(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Talented leader offering over ten years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Highly proactive manager with ten plus years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.

  • Collaborative Leadership
  • Box lifting
  • Borrower interviewing
  • Textbook issuance
Carver High School , Expected in 09/2002 GED : - GPA :
Work History
Galaten Foods LLC. - Bo Jangles
City, STATE, 09/2013 - 12/2019
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Determined and recommended methods to address improvement opportunities.
  • Worked with customers to understand requirements and provide exceptional service.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Andy - Comfort Suites
City, STATE, 01/2012 - 08/2013
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Followed company cleaning and sanitation guidelines to comply with health department regulations.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Offered product samples, answered questions and helped customers find items.
  • Greeted customers and answered any questions.
  • Monitored dining room inventory and replenished as necessary.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Boom Foods - Sonics Drive- in
City, STATE, 06/2008 - 11/2012
  • Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Maintained job site daily by collecting and removing trash.
  • Instructed crew members in safe work practices and methods, which reduced overall injuries.
  • Utilized all machinery and equipment while observing various safety precautions and practices.
  • Supervised crew of four to six employees in multiple project tasks, including general maintenance and asphalt patching.
  • Trained team on all aspects of operating procedures and company services.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Trained employees in time management and proper ways to complete job duties.
  • Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.
  • Pitched in to help on short-staffed job site and to meet looming project deadlines.
Arby's - Arbys
City, STATE, 02/1997 - 10/2004
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated as full-service food provider establishment by taking orders, preparing meals and collecting payments.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.
  • Supported waitstaff and other team members in completing tasks.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Wiped counters, and sanitized equipment to maintain clean food prep and dining areas.
  • Cooked batches of food according to standard recipes.
  • Filled and mixed soft drinks, water and [Type] beverages.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.

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School Attended

  • Carver High School

Job Titles Held:

  • Bo Jangles
  • Comfort Suites
  • Sonics Drive- in
  • Arbys


  • GED

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