Bartender Resume Example Pyramid Lake Lodge

BARTENDER

Professional Summary

Hardworking and passionate about serving customers well while exceeding customer expectations and maintaining poise and positivity in demanding environments. Strong history of exceptional service in various establishments.

Skills

Positive attitude
Clover and Square POS Systems
Attending multiple customers
Reporting and documentation

Handling difficult customers
Customer/Client relations
Scheduling
Telephone skills

Work History

Bartender | 01/2016 to Current
Pyramid Lake Lodge - Reno, NV

Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Handled $3,300 cash on daily basis, which built trustworthiness and loyalty with owners.

Veterinary Receptionist | 11/2014 to 01/2016
Kings Row Pet Hospital - Reno, NV

Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Maintained office and waiting room so common areas were clean and tidy at all times.
Evaluated incoming patients to determine treatment needs and urgency of care.
Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and birds.
Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
Coordinated front office duties, including customer service, patient scheduling and billing.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Organized paperwork such as charts and reports for office and patient needs.
Completed skilled administrative work to support all office staff and operational requirements.
Organized patient files and streamlined operations to improve efficiency.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Documented patient medical information and case histories to facilitate smooth appointments and payment processing.

Customer Relations Manager | 07/2012 to 07/2014
Paul's Plumbing & Heating - Reno, NV

Closely monitored dispatch board to triage and prioritize over daily calls.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Responded to daily caller requests with information about assistance and time frames.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Documented all changes in computer scheduling system.
Evaluated and adjusted routes based on daily needs, available workers, and weather conditions.
Ordered office supplies and researched supplier discounts.
Received incoming calls and messages and addressed or triaged phone requests.
Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Investigated and resolved customer complaints to foster satisfaction.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Maintained updated and detailed records of calls in physical and electronic database.

Store Clerk, Front Desk Receptionist, Waitress | 06/2006 to 07/2012
Crosby Lodge - Reno, NV

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Confirmed relevant guest information and payment methods to prevent fraud.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Checked prices for customers and processed items sold by scanning barcodes.
Maintained transaction security by verifying payment cards against identification.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Completed sales with near-zero error rate using POS system.
Answered questions about store policies and concerns to support positive customer experiences.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Checked identification to enforce age requirement for alcoholic beverages.

Education

Spanish Springs High School - Sparks, NV | High School Diploma06/2011

Resume Overview

Companies Worked For:

Pyramid Lake Lodge
Kings Row Pet Hospital
Paul's Plumbing & Heating
Crosby Lodge

School Attended

Spanish Springs High School

Job Titles Held:

Bartender
Veterinary Receptionist
Customer Relations Manager
Store Clerk, Front Desk Receptionist, Waitress

Degrees

Spanish Springs High School - Sparks , NV | High School Diploma

Bartender Resume Example

Resume Score: 80%

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