LiveCareer-Resume

bartender resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Skills
  • Investigative skills
  • Interior and exterior patrol
  • Observant
  • Report writing
  • Shift work experience
  • High level of integrity
  • Background checks
  • Hazardous items understanding
  • Cargo inspections
  • Customer relations skills
  • Windows Vista
  • Issue and conflict resolution
  • Contract development and management
  • Capital improvement planning
  • Lead generation
  • Project management
  • Key accounts and territory management
  • Systems and automation applications
  • Staff development
  • Superior communication skills
  • Flexible schedule
  • Cash handling accuracy
Experience
Bartender, 06/2017 to Current
Marriott Vacations WorldwideSouthside, AL,
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Engaged in small talk with over 30 patrons per day to build rapport and earn repeat business.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Processed over 20 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Manager, 01/2016 to 01/2017
Huntington Ingalls IndustriesRedstone Arsenal, AL,
  • Gave input on how to improve training and employee productivity.
  • Coached new team members on job tasks and performance strategies.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Managed day-to-day operations, including supervision and assignment delegation for 6-member team.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
Call Center Representative, 08/2014 to 05/2016
Mercy Medical Center - Baltimore, MdNottingham, MD,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
Security Officer, 01/2013 to 11/2014
Fairview Health ServicesNew Brighton, MN,
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Worked with local and federal law enforcement agents to coordinate apprehensions.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Surveilled all and every areas within facility to identify suspicious behavior.
  • Detected potential threats from and to residents and quickly defused conflicts.
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
Education and Training
High School Diploma: , Expected in 05/2008 to Lighthouse Christian - Lynchburg, OH,
GPA:
Status -

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Resume Overview

School Attended

  • Lighthouse Christian

Job Titles Held:

  • Bartender
  • Manager
  • Call Center Representative
  • Security Officer

Degrees

  • High School Diploma

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