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Child Protective Investigator Resume Example

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CHILD PROTECTIVE INVESTIGATOR
Accomplishments
  • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
  • Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
  • Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.
  • Received high score ratings due to professionalism, entertaining personality and high attention to detail.
  • Resolved client conflicts to prevent loss of key accounts.
  • Recieved award from Navarro College for Top 10 Students
Professional Summary

Hardworking professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children. Proficient in executing a plan of action and collecting, reviewing and preparing investigation reports.

Skills
  • Critical thinker 
  • Flexible and adaptive  
  • Curriculum development 
  • Active listening skills 
  • Teaching, tutoring and counseling 
  • Clear public speaking skills
  • Case management
  • Social media
  • Case planning
  • Organized
  • Recruiting
  • Trained in indicators of child abuse
Work History
Child Protective Investigator10/2016 to Current
Deprtment of Family and Protective Services – Houston, TX
  • Develops a plan, if needed, to keep the child or children safe.
  • Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
  • Documented findings and prepared detailed reports.
  • Kept current on all agency and state policies, rules, regulations and statutes.
  • Responded quickly in crisis situations that involve children in an abusive or neglectful situations
Logistics Coordinator06/2014 to 10/2016
Diligent Delivery Systems – Houston, TX
  • Developed effective relationships with all call center departments through clear communication.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Public School Teacher01/2011 to 12/2015
Lee Elementary – Houston, TX
  • Designed weekly lesson plans focused on age and level-appropriate material. 
  • Implemented behavior plans and designed creative functional solutions to support families in-home, at schools, and in the community.
  •  Helped individuals with autism or other developmental disabilities fulfill his/her maximum potential. 
  • Introduced new learning methods to ensure total comprehension for all students. 
  • Facilitated small reading, writing groups, phonics groups and math groups.  
  • Developed interesting course plans to meet academic, intellectual and social needs of students. 
  • Participate in IEP implementation and documentation. Received high remarks for the creativity of classroom lesson plans and instructional techniques.
Customer Account Executive06/2013 to 07/2014
Comcast Corporation – Houston, TX
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Processed an average of 40 inbound and outbound technical support calls.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
Security Dispatcher06/2012 to 07/2014
Andrews International – Houston, TX
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Admissions Recruiter05/2009 to 05/2011
Navarro College – Corsicana, TX
  • Conducted interviews with new and current students. 
  • Advising students about various programs and courses available in the institution and the career opportunities associated with them. 
  • Organizing orientation and training programs for newly recruited students and guiding them through the various processes involved in the institution. 
  • Representing the institution in different college fairs, events and communicating with other colleges for exchanging information and details about different students.
  •  Increasing the number of prospective students that the institution can have.
Education
Bachelor of Arts: Education2015University of Houston- Houston, TX
  • Majored in Teaching & Learning 
  • Minored in Early Education 
Associate of Arts: Early Childhood Education2011Navarro College- Corsicana, TX
High School Diploma2009William B Travis High School- Richmond, TX
Certifications

Interactive Teaching/Learning Goal Setting and Implementation Learning Strategies Classroom Management

Skills

academic, call center, strong interpersonal skills, counseling, creativity, curriculum development, customer satisfaction, goal setting, team building, lesson plans, listening, math, negotiation, organizational development, cameras, public speaking, reading, recruiting, strategic planning, teaching, technical support, tutoring

Interests
Kickboxing, marathons, reading, traveling, cooking, painting, biking, music.
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Resume Overview

Companies Worked For:

  • Deprtment of Family and Protective Services
  • Diligent Delivery Systems
  • Lee Elementary
  • Comcast Corporation
  • Andrews International
  • Navarro College

School Attended

  • University of Houston
  • Navarro College
  • William B Travis High School

Job Titles Held:

  • Child Protective Investigator
  • Logistics Coordinator
  • Public School Teacher
  • Customer Account Executive
  • Security Dispatcher
  • Admissions Recruiter

Degrees

  • Bachelor of Arts : Education 2015
    Associate of Arts : Early Childhood Education 2011
    High School Diploma 2009

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