Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a student at the University of Arkansas majoring in a Bachelor of Communication with a minor in Marketing in progress.

My Contact Information

  • Work Phone Number: (555) 432-1000
  • Email:

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Advertising
  • Data base
  • Filing
  • Insurance
  • Marketing
  • Multitasking
  • Organizing
  • Phone
  • Documentation and reporting
  • Credit card processing
  • Complaint resolution
  • International sales support
  • Sales expertise
  • Conflict Resolution
  • Customer Relations
  • Outstanding communication skills
  • Microsoft Office Suite proficiency
  • Exemplary work ethic
  • Key holder experience
  • Money handling abilities
Work History
07/2020 to Current Bartender Concord Hospitality | Milwaukee, WI,
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Practicing time management skills
  • Being attentive to customers and getting to know them on a friendly basis
04/2019 to 08/2019 Allstate Customer Service Agent Fedex Cross Border | Lubbock, TX,
  • First to communicate with customers and directed customers to the sales department and corporate
  • Cleaning office,
  • Answering phone calls,
  • Filing papers,
  • Inputting information into companies online data base
  • Sending emails, collecting payments,
  • Offering and reviewing customer's insurance policies for potential discounts
  • Explaining insurance policies to customers and their coverage packages,
  • Managed high-volume of inbound and outbound customer calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contributed to company achieving and holding industry-leading customer service ratings.
12/2017 to Current Social Media Advisor Cache Creek Casino Resort | Brooks, CA,
  • Help spread and raise awarenessa about sexual assualt on college campuses
  • Market the app online through popular social media apps using by students
  • Offer incentives for students to join our app
  • Ask companies locally to advertise our apps and offer incentives through the company for customers who join the app
  • Able to make this app travel across 12 major college campuses so far
  • Improved short- and long-term digital marketing strategies.
  • Developed and implemented strategic, social media marketing plan.
  • Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
11/2017 to 02/2018 Waitress Cotton Patch Cafe | City, STATE,
  • Serving customers and attending to their needs
  • Multitasking and being time efficient
  • Training new employees
  • Marketing Cotton Patch on social media.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Expected in 05/2021 Bachelor of Arts | Communications And Marketing University Of Arkansas, UNIVERSITY OF ARKANSAS, Fayetteville, AR, GPA:


  • Ranked in Top 10% of class within the communications department
  • GPA: 3.7
  • In the distinguished academic fraternity that is Lambda Pi Etas in the Communications department
  • Alpha Chi Omega member 2017-2018
  • Lambda Pi Eta Member
Expected in High School Diploma | Lovejoy High School, Fairview, TX, GPA:
  • GPA: 3.8
  • Honors for All-American Awards for volleyball
  • State Championships for Volleyball
  • All-District Awards for Volleyball
  • Honor Roll 2015-2017
  • Organizing a volleyball tournament for charity within my high school and donating proceeds to the SPCA
  • Volunteered for the Color Run for diabetes in Dallas.
  • Texas Volunteered at Kohls clothing store and helping families with their Christmas needs
  • Helped raise money for domestic abuse shelters for Women
  • Volunteered for "county clean-up" in Allen, Texas to help clean our city.

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School Attended

  • University Of Arkansas, UNIVERSITY OF ARKANSAS
  • Lovejoy High School

Job Titles Held:

  • Bartender
  • Allstate Customer Service Agent
  • Social Media Advisor
  • Waitress


  • Bachelor of Arts
  • High School Diploma

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