Child Protective Investigator Resume Example Company Name

CHILD PROTECTIVE INVESTIGATOR

Summary

Highly adaptable professional with a positive attitude and the ability to stay calm and nonjudgmental in any situation. Detail-driven when it comes to documenting concerns for child safety and completing the required reports. Respected Child Protective Investigator experienced in managing emergency placements with composure and utilizing local resources to assist families. Empathetic and caring with excellent relationship-building skills.

Skills

Effective customer communication
Safety planning
Case documentation
Recordkeeping
Abuse and neglect reporting

Client advocacy
Community referrals
Culturally-sensitive
Evaluation and assessment
Home visits

Experience

Child Protective Investigator|Company Name - City, State|06/2019 - Current

Referred family members to outside support options to assist with coping during times of increased stress.
Interviewed family members to assess situations, capabilities and problems.
Kept child welfare worker informed of progress and challenges
Developed and executed plans to remove children from homes where abuse or neglect had occurred.
Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
Conducted in-depth interviews with various parties, including children, guardians, doctors, nurses and law enforcement to gain insight into each individual case.
Investigated each child's living environment to determine whether home was safe or presented risks.
Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Worked with community resources to engage youth in pro-social activities and help families access services.

Sunday School Teacher|Company Name - City, State|03/2017 - Current

Developed lesson plans according to Church's curriculum and general bible study.
Delivered exciting and informative lectures on various philosophy subjects, including ethics, critical thinking and contemporary moral issues.
Collaborated with colleagues to address teaching and research issues.
Maintained regularly scheduled office hours to assist students with academic and vocational curricula.
Created classroom syllabi based upon main semester topics and instructional targets.

Client Benefit Specialist|Company Name - City, State|08/2018 - 06/2019

Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Reviewed account and service histories to identify trends and issues.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.

Customer Service Associate|Company Name - City, State|11/2014 - 06/2019

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Assessed customer needs and upsold products and services to maximize sales.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Trained new employees on procedures and policies to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Education and Training

University of Central Florida|City, State|05/2018Master of Science: Social Work

Children Beyond our Borders Member

Fall/Spring Internship with Orange County Public Schools (21 hours per week)

Providing resources to families, Conducted Social Histories, Girls Power Group: Consists of gender empower and preventing bullying
Participated in the truancy process, conducted support sessions for specified students

University of Central Florida|City|05/2017Bachelor of Science: Social Work

· Adjunct Certificate in Children Services

Spring 2017 Internship at Big Brothers Big Sisters of Central Florida (25 hours per week)

Conducted initial screening for Volunteers applying to the program, Translated

Valencia College|City, State|05/2015Associate of Arts: General Studies

Certifications

Certified Child Protective Investigator

Resume Overview

School Attended

University of Central Florida
Valencia College

Job Titles Held:

Child Protective Investigator
Sunday School Teacher
Client Benefit Specialist
Customer Service Associate

Degrees

Master of Science : Social Work
Bachelor of Science : Social Work
Associate of Arts : General Studies

Child Protective Investigator Resume Example

Resume Score: 80%

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