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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Profile

Meticulous Bartender/ server with a background spanning all aspects of the food service industry, including waiting tables, kitchen prep and serving drinks. Looking to join a committed team and a vibrant bar or restaurant. with a wide-ranging history in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service.

Qualifications
  • Cocktail list development
  • Suggestive selling
  • Outstanding customer service
  • Excellent judgment
  • Anticipating guest needs
  • Verbal communication
  • Problem solving
  • Strong organizational skills
  • Food preparation
  • Food service
  • Cash and credit transactions
Relevant Experience
  • Created a list of signature drinks that increased bar revenue.
  • Recognized for outstanding customer service.
  • Consistently received positive customer feedback.
  • Received award for best cocktail in store wide competition.
  • Was awarded employee of the month
Experience
07/2007 to 01/2015 Bartender Omni Hotels | Houston, TX,
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in a responsible manner.
  • Delivered food and beverage orders within established time frames
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Neatly set tables.
  • Served as backup for bartenders.
  • Collected money and made change.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Processed cash, credit card and voucher payments.
  • Ensured that alcohol was consumed in designated areas only.
  • Upheld a high standard of cleanliness in all work areas.
  • Maintained bar stocks, replenishing daily as necessary.
  • Stocked beer and wine coolers.
  • Monitored glassware and stemware inventory.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Cleaned and filled ice bins.
  • Changed beer kegs.
  • Maintained a neat personal appearance.Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Made engaging connections with guests to create loyalty.
  • Created a list of signature drinks that increased bar revenue.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Displayed a positive and friendly attitude towards customers and fellow team members.
  • Correctly and safely operated all kitchen equipment in accordance with set guidelines.
  • Actively participated in staff meetings and operated as an effective management team leader.
01/2015 to Current Server Harbor Retirement Associates | Lady Lake, FL,
  • Accepted payment from customers and made change as necessary.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Attempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Responsible for daily set up of stations.
  • Checked the quantity and quality of received products
  • Examined trays to ensure that they contained required items
  • Informed patrons of establishment specialties and features
  • Performed serving, cleaning, and stocking duties in establishments
  • Stocked cabinets and serving areas with condiments, and refilled condiment container
  • Communicated with customers regarding orders, comments, and complaints
  • Ensured consistent high quality of plate presentation
  • Maintained contact with kitchen staff, management, serving staff, and customers
  • Observed diners to anticipate any additional needs and respond to requests
  • Packaged take-out foods and served food to customers
  • Assisted guests with placing orders in an informative and helpful fashion.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Regularly checked on guests' satisfaction.
  • Delivered an exceptional dining experience with friendly, fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Received frequent customer compliments for going above and beyond normal duties.
2004 to 2007 Restaurant Manager Ruth's Chris Steak House, Inc. | Sanford, FL,
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Regularly updated computer systems with new pricing and daily food specials.Counseled and disciplined staff when necessary.
Education
Expected in Present Bachelor of Arts | Applied Behavioral Sciences Ashford University, Chesapeake, IA GPA:
  • Majored in Applied Behavioral Sciences
  • Minored in Psychology
  • Minored in Criminal and Social Justice
  • Made Deans List
  • GPA 3.3
Expected in 2001 High School Diploma | Marketing Indian River High, Chesapeake, IA GPA:
  • Received Presidential Award every year
  • Member of DECA Club
Affiliations
Skills
  • Great customer service
  • Team player
  • Successful leader
  • 11 years bartending experience.
  • 16 years restaurant experience.

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Resume Overview

School Attended

  • Ashford University
  • Indian River High

Job Titles Held:

  • Bartender
  • Server
  • Restaurant Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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