centralized scheduler resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Skilled centralized scheduler team member with in-depth understanding of scheduling, registration, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in providing great quality, organized, professional customer service.
Skills
Computer skills
Microsoft Office
Planning
Work ethic
Reliable and trustworthy
Critical thinking
Problem resolution
Team building
Active listening
Troubleshooting
Organizational skills
Conflict resolution
Multitasking
Proper phone etiquette
Medical terminology knowledge
Charting expertise
Calm and level-headed under duress
HIPAA
Call Center Operations
Training
Experience in leadership
Respectful
Caring/Compassionate
Experience
Centralized Scheduler, 02/2018 to Current Avera Health – Sibley, IA,
Create and maintain accurate and confidential patient files according to regulatory mandates.
Call and received calls from patients to schedule appointments, consistently double-checking information and availability.
Adhere to HIPAA requirements to safeguard patient confidentiality.
Answer daily phone calls to schedule appointments and address patient inquiries.
Communicate with patients to gather intake data and verify chart information.
Manage incoming telephone calls, take messages and direct callers to personnel.
Create new charts, update existing charts with patient new information including insurance, demographics, emergency contacts, etc.
Assist co-workers with questions and concerns when needed.
Training co-workers in protocols, registration, phone etiquette, and the computer system EPIC.
Keeping up to date with changing protocols ensuring patients are scheduled correctly.
Beauty Consultant, 02/2017 to 01/2022 Walgreens – Hollywood, FL,
Recommended appropriate products to meet customers' individual needs.
Finalized purchases and processed payments.
Displayed merchandise to present visually appealing arrangements that drive sales.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Collected payment from customers and scheduled next appointments.
Showed customers how to apply makeup and other products to achieve desired looks.
Handled appointment booking, canceling, and rescheduling.
Evaluated customer skin to determine unique conditions and skin type.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Home Health Aide, 04/2016 to 02/2018 Amedisys Home Health Services – Fayette, AL,
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Helped clients stay happy and healthy by providing mental and emotional support.
Improved patient outlook and daily living through compassionate care.
Assisted with client personal care needs to foster independence and well-being.
Tracked and reported clients' progress based on observations and conversations.
Managed patient transportation and appointment scheduling.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Transported clients to doctor's appointments and errands.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Documented client progress in charts and logbooks.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Assistant Manager, 11/2013 to 11/2016 Kum & Go – Joplin, MO,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Wiped down tables and equipment, swept and refilled stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Upheld high standards of productivity and quality in operations.
Observed safety precautions and practices when using heavy machinery and equipment.
Answered customer questions and took orders.
Took orders, prepared foods and processed payments in full-service establishment.
Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Collected money, made change and counted out register at end of shift.
Upsold items to paying customers to boost shift revenues.
Education and Training
High School Diploma: , Expected in 05/2013 to Preston High School - Kingwood, WV, GPA: Status -
Completed coursework in food service, medical terminology, and CNA classes.
Honor's society member
4.25 GPA
Merit Scholarship recipient
: Nursing, Expected in to West Virginia Junior College - Morgantown - Morgantown, WV GPA: Status -
I only completed one year of this 2 year program due to deciding that nursing wasn't the career path I wanted to take, but I did receive additional training in patient care and medical terminology as well as participating in clinicals to see how the clinic setting work flow works. I also maintained a 4.0 GPA.
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