LiveCareer-Resume

centralized scheduler resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled centralized scheduler team member with in-depth understanding of scheduling, registration, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in providing great quality, organized, professional customer service.

Skills
  • Computer skills
  • Microsoft Office
  • Planning
  • Work ethic
  • Reliable and trustworthy
  • Critical thinking
  • Problem resolution
  • Team building
  • Active listening
  • Troubleshooting
  • Organizational skills
  • Conflict resolution
  • Multitasking
  • Proper phone etiquette
  • Medical terminology knowledge
  • Charting expertise
  • Calm and level-headed under duress
  • HIPAA
  • Call Center Operations
  • Training
  • Experience in leadership
  • Respectful
  • Caring/Compassionate
Experience
02/2018 to Current Centralized Scheduler Avera Health | Sibley, IA,
  • Create and maintain accurate and confidential patient files according to regulatory mandates.
  • Call and received calls from patients to schedule appointments, consistently double-checking information and availability.
  • Adhere to HIPAA requirements to safeguard patient confidentiality.
  • Answer daily phone calls to schedule appointments and address patient inquiries.
  • Communicate with patients to gather intake data and verify chart information.
  • Manage incoming telephone calls, take messages and direct callers to personnel.
  • Create new charts, update existing charts with patient new information including insurance, demographics, emergency contacts, etc.
  • Assist co-workers with questions and concerns when needed.
  • Training co-workers in protocols, registration, phone etiquette, and the computer system EPIC.
  • Keeping up to date with changing protocols ensuring patients are scheduled correctly.
02/2017 to 01/2022 Beauty Consultant Walgreens | Hollywood, FL,
  • Recommended appropriate products to meet customers' individual needs.
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Collected payment from customers and scheduled next appointments.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Handled appointment booking, canceling, and rescheduling.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
04/2016 to 02/2018 Home Health Aide Amedisys Home Health Services | Fayette, AL,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
11/2013 to 11/2016 Assistant Manager Kum & Go | Joplin, MO,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Answered customer questions and took orders.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Collected money, made change and counted out register at end of shift.
  • Upsold items to paying customers to boost shift revenues.
Education and Training
Expected in 05/2013 to to High School Diploma | Preston High School, Kingwood, WV, GPA:
  • Completed coursework in food service, medical terminology, and CNA classes.
  • Honor's society member
  • 4.25 GPA
  • Merit Scholarship recipient
Expected in to to | Nursing West Virginia Junior College - Morgantown, Morgantown, WV GPA:

I only completed one year of this 2 year program due to deciding that nursing wasn't the career path I wanted to take, but I did receive additional training in patient care and medical terminology as well as participating in clinicals to see how the clinic setting work flow works. I also maintained a 4.0 GPA.

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Resume Overview

School Attended

  • Preston High School
  • West Virginia Junior College - Morgantown

Job Titles Held:

  • Centralized Scheduler
  • Beauty Consultant
  • Home Health Aide
  • Assistant Manager

Degrees

  • High School Diploma

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