Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 6+ years experience in food service, customer service , multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Staff Leadership
Payment Acceptance
Verbal and Written Communication
Cash Receipt Balancing
Task Delegation
Timesheet Organization
Alcoholic Beverage Service
Cash Handling
Food and Beverage Service
Customer Service
Work Station Assignments
Microsoft Excel
Point of Sale POS Software
Team Collaboration
Experience
12/2021 to 10/2022
BartenderRuth's Chris Steak House, Inc. – Somerville, MA,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Checked identification of guests to verify age requirements for alcohol purchase.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Completed regular bar inventories and daily requisition sheets.
Collected and organized daily till totals and tips.
Balanced daily registers and generated sales reports for management.
Trained new bartenders on drink preparation and upselling techniques.
05/2020 to 08/2021
Food and Beverage SupervisorWyndham Worldwide – Napa, CA,
Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
Collaborated with server trainees to promptly resolve potential customer concerns.
Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw food preparation, production and presentation according to quality standards.
Delegated work to staff, setting priorities and goals.
Prepared variety of foods according to exact instructions and recipe specifications.
Prepared workstations with ingredients and tools to increase efficiency.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Monitored temperatures of prepared food and cold-storage areas.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
03/2018 to 12/2018
Student WorkerState Of Louisiana – Convent, LA,
Followed instructions from management to complete tasks according to exact specifications.
Greeted office visitors, provided information and directed to appropriate personnel.
Developed strong oral and written communication skills in working with people of different ages.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Followed guidelines for safe serving, appropriate temperatures and proper presentation.
Maintained tools, equipment and surfaces in clean, neat and working order.
Performed work to top standards, proving best service for students, employees and school visitors.
Prepared food according to recipe instructions to manage regular school meals.
Upheld correct procedures for preparing foods and storing leftovers.
Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Operated industrial dishwasher to wash glassware and utensils.
Adhered to safe and proper storage guidelines for incoming supplies.
Organized and prepared ingredients for batch cooking.
Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Worked in close collaboration with team members to ensure customers received high-quality service.
Removed trays and stacked dishes for return to kitchen after finished meals.
Participated in ongoing training to enhance job skills and knowledge.
05/2017 to 08/2017
ServerLifestream – Glendale, AZ,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Stocked service areas with supplies during slow periods.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Prepared checks, itemizing total meal costs and taxes.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Education and Training
Expected in 12/2020 to to
Bachelor of Arts: Fashion Design Kent State University - Kent, OH GPA: Status -
Expected in 05/2016 to to
High School Diploma: Mayo High School For Math Science & Technology - Darlington, SC GPA: Status -
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