Bartender Resume Example Ruby Tuesday

BARTENDER

Summary

Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Skills

Investigative skills
Interior and exterior patrol
Observant
Report writing
Shift work experience
High level of integrity
Background checks
Hazardous items understanding
Cargo inspections
Customer relations skills
Windows Vista

Issue and conflict resolution
Contract development and management
Capital improvement planning
Lead generation
Project management
Key accounts and territory management
Systems and automation applications
Staff development
Superior communication skills
Flexible schedule
Cash handling accuracy

Experience

Bartender
Roanoke, NVRuby Tuesday/Jun 2017 to Current

Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Engaged in small talk with over 30 patrons per day to build rapport and earn repeat business.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Processed over 20 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Made product recommendations to customers based on preference, food pairings and special promotions.
Monitored patrons to keep alcohol consumption in designated areas.
Produced and balanced daily and weekly sales reports to assess and coordinate staff.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Reduced inventory losses by creating new drink menu items to move older products.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Manager
Roanoke, NVCVS Health/Jan 2016 to Jan 2017

Gave input on how to improve training and employee productivity.
Coached new team members on job tasks and performance strategies.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Managed day-to-day operations, including supervision and assignment delegation for 6-member team.
Maintained open and professional team relationships to quickly identify and resolve issues.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Spearheaded development of training strategies for retail partners and e-commerce teams.

Call Center Representative
Roanoke, NVHSN Inc./Aug 2014 to May 2016

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Evaluated customer account information to assess current issues and determine potential solutions.
Prepared, completed and processed customer account forms and database changes.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Achieved high sales percentage with consultative, value-focused customer service approach.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Documented conversations with customers to track requests, problems and solutions.
Explained key information regarding products and services to customers to encourage informed decision-making.
Consulted with customers to determine best methods to resolve service and billing issues.
Maintained revenue streams by exhausting every option before offering refunds.

Security Officer
Roanoke, NVUS Security Inc./Jan 2013 to Nov 2014

Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Worked with local and federal law enforcement agents to coordinate apprehensions.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Maintained safety by quickly responding to alarms and investigating disturbances.
Surveilled all and every areas within facility to identify suspicious behavior.
Detected potential threats from and to residents and quickly defused conflicts.
Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.

Education and Training

High School DiplomaLighthouse ChristianMay 2008Lynchburg, OH

Resume Overview

Companies Worked For:

Ruby Tuesday
CVS Health
HSN Inc.
US Security Inc.

School Attended

Lighthouse Christian

Job Titles Held:

Bartender
Manager
Call Center Representative
Security Officer

Degrees

High School Diploma

Bartender Resume Example

Resume Score: 80%

Resume Overview

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