, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Responsible Generalist specializing in Food/Beverage and delivery support. Desiring to take on challenging and growth-oriented roles by leveraging 3 years of experience along with excellent customer service and time management abilities. Enthusiastic about contributing abilities to support and enhance operations.
- Finish trimming skills
- Production experience
- Hand tools knowledge
- Cutting safety
- Cargo handling
- Excellent sense of direction
- Defensive Driving
- Customer Service
- Courteous and polite demeanor
- Local Delivery
- Local routes understanding
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- Dependable and reliable
- Time management skills
- Food services management
- Health and safety standards
- Staff supervision
- Serving expertise
- Dining customer service
- High-volume dining
- Table setting arrangements
- Special dietary requirements
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04/2021 to Current Cannabis Trimmer Livwell – Commerce City, CO,
- Performed skilled work with hand tools.
- Examined products and trimmed off excess materials to meet specifications.
- Adhered to all safety standards and quality assurance guidelines.
04/2020 to Current Delivery Driver Fedex – Newton, NC,
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Notified customers of delays, decreasing calls to support.
- Located and selected merchandise to verify against delivery sheet specifications.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Performed deliveries throughout greater Palm Springs area.
10/2019 to 03/2021 Restaurant Supervisor Hei Hotels & Resorts – Costa Mesa, CA,
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Established good customer relations and excellent service to build and retain loyal customers.
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Adhered to all food safety regulations.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Kept operations in compliance with food safety regulations.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Maximized service levels through hands-on leadership.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Updated computer systems with new pricing and daily food specials.
- Managed proper set-up of advertisements and presentation of new offerings.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
04/2018 to 03/2021 Resident Services Assistant Vitality Senior Living – Allen, TX,
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and sanitary living environment for residents.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
- Managed administrative tasks, including maintenance requests, room change process and incident reports.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Responded and assisted with diverse needs of residents on wing.
- Maintained behavior management checklist and recorded daily data.
- Assisted with resolving student conflicts and disputes.
04/2018 to 10/2019 Server Lifestyle Communities, Ltd. – Louisville, KY,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Provided timely checks on guest needs and brought requests.
- Restocked tables, wait staff areas and order staging areas.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Discussed dining menu information to aid in decision process for senior residents.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Inventoried food supplies to determine needs and replenish stations.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Observed eating patterns of residents to record proper nutrition during meal times.
Expected in 06/2017 High School Diploma:
RCEA Indio - Indio,
GPA:
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