bartender resume example with 7+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- :
Summary
Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.
Skills
|
|
Experience
Bartender, 06/2017 to Current
Marriott Vacations Worldwide – Southside, AL,
Marriott Vacations Worldwide – Southside, AL,
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Engaged in small talk with over 30 patrons per day to build rapport and earn repeat business.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Processed over 20 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Monitored patrons to keep alcohol consumption in designated areas.
- Produced and balanced daily and weekly sales reports to assess and coordinate staff.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Reduced inventory losses by creating new drink menu items to move older products.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Manager, 01/2016 to 01/2017
Huntington Ingalls Industries – Redstone Arsenal, AL,
Huntington Ingalls Industries – Redstone Arsenal, AL,
- Gave input on how to improve training and employee productivity.
- Coached new team members on job tasks and performance strategies.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Managed day-to-day operations, including supervision and assignment delegation for 6-member team.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Spearheaded development of training strategies for retail partners and e-commerce teams.
Call Center Representative, 08/2014 to 05/2016
Mercy Medical Center - Baltimore, Md – Nottingham, MD,
Mercy Medical Center - Baltimore, Md – Nottingham, MD,
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented conversations with customers to track requests, problems and solutions.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Maintained revenue streams by exhausting every option before offering refunds.
Security Officer, 01/2013 to 11/2014
Fairview Health Services – New Brighton, MN,
Fairview Health Services – New Brighton, MN,
- Checked passes and credentials of persons seeking to enter property and issued passes for guests.
- Worked with local and federal law enforcement agents to coordinate apprehensions.
- Oversaw premises to identify safety risks and ensure employee and visitor safety.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
- Maintained safety by quickly responding to alarms and investigating disturbances.
- Surveilled all and every areas within facility to identify suspicious behavior.
- Detected potential threats from and to residents and quickly defused conflicts.
- Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
Education and Training
High School Diploma: , Expected in 05/2008 Lighthouse Christian - Lynchburg, OH,
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Lighthouse Christian
Job Titles Held:
- Bartender
- Manager
- Call Center Representative
- Security Officer
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()