering in my community as well as receiving an award for MVP. A Developing Our Core member, and a YPO Business Committee Member. I was promoted to Claims-Process Auto General-Assoc III in April.

Skills

Microsoft Word, Excel, Access, PowerPoint; as well as Internet research, company approved map programs, Peach Tree ERP and multi-line phone systems
Knowledge of Auto Estimating
Knowledge of CCC software
Administrative, and Technical assistance
Creative thinking
Excellent customer service, Phone systems
Documentation
Goal setting, Researching

Leadership skills
Market, Self-motivated
Meetings, Supervision
Data analysis
Ability to monitor
Quality Improvement
Reporting and analysis
Multitasking abilities

Work History

04/2021 to CurrentClaims-Process Auto General-Assoc III Company Name | City, State

Maintain ALL Quality Reviewer position duties.
Handle 40 calls per day to address customer inquiries and concerns.
Deliver exceptional level of service to each customer by listening to concerns and answering questions.
Manage team of upwards of 20 new hire employees, overseeing hiring, training, and professional growth of employees.
Develop and implement performance improvement strategies and plans to promote continuous improvement.
Serve customers in a friendly, efficient manner following outlined steps of service.
Collaborate with Virtual Assist adjusters, Auto Adjusters, Team Leads to achieve best training results.
Develop and maintain courteous and effective working relationships.
Proven successful working within tight deadlines and fast-paced atmosphere.

08/2019 to 04/2021Quality ReviewerCompany Name | City, State

Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Partnered with management to create, develop and implement quality initiatives, resulting in substantial growth in the Auto Zone 3 department.
Created and revised procedures, checklists and job aids including proper investigation of an auto estimate to reduce error disputes.
Collaborated with management to provide training on improved auto processes and assist with creation and maintenance of quality training
Monitored inbound and outbound calls made by 48 employees to provide constructive feedback.
Led numerous auto trainings to help operations meet and exceed quality standards and reduce costs.
Developed and maintained quality assurance procedure documentation.
Performed root cause analysis and relayed through trending topic meetings.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Recorded findings of auto inspection process, collaborating with quality team members, and department managers to implement procedural remedies.
Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality.
Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.

02/2018 to 06/2019Life CoachCompany Name | City, State

Provided support for individuals in a variety of ways such as life skills assessments, job development, volunteer training, technical assistance, monitoring and explaining safety conditions, providing transportation and follow-along support.
Remained abreast of new trends by facilitating workshops, seminars, conferences, meetings, etc.
I presented and created materials to my team and case load for use in their daily routines.
Was an advocate and change agent for individuals with Autism in the workplace.
Exercised judgment in implementing goals, policies and procedures.
Independently researching new inspiring games, learning materials, locations and events.
Assisted in selecting potential individuals through screening and assessment procedures.
Provided intake support and varied administrative tasks.
Assigned, reviewed and planned work for individuals, ensuring that they are placed in the most appropriate and least restrictive job or volunteer site for their individual needs and interests.
I held mock interviews, provided support for families and inspired new ideas.
Ensured confidentiality was maintained at the work site.
Daily use of on the spot creative thinking to ensure daily goals were being met for all participants.

11/2015 to 07/2016Youth Services In School CoordinatorCompany Name | City, State

I exercised the ability to be a positive role model for numerous teenagers while working directly with students in Jefferson High School through SEI nonprofit.
I developed strong bonding and lasting relationships with teenage participants and their families.
Provided classroom instruction and tutorial assistance.
Completed as needed tasks to support the main objective of providing individual and group advocacy in and out of school.
Exercised the ability to provide case management to 36-38 participants.
Maintained, developed, implemented and supervised a program of extra-curricular activities.
Served as liaison between students and school staff.
Contacted college's and gathered information for successful transition.
Attended parent/teacher conferences and provided support for student and parent.
Self-motivated in exemplifying good organizational skills, writing skills, and basic computer knowledge.
Maintained and updated records and files.
Insured confidentiality of all records and files.
Worked flexible hours; including some evenings and weekends.

Education

04/2004High School DiplomaMiller Education Center, City

AA | CommunicationsClark Community College

04/2021Foundations of Insurance Course | InsuranceE-Course , City

02/2021E-signature For Total Loss Class | Autobody TechnologyE-Course , City

07/2020Property CAT First Notice of Loss Curriculum | InsuranceE-Course , City

Willing to relocate: Anywhere

Resume Overview

School Attended

Miller Education Center
Clark Community College
E-Course

Job Titles Held:

Claims-Process Auto General-Assoc III
Quality Reviewer
Life Coach
Youth Services In School Coordinator

Degrees

04/2004 High School Diploma
AA | Communications
04/2021 Foundations of Insurance Course | Insurance
02/2021 E-signature For Total Loss Class | Autobody Technology
07/2020 Property CAT First Notice of Loss Curriculum | Insurance

Claims-Process Auto General-Assoc III Resume Example

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