Hospitable Customer service/Bartender committed to maximizing customer satisfaction and beverage sales. Talented in re-imagining classic cocktails and providing new culinary spin on drinks. Expertise in housekeeping and bar maintenance.
Experienced Bartender with 5 years of experience in field. Improve team performance and grow bar sales through exceptional customer service and leadership skills.
Skills
Extensive spirits knowledge
Safe serving knowledge
Outstanding customer service
Suggestive selling
Health codes compliance
Alcohol ordering
Basic accounting
Maintaining a clean bar
Extensive beer knowledge
Able to stand 12+ hours
Outgoing personality
Excellent judgment
Organizational ability
Food service
Courteous
Balancing the cash register
Employee training
Experience
10/2020 to 11/2021
Bartender Stk Steakhouse – Scottsdale, AZ,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Ordered inventory to meet expected demand with adequate stock.
new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Planned and updated menus to accommodate customer preferences.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Kept supplies stored in proper locations according to health code standards.
08/2016 to 03/2020
Bartender Taco Bell – Albany, GA,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
07/2015 to 05/2017
Customer Service Manager/Customer Service AssociateTimberlake Motel – City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers in making payments on accounts and setting up payment plans.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Reviewed account and service histories to identify trends and issues.
Relayed productive customer feedback to marketing teams.
11/2012 to 09/2015
Quality Insurance Surpass – City, STATE,
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Received underwriting approvals after accurately completing applications for insurance coverage.
Drove client retention by increasing savings opportunities and identifying premium discounts.
Improved office operations continually by maintaining records, tracking data and promoting internal communications.
Education and Training
Expected in to to
: Early Childhood Special Education Cvcc - Lynchburg, VA GPA: Status -
I wanted to be a Early childhood educators an have the very real opportunity to make a difference in young lives, and also influence future generations. I wanted to ensure that children get off a good start in their lives and learning. Unfortunately, my mother got very ill and I dedicated all of my time to getting her well.
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Resume Overview
School Attended
Cvcc
Job Titles Held:
Bartender
Bartender
Customer Service Manager/Customer Service Associate