Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Responsible Generalist specializing in Food/Beverage and delivery support. Desiring to take on challenging and growth-oriented roles by leveraging 3 years of experience along with excellent customer service and time management abilities. Enthusiastic about contributing abilities to support and enhance operations.

  • Finish trimming skills
  • Production experience
  • Hand tools knowledge
  • Cutting safety
  • Cargo handling
  • Excellent sense of direction
  • Defensive Driving
  • Customer Service
  • Courteous and polite demeanor
  • Local Delivery
  • Local routes understanding
  • Dependable and reliable
  • Time management skills
  • Food services management
  • Health and safety standards
  • Staff supervision
  • Serving expertise
  • Dining customer service
  • High-volume dining
  • Table setting arrangements
  • Special dietary requirements
04/2021 to Current
Cannabis Trimmer Livwell Commerce City, CO,
  • Performed skilled work with hand tools.
  • Examined products and trimmed off excess materials to meet specifications.
  • Adhered to all safety standards and quality assurance guidelines.
04/2020 to Current
Delivery Driver Fedex Newton, NC,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Notified customers of delays, decreasing calls to support.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Performed deliveries throughout greater Palm Springs area.
10/2019 to 03/2021
Restaurant Supervisor Hei Hotels & Resorts Costa Mesa, CA,
  • Worked in cooperation with front and back of house staff to ensure smooth operations.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Adhered to all food safety regulations.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Kept operations in compliance with food safety regulations.
  • Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maximized service levels through hands-on leadership.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Updated computer systems with new pricing and daily food specials.
  • Managed proper set-up of advertisements and presentation of new offerings.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
04/2018 to 03/2021
Resident Services Assistant Vitality Senior Living Allen, TX,
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and sanitary living environment for residents.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Responded and assisted with diverse needs of residents on wing.
  • Maintained behavior management checklist and recorded daily data.
  • Assisted with resolving student conflicts and disputes.
04/2018 to 10/2019
Server Lifestyle Communities, Ltd. Louisville, KY,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Relayed orders and special requests to cooks.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Restocked tables, wait staff areas and order staging areas.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed dining menu information to aid in decision process for senior residents.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Inventoried food supplies to determine needs and replenish stations.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Observed eating patterns of residents to record proper nutrition during meal times.
Education and Training
Expected in 06/2017
High School Diploma:
RCEA Indio - Indio,

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School Attended

  • RCEA Indio

Job Titles Held:

  • Cannabis Trimmer
  • Delivery Driver
  • Restaurant Supervisor
  • Resident Services Assistant
  • Server


  • High School Diploma

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