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Casino Gaming Manager/Dealer Resume Example

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CASINO GAMING MANAGER/DEALER
Professional Summary

Engaging Dealer/Manager with a 13-year track record of providing the best customer service and entertainment to players. Thorough understanding of gaming rules, state, and federal regulations. Expertise in Poker and Table Games.

Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity in high-volume, fast-paced operations. Experienced with Pan-Asian cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles.

Accomplished Sales Manager offering 3 years of experience developing and maximizing mobile phone sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Work History
Sarasota Kennel Club - Casino Gaming Manager/DealerSarasota, FL11/2006 - Current
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Adhered to company and game policies as well as state and federal regulations.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Dispensed and balanced over $350k betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Communicated with State and Federal Gaming Commission for updated gaming regulations and security.
  • Responsible for new hire training.
Jackson's Bistro - Executive Sushi ChefTampa, FL05/2006 - 11/2006
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Mentored more than 12 kitchen staff at all levels to prepare each for demanding roles.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Developed menus, controlled food costs and oversaw quality, sanitation and safety processes.
  • Maintained well-organized mise en place to keep work efficient and consistent.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Estimated food consumption and requisitioned food, selected and developed recipes, standardized production recipes for consistent quality and established presentation technique.
  • Oversaw all business operations for restaurant, including customer service, sales, strategic planning, policy development and inventory control.
  • Assisted customers in planning corporate events, social galas and gourmet dinners.
  • Properly handled and stored food to eliminate illness and prevent cross-contamination.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Verified compliance in preparation of menu items and customer special requests.
  • Monitored and controlled overhead and production costs with responsibility for profit and loss.
  • Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
  • Trained and managed kitchen personnel and supervised all related culinary activity.
  • Generated employee schedules, work assignments and determined appropriate compensation rates.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
Metro Solutions LLC (METRO PCS) - Sales ManagerTampa, FL11/2005 - 11/2006
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Held weekly meetings with owners to identify techniques to overcome sales obstacles.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Samiurai Blue - Sous ChefTampa (Ybor City), FL10/2002 - 10/2006
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Maintained well-organized mise en place to keep work efficient and consistent.
  • Developed full, tasting, and special events menus to meet all establishment needs and maintain strong customer levels.
  • Cultivated positive relationships with vendors to source best ingredients at best prices.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Mentored more than 7 kitchen staff at all levels to prepare each for demanding roles.
  • Acted as head chef when required to maintain continuity of service and quality.
Skills
  • All previous employment has been Customer Service based
  • Outstanding customer service with customer base
  • Handled Public Relations with patrons
  • Proficient in Windows, Mac OS X, DOS, and Microsoft Office software.
  • Languages: English/Tagalog
  • Fast Learner
Education
St. Petersburg CollegeSt. Petersburg, FLBusiness Economics
2000St. Petersburg High SchoolSaint Petersburg, FLGED
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Resume Overview

Companies Worked For:

  • Sarasota Kennel Club
  • Jackson's Bistro
  • Metro Solutions LLC (METRO PCS)
  • Samiurai Blue

School Attended

  • St. Petersburg College
  • St. Petersburg High School

Job Titles Held:

  • Casino Gaming Manager/Dealer
  • Executive Sushi Chef
  • Sales Manager
  • Sous Chef

Degrees

  • Business Economics
    GED

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