barista resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Customer Service
  • Organization and Prioritization
  • Hospitality and Professionalism
  • Calm Under Pressure
  • Team Player
  • Detail-Oriented
11/2019 to 03/2020
Barista Wts International, Inc. Alexandria, VA,
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Checked brewing equipment for proper functionality.
  • Wrapped, labeled and dated food items for sale.
  • Described menu items to customers and suggested appealing products.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Restocked product displays based on demand and projected sales.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Input orders into point of sale system and handled customer payments.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Sliced fruits, vegetables and meats for use in food service.
  • Prepared and served hot or cold beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Collected payments and provided accurate change.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Supported highest standards of conduct and service to support company reputation.
  • Described menu items to customers and suggested products based on stated preferences.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
10/2000 to 10/2011
Bartender/Waitress/Lottery Attendant Heidi's Of Gresham City, STATE,
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Informed customers of daily specials and signature menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
  • Stocked service areas with supplies during slow periods.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Balanced daily registers and generated sales reports for management.
  • Poured wine, beer and cocktails for patrons.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Printed customer bills and processed payments using cash register.
  • Collected money for games and provided customers with tokens, tickets and correct change.
  • Cleaned and maintained slot machines and equipment to minimize downtime.
  • Completed adjustments and minor repairs on casino floor equipment.
  • Reported underage gambling, intoxication or disruptive behavior.
  • Described and explained games available to potential customers to attract new players.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Scanned winning tickets to calculate payouts.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Answered questions about gaming rules and policies.
  • Inspected equipment to maintain proper working conditions.
  • Engaged interest and sold products by providing customers with information needed to make product-related decisions.
03/2006 to 03/2009
Insurance Retention Agent/Licensing Lead/Clerical Nationwide Insurance Agency City, STATE,
  • Implemented creative solutions to deal with special circumstances.
  • Explained new products and services to customers.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Adhered to scripted responses and standardized plans to address problems.
  • Compiled all calls and interactions into computer data system.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Recommended improvements to products, packaging or shipping procedures to preclude future problems.
  • Verified order changes to resolve customer complaints or concerns.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
  • Referred unresolved customer service issues to designated departments for investigation.
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
  • Obtained and examined relevant information to validate customer complaints and determine possible causes.
  • Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Maintained business records by updating customer information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Dispersed incoming mail to correct recipients throughout office.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Conducted office inventory checks and requested restock of supplies.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Answered phone calls and welcomed visitors to office.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Developed organizational filing systems for confidential customer records and reports.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Troubleshot office equipment, computer hardware and software issues.
  • Copied, sorted and filed records of office activities and business transactions.
  • Trained staff members to perform work activities and use computer applications.
  • Computed, recorded and proofread data or reports.
  • Completed and mailed contracts, invoices or checks.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Inventoried and ordered materials, supplies and services.
  • Delivered messages and ran errands.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Answered telephones, directed calls and took messages.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Typed, formatted and edited correspondence and other documents.
Education and Training
Expected in
: General Studies
Mt Hood Community College - Gresham, OR,

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Resume Overview

School Attended

  • Mt Hood Community College

Job Titles Held:

  • Barista
  • Bartender/Waitress/Lottery Attendant
  • Insurance Retention Agent/Licensing Lead/Clerical


  • Some College (No Degree)

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