Responsible Generalist specializing in Food/Beverage and delivery support. Desiring to take on challenging and growth-oriented roles by leveraging 3 years of experience along with excellent customer service and time management abilities. Enthusiastic about contributing abilities to support and enhance operations.
Skills
Finish trimming skills
Production experience
Hand tools knowledge
Cutting safety
Cargo handling
Excellent sense of direction
Defensive Driving
Customer Service
Courteous and polite demeanor
Local Delivery
Local routes understanding
Dependable and reliable
Time management skills
Food services management
Health and safety standards
Staff supervision
Serving expertise
Dining customer service
High-volume dining
Table setting arrangements
Special dietary requirements
Experience
04/2021 to Current
Cannabis TrimmerLivwell – Commerce City, CO,
Performed skilled work with hand tools.
Examined products and trimmed off excess materials to meet specifications.
Adhered to all safety standards and quality assurance guidelines.
04/2020 to Current
Delivery DriverFedex – Newton, NC,
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivered rush merchandise on tight schedules to meet customer targets.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Answered customer questions regarding shipments.
Notified customers of delays, decreasing calls to support.
Located and selected merchandise to verify against delivery sheet specifications.
Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
Performed deliveries throughout greater Palm Springs area.
10/2019 to 03/2021
Restaurant SupervisorHei Hotels & Resorts – Costa Mesa, CA,
Worked in cooperation with front and back of house staff to ensure smooth operations.
Established good customer relations and excellent service to build and retain loyal customers.
Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Adhered to all food safety regulations.
Organized team efforts to maximize production, efficiency and customer satisfaction.
Kept operations in compliance with food safety regulations.
Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maximized service levels through hands-on leadership.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Updated computer systems with new pricing and daily food specials.
Managed proper set-up of advertisements and presentation of new offerings.
Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
04/2018 to 03/2021
Resident Services AssistantVitality Senior Living – Allen, TX,
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Maintained clean and sanitary living environment for residents.
Supervised medication administration, personal hygiene and other activities of daily living.
Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
Managed administrative tasks, including maintenance requests, room change process and incident reports.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Responded and assisted with diverse needs of residents on wing.
Maintained behavior management checklist and recorded daily data.
Assisted with resolving student conflicts and disputes.
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