, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
I am a student at the University of Arkansas majoring in a Bachelor of Communication with a minor in Marketing in progress.
My Contact Information
Work Phone Number: (555) 432-1000
Email: resumesample@example.com
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Advertising
Data base
Filing
Insurance
Marketing
Multitasking
Organizing
Phone
Documentation and reporting
Credit card processing
Complaint resolution
International sales support
Sales expertise
Conflict Resolution
Customer Relations
Outstanding communication skills
Microsoft Office Suite proficiency
Exemplary work ethic
Key holder experience
Money handling abilities
Work History
07/2020 to CurrentBartenderConcord Hospitality | Milwaukee, WI,
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Made product recommendations to customers based on preference, food pairings and special promotions.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Engaged in small talk with patrons to build rapport and earn repeat business.
Practicing time management skills
Being attentive to customers and getting to know them on a friendly basis
04/2019 to 08/2019Allstate Customer Service AgentFedex Cross Border | Lubbock, TX,
First to communicate with customers and directed customers to the sales department and corporate
Cleaning office,
Answering phone calls,
Filing papers,
Inputting information into companies online data base
Sending emails, collecting payments,
Offering and reviewing customer's insurance policies for potential discounts
Explaining insurance policies to customers and their coverage packages,
Managed high-volume of inbound and outbound customer calls.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Facilitated communications through management of inbound and outbound customer calls.
Contributed to company achieving and holding industry-leading customer service ratings.
12/2017 to CurrentSocial Media AdvisorCache Creek Casino Resort | Brooks, CA,
Help spread and raise awarenessa about sexual assualt on college campuses
Market the app online through popular social media apps using by students
Offer incentives for students to join our app
Ask companies locally to advertise our apps and offer incentives through the company for customers who join the app
Able to make this app travel across 12 major college campuses so far
Improved short- and long-term digital marketing strategies.
Developed and implemented strategic, social media marketing plan.
Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
11/2017 to 02/2018WaitressCotton Patch Cafe | City, STATE,
Serving customers and attending to their needs
Multitasking and being time efficient
Training new employees
Marketing Cotton Patch on social media.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
Expected in 05/2021Bachelor of Arts | Communications And MarketingUniversity Of Arkansas, UNIVERSITY OF ARKANSAS, Fayetteville, AR, GPA:
ACCOMPLISHMENTS WITHIN MAJOR:
Ranked in Top 10% of class within the communications department
GPA: 3.7
In the distinguished academic fraternity that is Lambda Pi Etas in the Communications department
Alpha Chi Omega member 2017-2018
Lambda Pi Eta Member
Expected in High School Diploma | Lovejoy High School, Fairview, TX, GPA:
GPA: 3.8
Honors for All-American Awards for volleyball
State Championships for Volleyball
All-District Awards for Volleyball
Honor Roll 2015-2017
Affiliations
Organizing a volleyball tournament for charity within my high school and donating proceeds to the SPCA
Volunteered for the Color Run for diabetes in Dallas.
Texas Volunteered at Kohls clothing store and helping families with their Christmas needs
Helped raise money for domestic abuse shelters for Women
Volunteered for "county clean-up" in Allen, Texas to help clean our city.
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