bartender resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I enjoy working with a positive team. Customer service comes above all else.
Skills
Outstanding customer service
Maintaining glassware stock
Safe serving knowledge
Beer, wine and soju cocktails
Experience
08/2018 to 02/2020BartenderHighgate Hotels | Pismo Beach, CA,
Checked identification of customers to verify age requirements needed to purchase alcohol.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Reinvented classic cocktails [Type] and [Type] to complement new menu options.
Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Offered preferred tables and other special accommodations to VIP customers.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
06/2015 to 12/2017CashierGoodwin House | Falls Church, VA,
Assisted with purchases, locating items and signing up for rewards programs.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Received payments for [Product or Service] and issued receipts.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Helped customers find specific products, answered questions and offered product advice.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Monitored sales events, added new merchandise and rang up purchases.
02/2011 to 07/2016Casino Table Games DealerBoyd Gaming, Inc. | Northwood, IA,
Performed functional game duties quickly by efficiently handling money and chips.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Maintained enjoyable environment by entertaining and engaging players at tables.
Dealt various casino games, juggling multiple hands over shifts and [Number] patrons nightly.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Observed casino floor and blackjack table for suspicious activity.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Contributed to development, planning and completion of project initiatives.
Created new programs that resulted in increasing productivity and customer satisfaction.
Improved profit margins by streamlining operations and workflow.
Performed site evaluations, customer surveys and team audits.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Maintained updated [Type] knowledge through [Task] and [Task].
Provided IT and software trouble-shooting support to rest of the organization.
Collaborated with others to discuss new [Type] opportunities.
Created agendas and communication materials for team meetings.
04/2008 to 01/2011Assistant ManagerWestport Properties | Littleton, CO,
Supported sales management initiatives to optimize business development.
Enhanced sales by implementing merchandising and promotional improvements.
Organized schedules, workflows and shift coverage to meet expected business demands.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Directed and led employees, supervising activities to drive productivity and efficiency.
Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Completed inventory audits to identify losses and project demand.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education and Training
Expected in to to High School Diploma | Cherokee High School, Cherokee, NCGPA: Status -
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