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Business Operation Analyst Resume Example

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BUSINESS OPERATION ANALYST
Professional Summary

Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.

Experienced Environmental Engineer with specialized experience in designing and applying biological solutions to solid and liquid waste, storm water, drinking water problems. Good knowledge and understanding of environmental issues .

Skills
  • Excellent organizational , time management, interpersonal ans communication skills.
  • Attention to detail and self starter to work independently or with a team.
  • Policy assessment and compliance specialist.
  • Regulatory compliance and conflict resolution.
  • Microsoft Office.
  • Data Quality Assurance Processes.
  • SQL.
  • NMLS 1571208.
  • Inventory Management Procedures.
  • Project Management and analytical skills.
  • Critical thinking skills and customer service skills.
  • Financial Document Review and information verification.
  • Research and Development.
  • Insurance Knowledge
  • Financial Document Review
  • Information Verification and loan processing.
  • Created Reports
  • Filenet and Datacap.
Work History
Business Operation Analyst, 09/2015 to 11/2020
Huntington National Bank – Columbus, OH, Ohio
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Evaluated approvals against established bank and government lending standards.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Handled any conditions sent from underwriting departments.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Review all documents thoroughly in order to ensure complete loan application.
  • Order service online from third party vendors such as title reports, verification of employment , tax transcripts.
  • Review title reports, purchase contract, Home owner association (HOA), Home owner Insurance ( HOI).
  • Review incomes verifications pertaining to different government loan( FHA, USDA, VA and conventional loans).
  • Request additional routine documentation if needed.
  • Analyze packages for completeness to ensure loan files meet investor guidelines.
  • Collect, submit and clear all underwriting funding conditions.
Anti-Money Laundering Analyst, 02/2014 to 09/2015
PNC Bank – Pittsburgh, PA
  • Resolved problems concerning overall financial integrity of banking institutions, including loan investment portfolios, capital and specific or large troubled accounts.
  • Directed and participated in formal and informal meetings with bank directors, trustees and consultants to gather information and discuss findings.
  • Performed transaction alert review and case investigations using various sources, systems and report from suspicious activities related to money laundering, terrorist financing, identity theft and criminal activities.
  • Identify unusual customer transaction patterns indicatives of suspicious activity.
  • Saved over $3.000.000.00 by reporting suspicious activities .
  • Maintain thorough documentation and compliance with all BSA/AML/OFAC requirement to mitigate risk and losses.
  • Collect appropriate documentation to evaluate and recommend for submission of suspicious activities reports (SARs) or bank referrals.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Escalated issues as warranted to management.
Logistics Coordinator, 02/2008 to 09/2015
Boke Logistic – Columbus, OH, Ohio
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Tracked orders and notified customers of status or potential delays.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Assistant to the Deputy Director of Protocol, 10/2002 to 07/2007
Ministry Of Foreign Affairs – Conakry , Republic Of Guinea
  • Liaison between Diplomatic Missions residing In Guinea and other International Organization.
  • Coordinated all Department receptions.
  • Served as point of contact for incoming foreign Diplomats.
  • Logistic support and compliance support for Diplomatic Missions.
  • Translated french/English in official Mission for Diplomats.
  • Managed administrative, logistic of event planning including signing contract, fees collections , events booking .
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Research Assistant Intern, 10/2003 to 07/2005
Canadian Center For Environmental Studies – Conakry, Guinea
  • Prepared materials for submission to agencies and foundations to fund research.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Supported lab activities by maintaining inventory and chemical stocks and cleaning lab equipment.
  • Developed materials and methods for data collection and analysis.
  • Planned, modified and executed research techniques, procedures and tests.
  • Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Report data sheets collection.
  • Develop framework for determination and evaluating the impacts of liquid and solid waste on environment and health.
  • Identified short terms and long terms impact on ecology.
  • Design and proposed potential solutions of liquid and solid waste.
Education
Master of Science: Applied Physics To Energetic And Environment, 09/2006
University Gamal Abdel Nasser - Republic Of Guinea
Bachelor of Science: Engineering Physics, 08/2005
University Gamal Abdel Nasser - Republic Of Guinea
Business Administration And Information Technology: Business Administration And Information Technology, 08/2005
Profesional Modern Institue - Republic Of Guinea
Associate of Science: Physics And Chemistry, 08/2004
University Gamal Abdel Nasser - Republic Of Guinea
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Resume Overview

Companies Worked For:

  • Huntington National Bank
  • PNC Bank
  • Boke Logistic
  • Ministry Of Foreign Affairs
  • Canadian Center For Environmental Studies

School Attended

  • University Gamal Abdel Nasser
  • Profesional Modern Institue

Job Titles Held:

  • Business Operation Analyst
  • Anti-Money Laundering Analyst
  • Logistics Coordinator
  • Assistant to the Deputy Director of Protocol
  • Research Assistant Intern

Degrees

  • Master of Science : Applied Physics To Energetic And Environment , 09/2006
    Bachelor of Science : Engineering Physics , 08/2005
    Business Administration And Information Technology : , 08/2005
    Associate of Science : Physics And Chemistry , 08/2004

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