Casino Manager with 2 years of customer service and management experience in casino settings. Knowledgeable about payroll processing and staff training. Bringing out best in staff members through exceptional management techniques. Reliable and hardworking Food and Beverage Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Experienced in supporting servers, delivering food and bussing tables. Experienced Bartender with 13 years of experience in field. Strong ability to improve team performance and grow bar sales through exceptional customer service and leadership skills. Talented in re-imagining classic cocktails and providing new culinary spin on drinks.
- Supervision
- Team management
- Outstanding customer service
- Proficient in mixology
- Outgoing personality
- Team building
- Strong communication skills
- Organizational ability
- Service-oriented mindset
- Problem solving
- Excellent judgement
- Courteous
- Multilingual in English and Spanish
- Able to stand 12-16 hours
- Anticipating guests needs
- Cash register operation
- Cash and credit transactions
New Orleans, LA, 10/2020 - 06/2021
- Helped employees operate productively and stay on task to meet business and customer needs.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Managed and mentored 100 staff members.
- Trained and supervised staff members.
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
- Mentored and supported new employees to maximize team performance.
- Oversaw personnel recruitment, performance and scheduling.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Maintained excellent attendance record, consistently arriving to work on time.
Manchester, VT, 04/2018 - 10/2020
- Helped employees operate productively and stay on task to meet business and customer needs.
- Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.
- Oversaw schedules, accepted time off requests and found coverage for shifts.
- Managed and mentored 100 staff members.
- Trained and supervised staff members.
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
- Mentored and supported new employees to maximize team performance.
- Oversaw personnel recruitment, performance and scheduling.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Maintained excellent attendance record, consistently arriving to work on time.
City, STATE, 09/2007 - 04/2018
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Checked identifications of customers to verify age requirements needed for purchase of alcohol.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Promoted products to customers to enhance bill totals with high-profit items.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed up to 100 customers per shift while simultaneously assisting restaurant servers.
City, STATE, 02/2011 - 07/2013
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Processed payments by entering sales in register.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Suggested treatments and styles to suit customers' appearance and desired look.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
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School Attended
- Beauty School of Middletown
- La Peru High School
Job Titles Held:
- Casino EVS Shift Manager
- Casino Food and Beverage Shift Manager
- Bartender
- Cosmetologist
Degrees
- High School Diploma
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