cctv smf operator acting supervisor smf coach resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable employee seeking security monitoring facility supervisor position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced SMF Operator / Acting Supervisor with over 10 years of experience in Security. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily operations and training in ST security systems . Motivated to learn, grow and excel in Security Operations.

  • Microsoft Office Applications
  • CCTV system operations
  • Team Player
  • Incident Reporting
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Honest and Ethical
  • Schedule Coordination
  • Reliable and Responsible
  • Customer Service
  • Knowledge of supervisory concepts
Work History
12/2008 to Current CCTV/SMF Operator/Acting Supervisor/SMF Coach City Of Coppell | TX, State,
  • (As Acting Supervisor), completes daily report, responds to Police enquiries, updates working rosters, arranges overtime to support staff shortage, supervises and assist operators with review tasks list
  • (As SMF coach), trains newly appointed operators about roles, duties, and functionalities of different system and applications
  • As operator, investigates and saves train and land footage as per approved request both from police and internal self-service users.
  • Extracts saved footage to recordable media if requested and approved.
  • Provides witness statements to Police if requested to be used as evidence in court
  • On Nov. 2017, was awarded Operational Excellence Award for demonstrating our SPACE behaviours.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-day-day duties accurately and efficiently.
  • Handled multiple calls per day to address customer inquiries and concerns.
  • Improved operations through consistent hard work and dedication.
07/2021 to 12/2021 COVID Contact Tracer /CCTV Operator Sydney Trains | City, STATE,
  • Performed multiple calls reaching out to ST staff who have been exposed to COVID-19 and providing education and guidance to interrupt ongoing disease transmission.
  • Worked remotely in supportive team environment
  • Reviewed footage and tracked movements of positive case to identify possible contacts.
  • Maintains MS Teams' documents updated
04/2015 to 02/2016 Security Control Centre Operator Sydney Trains Rail Management Centre | City, STATE,
  • Responds promptly to emergency situations by contacting emergency services, such as VKG / Police, Ambulance, Fire Rescue and RERU (Rail Emergency Respond Unit)
  • Liaise with train controllers in relation to emergency response with incidents occurring in the network
  • Investigates different types of alarms received from stations, other rail properties and fire panels
  • Organises and communicates with security guards patrolling at stations and stabling yards.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Handled multiple calls per day to address customer inquiries and concerns.
10/2004 to 12/2008 Customer Service Attendant Sydney Trains | City, STATE,
  • Provide quality customer service
  • Maintain cleanliness and orderliness of station’s premises and facilities
  • Manage safe movements of passengers on and off the trains.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
Expected in 2009 to to Certificate II in Security Operations | SECTA Training Academy, Sydney, NSW, GPA:
  • Work effectively in the security industry
  • Give evidence in court
Expected in 2003 to to Certificate I in Receptionist | TAFE , Liverpool, NSW, GPA:
  • Maintaining effective communication towards customers and staff.
  • Confident in organizational-ability and the capacity to multi-task.
Expected in 2002 to to 3 Years in Computer Science Degree | Computer Technology Systems Technology Institute, Manila, Philippines, GPA:
  • Completed Associate in Computer Technology
  • Awarded for emerging best in Computer Networks
  • Presented a Leadership award for undying and unselfish service to the school and the community.
Expected in 1999 to to High School Diploma | Cor Jesu High School, Davao, Philippines, GPA:
Statement of Attainment in Certificate II in Security Operations Transport and Distribution (Rail Operations) Certificate II

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Resume Overview

School Attended

  • SECTA Training Academy
  • TAFE
  • Systems Technology Institute
  • Cor Jesu High School

Job Titles Held:

  • CCTV/SMF Operator/Acting Supervisor/SMF Coach
  • COVID Contact Tracer /CCTV Operator
  • Security Control Centre Operator
  • Customer Service Attendant


  • Certificate II in Security Operations
  • Certificate I in Receptionist
  • 3 Years in Computer Science Degree
  • High School Diploma

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