child protective investigator resume example with 12 years of experience
JessicaClaire
, San Francisco, CA(555) 432-1000, resumesample@example.com
Accomplishments
Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.
Received high score ratings due to professionalism, entertaining personality and high attention to detail.
Resolved client conflicts to prevent loss of key accounts.
Recieved award from Navarro College for Top 10 Students
Professional Summary
Hardworking professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children. Proficient in executing a plan of action and collecting, reviewing and preparing investigation reports.
Skills
Critical thinker
Flexible and adaptive
Curriculum development
Active listening skills
Teaching, tutoring and counseling
Clear public speaking skills
Case management
Social media
Case planning
Organized
Recruiting
Trained in indicators of child abuse
Work History
10/2016 to CurrentChild Protective InvestigatorHillsborough County Sheriff's Office | Tampa, FL,
Develops a plan, if needed, to keep the child or children safe.
Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
Documented findings and prepared detailed reports.
Kept current on all agency and state policies, rules, regulations and statutes.
Responded quickly in crisis situations that involve children in an abusive or neglectful situations
06/2014 to 10/2016Logistics CoordinatorMagna International Inc. | Carrollton, GA,
Developed effective relationships with all call center departments through clear communication.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
01/2011 to 12/2015Public School TeacherAvepoint | Richmond, VA,
Designed weekly lesson plans focused on age and level-appropriate material.
Implemented behavior plans and designed creative functional solutions to support families in-home, at schools, and in the community.
Helped individuals with autism or other developmental disabilities fulfill his/her maximum potential.
Introduced new learning methods to ensure total comprehension for all students.
Facilitated small reading, writing groups, phonics groups and math groups.
Developed interesting course plans to meet academic, intellectual and social needs of students.
Participate in IEP implementation and documentation. Received high remarks for the creativity of classroom lesson plans and instructional techniques.
06/2013 to 07/2014Customer Account ExecutiveSt. Moritz Security Service | Rochester, PA,
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed an average of 40 inbound and outbound technical support calls.
Researched, documented and escalated cases to higher levels of support according to internal procedures.
06/2012 to 07/2014Security DispatcherMercy College | Yorktown, IN,
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Continuously monitored security cameras and fire, building and alarm systems.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
05/2009 to 05/2011Admissions RecruiterNavarro College | City, STATE,
Conducted interviews with new and current students.
Advising students about various programs and courses available in the institution and the career opportunities associated with them.
Organizing orientation and training programs for newly recruited students and guiding them through the various processes involved in the institution.
Representing the institution in different college fairs, events and communicating with other colleges for exchanging information and details about different students.
Increasing the number of prospective students that the institution can have.
Education
Expected in 2015 to to Bachelor of Arts | EducationUniversity of Houston, Houston, TXGPA: Status -
Majored in Teaching & Learning
Minored in Early Education
Expected in 2011 to to Associate of Arts | Early Childhood EducationNavarro College, Corsicana, TXGPA: Status -
Expected in 2009 to to High School Diploma | William B Travis High School, Richmond, TXGPA: Status -
Certifications
Interactive Teaching/Learning Goal Setting and Implementation Learning Strategies Classroom Management
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