LiveCareer-Resume

bartender resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Hardworking and passionate about serving customers well while exceeding customer expectations and maintaining poise and positivity in demanding environments. Strong history of exceptional service in various establishments.

Skills
  • Positive attitude
  • Clover and Square POS Systems
  • Attending multiple customers
  • Reporting and documentation
  • Handling difficult customers
  • Customer/Client relations
  • Scheduling
  • Telephone skills
Work History
Bartender, 01/2016 to Current
Boyne ResortsTraverse City, MI,
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled $3,300 cash on daily basis, which built trustworthiness and loyalty with owners.
Veterinary Receptionist, 11/2014 to 01/2016
VetcorWeymouth, MA,
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Maintained office and waiting room so common areas were clean and tidy at all times.
  • Evaluated incoming patients to determine treatment needs and urgency of care.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and birds.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized patient files and streamlined operations to improve efficiency.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Documented patient medical information and case histories to facilitate smooth appointments and payment processing.
Customer Relations Manager, 07/2012 to 07/2014
Lee Enterprises, IncorporatedBaraboo, WI,
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Responded to daily caller requests with information about assistance and time frames.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Documented all changes in computer scheduling system.
  • Evaluated and adjusted routes based on daily needs, available workers, and weather conditions.
  • Ordered office supplies and researched supplier discounts.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Maintained updated and detailed records of calls in physical and electronic database.
Store Clerk, Front Desk Receptionist, Waitress, 06/2006 to 07/2012
Crosby LodgeCity, STATE,
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Managed wide-ranging daily concerns, including resolving pricing issues, removing damaged products and placing special orders for customers.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Completed sales with near-zero error rate using POS system.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Checked identification to enforce age requirement for alcoholic beverages.
Education
High School Diploma: , Expected in 06/2011 to Spanish Springs High School - Sparks, NV
GPA:
Status -

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Resume Overview

School Attended

  • Spanish Springs High School

Job Titles Held:

  • Bartender
  • Veterinary Receptionist
  • Customer Relations Manager
  • Store Clerk, Front Desk Receptionist, Waitress

Degrees

  • High School Diploma

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