My name is Angelina, people call me Angie for short. Iam born and raised in Hollywood FL, I'm half Puerto Rican half German and Cherokee, Indian. I am a mother to an 11 year old boy named keith. I love to work and learn new things and meet new people. I love cats and dogs. Enjoying life day by day.
Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks.
I am a Reliable and hhardworkin, works autonomously or in teams to serve lots of customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
I am also an Energetic Bartender with 5 years of experience delivering high-quality service and accurate drink formulation in fast-paced environments. In-depth knowledge of craft cocktails and seasonal drink planning. Builds personable and upbeat rapport with patrons to cultivate loyalty.
Skills
Suggestive selling
Outstanding customer service
Health codes compliance
Outgoing personality
Organizational ability
Maintaining a clean bar
Multi task
Great chef
Fast Learner
Experience
10/2016 to Current
BartenderGreat Wolf Lodge – Mundelein, IL,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Talked easily with patrons to build rapport and earn repeat business.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Restocked beer and liquor regularly and after special events.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Monitored patron alcohol consumption to encourage safety.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected appetizer, entree and wine orders from patrons.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
01/2013 to 07/2016
Warehouse ManagerPenn National Gaming – Henderson, NV,
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Provided information to shipping and receiving personnel regarding inventory stock.
Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
Trained staff on material handling processes to reduce shipping times.
Generated shipping documents, including packing lists and invoices.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
Managed warehouse system updates to increase productivity and reduce errors.
Applied schedule, organizational and routing knowledge to enhance delivery planning.
Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
Generated repeat business through development of devoted customer service to loyal clients.
05/2008 to 08/2011
Assistant Store ManagerStop And Shop – Harwich, MA,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
04/2005 to 05/2007
CashierSt. Elizabeth Healthcare – Edgewood, KY,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Verified customer identification for alcohol or tobacco purchases.
Education and Training
Expected in 08/2009 to to
High School Diploma: South Broward High School - Hollywood, FL GPA: Status -
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