Bartender
May 2015 to
Current
Pow Wow Bar and Grill －
Danville ,
IL
Performing inventory, stocking, assisting in ordering current and new product, making and serving drinks, handling cash, balancing cash drawers, handling sales reports, creating new product ideas for kitchen and bar, cleaning, organizing, working with distributors, helping to improve the reputation of the business, running the Facebook and business web pages.
Client Services
January 2015 to
May 2015
Genpact- HR BLOCK －
Danville,
IL
Scheduling appointments, explaining information pertaining to tax return arrangements and disbursements, communicating/handling complaints for corporate office, recommending and matching clients with the best office and tax professional, handling issues with their returns, making sure that the client feels more satisfied after hanging up and will feel comfortable turning to HR Block for tax assistance in the future.
Assistant Manager
June 2014 to
November 2014
Redings Mill Inn －
Joplin,
Mo
Ordered new and current product for bar and grill, organized events, trained and hired new staff members, cleaned, stocked, worked with distributors, marketed/advertised, made/served drinks, cash-handling, assisted with payroll, reviewed reports, created daily specials, assisted in maintenance projects, while working as head bartender. Left job to relocate to Danville, IL for family job advancement.
Resort Server-Lead
March 2013 to
July 2014
Downstream Casino Resort －
Quapaw,
OK
Served resort guest with the utmost quality and worked to maintain the superior reputation of the company.
Daily duties included: Serving drinks and food, training new staff members, helping to coordinate servers and staff for large concerts, cleaning and stocking the work areas, retaining positive guest relationships, and recommending other resort outlets.
Guest Services Lead
March 2012 to
March 2013
Downstream Casino Resort －
Quapaw,
OK
Coordinating all bell and transportation staff, creating reports, scheduling staff, assisting guests, handling reservations, making transportation arrangements for entertainers/musicians, corporate personnel, visiting resort corporate personnel, and spokes persons, Billy Sims, John Daly, and Barry Switzer.
Cross-trained staff member
June 2010 to
March 2012
Logan's Roadhouse －
Joplin,
Mo
As a cross-trained staff member, I was trained as a trainer, bartender, bar-back, dining room server, bar server, fry-side line cook, salad line cook, food prep, dishwasher, and host. as a cross-trained server, I worked full-time and was readily available for any position needed to be filled for that day. I was also certified to train anyone for these positions.
Assistant Manager
March 2009 to
February 2011
BCBG-MaxRave －
Joplin,
Mo
Performed inventory and compliance, conference calls, handled store books and sales, cash-handling, interviewed and hired new staff members, updated POS, changed store layouts regularly to corporate standards, performed mark downs and sales according to instruction from area and district managers.
