Dependable team member, knowledgeable about numerous options and strategies for boosting business profits with optimal cost control and service approaches. Service-oriented team player with organizational and multitasking abilities to handle fast-paced environments. Independently solve routine customer issues to promote bar loyalty.
Skills
Sales
Cash Handling
Clear and effective communication
Attending multiple customers
Handling difficult customers
Hospitality service expertise
Inventory
Highly reliable
Client Needs Assessment
Visual Displays
Problem-solving skills
Effective Communication
Education
University Of ArizonaTucson, AZExpected in 05/2003 – –Bachelor of Science:Marketing And Media Arts - GPA:
University Of Alaska SoutheastJuneau, AKExpected in 05/2001 – –Associate of Arts:Paralegal Studies - GPA:
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Set up bar for operation, obtained cash bank and stocked service bar.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Holiday Retirement - Waitress San Antonio, TX, 05/2001 - 08/2002
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Bancroft - Grant Writer Mullica Hill, NJ, 08/2001 - 06/2002
Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
Attended grant writing conferences to enhance sources and interact with other grant writing professionals.
Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.
Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
Developed impactful grant applications to enhance organization's potential for funding awards.
Interacted with internal partners and obtained detailed information about organization's mission and goals to form solid foundation for grant applications.
Researched appropriate funding sources such as government programs and private foundations.
Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
Wrote, reviewed and edited proposals for grants, gifts and contracts.
Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Aramark Corp. - Certified Barista Moline, IL, 06/1996 - 01/2001
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Engendered customer loyalty by remembering personal preferences and allergy information.
Cultivated ability to recall customers' names and address each by name.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
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