bartender resume example with 18 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
I am highly passionate about art, technology and the creative process of design. While fulfilling my educational pursuits, I have increased my work experience in many facets of the service industry. My most recent work experience has made me a capable bartender who is passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. I offer a positive attitude, outstanding record of service and willingness to work hard.
Highlights
Outstanding customer service
Verbal/written communication
Active listening
Flexible scheduling
Extremely organized
Quick learner
Attention to detail
Strong problem solver
Resourceful
Time management ability
Suggestive selling
Enthusiasm
Cheerful and energetic
Outstanding interpersonal skills
Art composition
Creative and artistic
Adobe Photoshop
Excellent team player
Social Media applications
Telecommunication skills
Strong design sense
Conceptual thinker
Photo enhancing
Experience
Bartender, 04/2003 to Current Sorrel River Ranch – Moab, UT,
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Enthusiastically and appealingly described food and drink specials to guests.
Upheld strict cash handling procedures.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Adhered to state laws regarding alcoholic beverage service.
Closed out cash register and prepared cashier report.
Cleaned shelving, mixers, cups, blenders and soda guns.
Served each guest courteously, quickly and efficiently.
Consistently used suggestive selling techniques.
Maintained a consistent, regular attendance record.
Beverage Cart Server 2002-2004, to Cragun's Resort Legacy – City, STATE,
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Serve food and non-alcoholic beverage items to the guest on the golf courses.
Ensured guests were attended to in a prompt, efficient and personalized manner.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Verified cash drawer against the day's receipts.
Inventoried and restocked items throughout day.
Verified cash drawer against the day's receipts.
Telephone Service Representative 1997-2000, to Meyer Associates/Teleservices – City, STATE,
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
As a T.S.R.
my job responsibilities included work for Democratic candidates, state parties, national organizations and progressive non-profit organizations.
Leads were contacted to establish and raise campaign funds as well as activating local volunteers, and get out the vote initiatives.
Sold subscription for published magazines and newspapers as well as, audit and trade publications.
Quality Assurance Specialist 2000-2002, to Meyer Associates/Teleservices – City, STATE,
Conducted telephone interviews for interested applicants for telephone service rep.
positions available.
Conducted initial training for all new hires.
Live monitoring and call recording to review customer service skills with employees.
Performed individual job reviews with representatives based on performance history.
Earned management trust by serving as key holder, responsibly opening and closing shifts.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Helped drive sales goals and achieve monthly quotas.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Provided incentive to increase productivity by offering employees awards for best customer service.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Education
Associate of Arts: Generals, Expected in December 2014 to Central Lakes College - Brainerd, MN GPA: GPA: 3.55 Status -
Individualized Studies Areas: Art Appreciation, Art History Non-Western, Art of Digital Photography, American Indian Art, Black and White Photography.
Minor in: Certificate In Women's Studies May (2015)
Academic Achievement Award: (4.0 GPA, 2012) Dean's List
Presidents List (2013-2014)
3.38 GPA, Undergrad
Skills
Excellent customer service skills, quick learner, and I am Art and Design focused.
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